Problems with Our GE Monogram Refrigerator

by Julian
(USA)

GE Monogram is a terrible brand with awful customer service. Worse, this is a company that has knowingly put a defective product in the market.


The refrigerator has been working in an erratic fashion since it arrived 4 weeks ago. Unfortunately, we have been unable to get anywhere with the company in weeks of calling until my wife recently had a conversation with senior engineer at the company today.

During our 30 minute call with a Senior Quality Engineer at the GE Factory, he offered two options for a fix.

He ran a series of tests over the phone on temperature readings, frost, etc, and explained the source of the noise. GE is aware of the noise and claims it occurs when the unit is running when filled at less than 60% capacity.

The empty space means there is that much more warm air that needs to be cooled each time the door is open and shut. The 48” unit is one step away from commercial and simply takes a long time to stabilize.

He emphasized that the unit is not defective, and that all subunits have this "vacuum recovery."

The noise will go away immediately (within a day) if we fill it to 60% capacity, but may reoccur whenever the items dip below 60%.

The empty space means there is that much more warm air that needs to be cooled each time the door is open and shut. The 48” unit is one step away from commercial and simply takes a long time to stabilize. He emphasized that all subunits have this "vacuum recovery."

Our choices are as follows:

Option 1: The noise will go away immediately (within a day) if we fill it to 60% capacity, but may reoccur whenever the items dip below 60%.

Option 2: Alternatively, they are developing a replacement motherboard that is still in testing mode that delays the motor and has been highly effective in illuminating the gurgle permanently (or rather reducing to a standard motor hum).

If we want the replacement mother board installed, they will do so, but it will take a few days to have it built at the factory, it then will be shipped here, and a technician will need to come to install it.


Model number: OISS480DXBSS

Serial number: GT030969

I would welcome any suggestions of how to proceed.

Comments for Problems with Our GE Monogram Refrigerator

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Jul 19, 2020
 GE monogram
by: Carol K

We have been having problems with the fridge. The longest issue we are having so far the fridge doesn’t regulate freezer nor fridge temperature. The freezer goes from -2 to 47, therefore we can’t keep any of our food in the freezer. USELESS. The company came out after 2 months and replace the fan but still doing the same thing. PROBLEM STILL THERE! Don’t ever buy this fridge.
Jun 25, 2020
 Never Buy GE Monogram - You are setting your self up for a world of hopelessness.
by: Mike M

Like most stories in this thread, I purchased all GE Monogram appliances including the 36" countertop depth refrigerator, matching Freezer and 48" Duel Fuel stove/oven. ALL have had multiple Service calls.

The refrigerator rust and mold is a real thing. I know my service tech by name as he has been to my house at least once a year to address the failures of the individual appliances.

So, up to now, I was making peace with the fact that these appliances are horrible but, up till now the service guys were great.

This last visit has been a horrific experience. When Mike, my normal tech, showed up to deal with all 3 of my appliances, he flat our refused to even look at my $12,000 stove....."too old and unlikely to be able to get parts and he would likely break something trying to figure it out".

Refrigerator and freezer were diagnosed and the soul denting $1000 estimate was produced with multiple parts being ordered and they would be sent tomy house. Some parts did not arrive until after the scheduled return so I was instructed to contact GE once the parts arrived. (I stupidly assumed they would expedite that return visit....I was wrong). 4 days after the call they squeezed me in.

Now a month after my freezer turned into essentially a wine chiller, the substitute tech arrived and went to work on the refrigerator (rust had clogged the drain hole, so he replaced the rusted cover and the condenser coil under it.)

I expected him to start working on the freezer and he said that he had no notes on that needing to be done. I was dumb struck. He gave me the customer service number to hopefully expedite the freezer repair......while on hold, I surmised that he had replaced the coil that was supposed to go into the freezer. So I asked him if the coil he replaced also fit the freezer, which he acknowledged it could. At which point he stated "That must be why they sent 2" and he pointed at one of the parts I paid for to be sent to my house. He was putting into his truck and would have left and I would have had to repurchase the part to complete the job.

I asked when he was going to return to finish the job and he said that he was not, that another appointment would have to be made or maybe customer service would help or perhaps my normal tech would return after his vacation. At this point he requested payment....I refused, and he said that this is not how these things work. I said, today they do. I realized I would have no leverage to compel them to finish the job and put me as a priority after waiting over a month to get to this point.

He said he would take it up with his manager, I said I would be happy to speak with the manager....and again was told "this is not how this works". He left.

About this time (my first of 3 1/2 hours of calls), I got through to customer service and explained my situation. The agent seemed really concerned and agreed that this was a terrible experience. She scheduled a return for the next week.

The next day the tech called me and told me that his manager insisted on being paid for the 1/2 done job. If I refused, all future service calls to the house would be cancelled. I felt this was extortionary and I refused. I then spent my next hour with customer service till I got through to my service agent who again agreed that this was a terrible situation and assured me that my appointment would be honored and we could be done with all this drama.

Fast forward to the day of my appointment, after waiting 5 hours- no tech showed up. I looked at my voice messages and there was one from my very understanding customer service agent explaining how I would need to pay for the first service before we proceeded with a repair of the other appliance. Additionally, I would need to order additional parts to complete the job (a condenser cover for the freezer due to rust (not the case...no rust on that one.)

So I wasted those 5 hours waiting for a tech (true, there was a voice mail....but at this point I had logged 2 1/2 hours on hold, seems to me like an actual call was in order).

So I again called customer service and spent my requisite hour on hold until I got the service tech on the phone, my tail tucked between my legs, willing to pay my bill just to make this nightmare end. She gave me the billing department number....which promised to get back to me in 24-48 hours so I could pay my bill.....Then make an appointment to have a tech come back and finish the job if that worked for them.......

I will be almost 2 months with out this appliance, $1000 poorer, 2 years of my life lost in frustration.

I vow to all and anyone that will listen, NEVER EVER buy GE...especially Monogram. The appliances are THE WORST and now the repair/support is just as bad. I wish someone would initiate a class action suit against this company for the faulty engineering that is destroying homes and appliances and our hope for the future. I would definitely sign my name to that complaint and get my $20K back so I can remodel my kitchen to accept a different companies appliances and rid myself of the scourge of the GE Monogram.
Dec 03, 2019
 Worst fridge ever
by: Rahul

Leaked water 2 times within 3 months of installing it - despite service calls from their licensed/in-warranty techs.

Returned from a trip this week to find that the refrigerator had shutdown, the food had rotted and my wood floors were damaged due to the melted ice from the icemaker.

Repair tech says "atleast the secondary control board is not working - once we change it (for 600$) we can look into compressor and if anything else needs replacement."

Calls this the "Lexus" of refrigerators so parts will be expensive - last I heard Lexus was known for reliability

No more GE monogram
Jan 10, 2019
 GE MONOGRAM bottom freezer a Bust!
by: Michelle

I had the unfortunate incident today to be connected with a woman from GE Monogram who told us that we should expect our freezer to unlock after about 10sec. And that no child could ever fit into a freezer because of the shelves. I plan to make this my next PUBLISHED Peer reviewed article as emergency medicine physician and nurse, she stands to be corrected. 1. All freezers regardless of manufacturer better open immediately and not wait 10sec to open after closing based on safety. 2. Our freezer would not open and it has been about 2 years new and she told us to expect this. Ours was 20min. To open after closing. We had to pay 200.00 to fix something that is a GE monogram manufacturer flaw in our opinion. How dare you charge us, how dare you have your employees trained to say such things. As health care professionals, toddlers can indeed fit into any freezer and opening a freezer immediately is paramount, and cannot wait a nano second. She should be fired. And GE will be the spotlight my promise at the next ACEP (American College of Emergency Physicians conference)!
Sep 02, 2018
 Great Size and Cooling but WEIRD LOUD NOISES ALL DAY LONG!
by: Anonymous

Installed GE MONOGRAM 48" SIDE/SIDE PANEL READY FRIDGE in new kitchen 1/2018 ($8,900K!) From day 1 the fridge upon closing the doors makes this strange loud GURGLING SOUND COMING FROM THE RIGHT SIDE OF THE FRIDGE! Really bizzare, even kitchen people thought it was weird. This is not the normal humming/shhhh sound fridges make when adjusting temps/defrosting freezer. It also sounds like an animal grunting!!! For Real. So annoying and embarrassing when guests are over, especially with open floor plan. Called GE. Sent a rep out. They told me this was normal for the water line in the fridge. Everyone asks what that noise is when I have visitors. Anyone else experience this???? I reported again to GE, and I am about ready to have their Regional Rep come out. RIDICULOUS FOR TOP OF THE LINE APPLIANCE!!!
Aug 23, 2018
 Every Monogram appliance broke
by: Disappointed Debbie

I remodeled a kitchen with a GE Monogram built in All Refrigerator, All Freezer, Trash Compactor, Stove top and hood, Dishwasher, stand alone ice maker, double ovens and warming oven, microwave and 2 GE garbage disposals. Every single appliance had a problem. They knew they had condenser problems in the frig and freezer and yet let me have several repairmen come and each time telling me to throw out all the food since mold was growing on everything. Calling Corporate is useless. I only got a call back when I told them Rachel Ray was doing a segment on appliance nightmares and I was going to send her my pictures. They replaced only the refrigerator and made me pay the prorated portion for the time I had it at full retail.

This company has no shame, $25,000 worth of appliances that are rusted, freeze up, turn your food moldy and need constant repair. They could care less about the customer once they have your money.
May 24, 2018
 GE Monogram Fridge - Nightmare
by: Anonymous

We had a GE Monogram 48" side by side that came with the house which we bought new in 2002. The fridge actually worked great the first 6 years but it's a commercial fridge so it should go a lot longer than that. We have spent thousands on repairs and in a recent power surge it finally died. It's costing me a fortune just to move it out of my house because it is such a beast. I am replacing it with a counterdepth Whirlpool and filling in the gap with custom cabinetry. No more expensive fridges for me!
First world problems....
Mar 12, 2018
 GE monogram 48” sxs
by: P King.

Fridge door makes a clicking sound when closing. Looks like the self close door mechanism jumps or shifts when door is closing. The clicking noise is loud and annoying.

Any ideas on this issue would be greatly appreciated.

Apr 25, 2017
 Call corp office
by: Anonymous

Call GE Corp Offices they will help
Feb 27, 2017
 Rusty Leaking Monogram refrigerator
by: Isabelita

We spent a lot to get the "best" kitchen equipment and in the market. To our surprise, it has been a nightmare as the seller is no longer in the market and GE offers to repair it at a very expensive price. The microwave has exploded 2 times
and already in the garbage. The fridge is fully rusty and leaks. The paint peels off and it's been
already 6 years of GE repairmen coming to our house
to no results. Whatever happened to quality????
Oct 12, 2016
 AWFUL Refrigerator
by: Bill

We have had similar problems every since we bought our GE Side by Side Monogram. Expensive. Looks Good. But isn't. Problems: (1) Temperature consistently fluctuates up to 10 degrees, often melting things in freezer. Repaired multiple times. Still continues. (2) Ice maker stopped working shortly after purchase and has never worked since, in spite of 3 repairs; (3) Now making clicking noise and freezer and fridge temp gauges are off. Unit seems to be trying to turn on and off. Electricity is fine. Unit is NOT. Do not EVER buy a GE fridge. They are TERRIBLE
Sep 05, 2016
 No more Monogram Appliances for me.
by: Pat

Worst appliances ever. Complete junk. GE has been NO help at all. We purchased the top of the line Monogram appliances and have had to have them worked on numerous times. We have only used them for 6 years and the 48" refrigerator has been replaced (before we moved into the house) and has not worked properly ever. The separate ice maker quit working as soon as the warranty expired. Now the tech says it can not be fixed and it will cost over $3,000.00 to replace. The oven has had to be repaired several times. I think it is time for us to band together and take action against GE.
Aug 21, 2016
 Antique Monogram ZIS42D
by: Anonymous

We built our retirement home 22 years ago and bought all Monogram kitchen stuff. Gas range top and Refrig are the only item left. Only an naive idiot would buy GE stuff and that's what I once was. The Built In has a custom, ie expensive, oak covering so nothing else can fit. Short front to back distance, called counter top, leaves almost nothing to buy for a replacement. So the beast is broke again. It usually lasts about 4-5 years, then goes on vacation for a couple of weeks. GE did not have any service agents in the area and the first time it broke out it's not our problem per Mr. Union man. After 6 phone calls I got a person who sent me a service manual. These are only sent to a trained GE rep but in my case they bent the rules. I'm technical and an BSEE. Monogram is actually very easy to work on and parts are cheap. The designers I would have fired but it's a typical American product. I switched to Toyota cars ,many years ago because of this. Why anyone would buy anything else is beyond me. The US education system is defunct. I would bet very few if any here would know what a Cap is. You are so screwed because you cannot fix anything with a degree in liberal arts. This time the failure is a worn out 22 year old compressor . Yes I can replace those also but the new laws say I must have an EPA license before I can buy the replacement for R12. Land of the free has become land of the fee. Even GE has given up and sold out to the Communist Chinese. I fear for our Grand kids . The end of an empire is here.
Jul 05, 2016
 Has anyone taken legal action against GE?
by: Anonymous

HI ALL, I have had repeated issues with my GE monogram including damage to the walls/ Mold. I purchased a new one again in 2013 because otherwise I would have had to re-do the kitchen cabinets and they promised me that their problems have been fixed. I am having the same problem again and think it is time someone stopped this product from being on the market. So many people can't be wrong. If anyone has taken legal action, I would like the information so I can pursue as well.
Jun 25, 2016
 Water under 42 inch Monogram Refrigerator
by: Anonymous

I am horrified to read all the comments about Monogram Refrigerator. I am surprized that there is no class action against GE.

I bought GE Monogram Appliances for my custom home 3 1/2 years ago. I wish I knew about all the problems with this fridge. I do not know if I can replace it.

The water leak problem started three months ago. It seems to be related to the Ice Maker. Three technicians were sent to assigned under my Long Term Warranty. First one called in sick, probably did not want to handle the situation. The second declared no problem. The third, acknowledged the problem to me, said two people needed to move the fridge to look at it. The he reported to Warentech that there is no problem, case closed. I am still fighting to get the fridge repared.

I am also wondering if another better fridge can fit in its place.

I would like to know if there is any solution offered or US Government is taking action against GE.
Jun 22, 2016
 horrible ge side by side refrigerator
by: Anonymous

never buy a ge 48 inch side by side refrigerator.

The GE website blocks you from chatting with anyone and the website won't allow you to send an email form after you take all the time to fill it out.

This $6400 refrigerator has an ice maker that is so poorly designed that a lot of your ice ends up on top of the storage bin and falling into the freezer compartment with all your food (even when the bin is only 5% full)!
Jun 07, 2016
 GE Monogram side by side 48" fridge and plain junk are one and one thing
by: Anonymous

I bought a GE Monogram 48" side by side (costing over $5000) a few years ago. Ever since I bought the unit (one year later), I started having serious and mind boggling depressive problems. Over the years I had the the official GE repair crew come in but even them were not able to identify the real root cause of the problems. They would replace parts over parts bur no positive results. Meanwhile, every repair after the first year would have to be costed by me and all are expensive. The latest that I have to add to my nightmare with this model is that the plastic molding on the whole fridge (where the doors close on to and seal both the fridge and freezer from the exterior), are being deformed by themselves by separating themselves. This causes an incomplete closeure allowing humidity to ente the fridge and condense. In turn, this allowes the freeezer to maintain it's temp but the fridge area runs with an elevated temp causing loss to my groceries. I've attempted to contact a company rep to complain and solicit acredit for all my hardships but no positive results.
My largest concern is that GE has permited such an extremely poorly engineered product to go on the market and there has not been any attempt by GE to comunicate with so many unsatisfied customers for a reasonable compensation of a shi*** product.
The result of this inaction is a total loss of reliability and confidence in an american industry that needs support from any buyer. As for myself, I will never again buy any GE product if there is no known positive product evaluations which could very remotely convince me differently. I encourage NO ONE ELSE buy GE products. It is a very irresponsible position assumed by GE not anda o face all the negative evidence of their products.
I encourage many others to read these comments and respond in the same way because the engineers and VP's heads have to roll as well as the company's market share be deeply affected.
No fegrets .........
Jun 02, 2016
 GE Monogram built-in ZISS48D
by: Bill in San Jose

I have owned this GE refrigerator for 17 years. It has one major design flaw. The defrost drain pan does not allow the melted ice water to flow out the drain tube. It may seem obvious to most people that water will not flow uphill. But it was not obvious to GE engineers when they designed the drain tube to run horizontal and up to the pan under the compressor. After reading about all the problems people have had with this model, I am surprised that GE continued to sell this Monogram model for years, with no improvement in quality. The management of GE is making big money by subjecting consumers to expensive service calls caused by a design defect. I am convinced that GE must have been aware of this problem but did nothing to fix the problem because they make so much money by fixing their junk. I have tolerated this problem for many years.When I notice ice forming in my freezer, I shut it off, disassemble the plate under the evaporator and use a hair dryer to melt the block of ice in the metal drain pan. The block of ice is there because the S*T*U*P*I*D management at GE designed it so that there is always water sitting in the drain pan that cannot drain out. Yes, it's true. The drain runs horizontal and up to the pan under the compressor where it was intended to evaporate.

Is it surprising that GE sold their appliance division to the Chinese after they ran it into the ground due to poor quality?

This is a recurring problem with consumer appliances made by GE corporation. They maximize short term profits and have no commitment or understanding of quality.

Apr 06, 2016
 GE Monogram is JUNK!
by: Anonymous

Built new home 2008, Spent 100k on the kitchen.
Bought all Monogram appliance's.
Freezer quit 3 times before they replaced it in 2010, Fridge quit 2 times before it was replaced in 2012.
These units cost 8000 together!

Now the new fridge has quit again, Repair guy said it might cost a thousand dollars to repair.

Double oven has quit once.

6 top gas cook top has two burners that won't work.

Sad thing is they are ALL built into the cabinet's so we are screwed!!
Mar 14, 2016
 GE being sold to Chinese Company?
by: Anonymous, Georgia

We have had constant cooling issues with our GE Monogram Model ZFSB25DXC SS. Terrible product. GE technician said Electrolux tried to buy GE but the Govt. stopped the merger. Says GE is now being sold to a Chinese company.

Stay away from GE products.
Jan 06, 2016
 Poor quality, service and untrained repair people
by: Anonymous

We've had our Monogram 30 inch unit for 2 years, the freezer and ice maker stopped working. They sent a repair person who did not know the Monogram then told me I needed to get the Monogram service providers. I was charged $140 for the service visit, they told me nothing is covered under warranty and that the main controller board is blown. I'm so mad considering what I spent on this refrigerator particularly when the repair guy doesn't even know what he's doing and hands me a bill for $1200. DO NOT BUY A GE!!!
Nov 06, 2015
 Non-stop problems with this fridge!
by: Anonymous

We moved in almost 9 years ago when our GE Monogram fridge was only a year old, but now, we have had over 5 different technicians come fix it over the years.

Now we have a non-stop beeping problem. It just won't stop!!

Every time we ask a technician (last three were all GE ones) about the beeping, they can't seem to fix it. It just always comes back.

I will NEVER buy a GE Monogram refrigerator again. Consumers beware! This is a dud product.
Nov 05, 2015
 GE Monogram Side By Side Leaking
by: Carol L.

Purchased our GE Monogram side by side Model# ZFSB25DXC SS about two and a half years ago. About a year ago it started leaking from the freezer side onto the floor. Someone told us to turn off the icemaker and since we didn't use it much and had another refrigerator in the garage that made ice cubes, so we did. Now, about a month ago it started leaking into the inside bottom of the fridge side into the bottom crisper and below the bottom crisper. At first I thought it was just a little condensation, but a couple of days ago there was about and inch deep of water in the crisper and beneath it. I have two calls into a repairman today but so far no call back. I'll follow up with these comments once I know the problem. Pretty disappointed with this refrigerator so far.. The reason we purchased it is because we loved the looks of it. It's pretty upscaled looking and on the expensive side, so hope it can be repaired for not too much. I guess we should have read more reviews.
Oct 23, 2015
 GE Monogram side by sid is a junk design
by: Tom, From Gerogia

I bought Monogram side by side refrigerator three years ago.
I have the problems following;
1, Invertor board was changed after 2 and half years. I need to buy the part myself and changed it.
2, The freezer is -2 F and food side is 52 F. no matter what you do, you can't low down the food apartment temperature and raise up freezer temperature. I changed defrost heater and Thermostat myself. After I changed it worked for 5 weeks now it goes back again; freezer is -2 F and food side is 52 F. At this situation the water builds up on the ceiling of food chamber then water drips to the floor.
Right now I think maybe it's problem with the damper or HMI board or main board. Because the freezer side is cold but the food side is worm, that means cold air can't flow into the food chamber. I don't know but I need t o fix this.
I check the part for Damper with GE. It costs $209.00 and Defrost board costs $388.00.
I don't think it is right for a three year refrigerator it bothers custom to worry so much. The quality of Monogram is very bad. Please don't touch it. Let it dead. It deserves of this.
Sep 20, 2015
 not getting cold on fridge side
by: Anonymous

Moved a 10 year old ge monogram fridge on its side. Did I damage it?
Sep 02, 2015
 Water Leaks
by: Anonymous

Our GE Monogram built-in side-by-side has been plagued with problems since we purchased it 9 years ago beginning at year 3. We are currently experiencing the 3rd water leak in 2 years. The recommended fix has been to shut off the water to the ice maker. Some fix.

I would never purchase another GE refrig.
Aug 21, 2015
 China vs America
by: Anonymous

GE Monogram was made in America, good product and earned great respect as a top of the line product. Then they moved mfg to China (I believe) at a certain point. Then everything went south. Then they learned their lesson and today (do not know at what year) they now make GE Monogram in America, my brand new made in 2015 built-in fridge was made in Tennessee.

Would be good to know Years made in USA and years not, when posting!
Aug 17, 2015
 Unreliable, terrible waste of money
by: Anonymous

We've had our GE Monogram All-refrigerator and all-freezer for a few years now. Almost immediately after we purchased them, we started getting condensation inside the units, causing the bottom drawers in both unites to freeze shut and huge blocks of ice to build up. The repairman told us this was because the units don't drain properly, and this is a known problem with these models. We also have constant mold. I've purchased a battery operated de-humidifier (made for use in closets) that helps somewhat in keeping the mold at bay, but it's not a solution. The last time I called for a repair the guy told me we should just replace it because of the exhorbitant repair costs. He said no one expects them to last more than 5-7 years. So basically, I've paid $2000/year for my "disposable" refrigerator and freezer.
Jul 14, 2015
 ge worst buy ever
by: Anonymous

Do yourself a giant favor and heed the warnings. GE Monogram is very unreliable, costly to fix, peppered with rude employees who think 5K or more is ok to spend on a unit that lasts 4 years, and has parts that render the whole units totaled if dislodged. The side by side will leave you with an odd irregular sized hole if you want to change it to a new brand and the stove ignitions are very difficult to clean, despite the fact that they are sealed burners. The drip pans are also awful to clean. I've had over a dozen repairmen in my house over 8 years to fix 2 units, including a replaced stove and a replaced fridge. Aargh. They must not care about this line at all at the home office.
Jul 06, 2015
 Do not waste your money on GE Monogram refrigerator
by: Jan

We got the GE monogram side-by-side 48-inch refrigerator with our new house as it fits perfectly as builtin. Boy we did not realize how bad the product is and it is not cheap. $5000! As everyone here is saying, it is one of the worst products, period. Every summer, here in CA when it gets over 85 degrees, it gives up. We have to call the service people and get it fixed which can take from 3 days to multiple weeks. We had to throw away all the food several times. I am sure GE shamelessly continues to manufacture these appliances and successfully sells them to unsuspecting consumers.
Jul 01, 2015
 Hot fridge super cold freezer
by: Anonymous

I also inherited the GE monogram single door freezer bottom.We are very lucky that it was just for our garage we needed extra space. I don't have to deal with leaks because it is in our garage I also have do not have the icemaker hooked up (no water source) but this unit is 2004 and aprox $6,400. It showed signs of rust and mildew in freezer (made me wonder why?) the pan under the freezer had murky thick rusty water in it and clearly a imprint of a coil (that must rest above but close enough to touch)Hmm? Well I cleaned it up and it took some time to reach the proper temps in both freezer and fridge but then it was good for about 4 days and the temp in the fridge slowly creeps up to about 52 and the temp in the fridge would creep down to -25 each time I would use the touch control panel to adjust and after about 4 degrees the whole system would flash "OFF" both in fridge and freezer. I am unable to increase the temp in fridge to above -20 and can not get the fridge below 52. I have shut the whole thing down and restart later. I makes me wonder about this circulation fan and evaporating moisture so its not freezing (just what I read with many other complaints) and may have something to do with this rust and mold that I just thought was sloppy housecleaning on the previous owners part.
May 02, 2015
 Constant leaking inside fridge from a broken drip Pan- constant pool of water under bottom drawer which leaked onto floor.
by: Anonymous

Unfortunately, I bought this very expensive counter depth Monogram fridge from The former Home Depot Designer Store. After 3-4 years of constant leaking and horrible fridge noises, and numerous fridge repair people, I found a repairman who found that it was leaking due to a "broken drip pan". Which is located "under the center tower panel" covering the inner workings and fans and drip pan. How could the drip pan of this huge 72 inch tall fridge get broken? Did it come defective? The inside area was covered with ice and tons of disgusting mold. Got a huge bill! The repair person taped my drip pan together with some metallic Tape. He wanted to come back again the next week to replace it--another service call. The next day I had to go out of town for almost 4 weeks. I put dogie wee wee pads on the floor under the fridge door where the fridge had been leaking for these past few years and placed towels over them in case it continued to Leak. I came home to a mini flood. Fortunately the soaked towels and pads kept the leak from going into the condo below me. What a mess! Went to the appliance store nearby and ordered a drip pan. My female Home-care Worker took all the drawers out of the fridge and removed all the screws holding the "Central Tower (Fan?) Unit" in place. Then she replaced the taped broken drip pan with the new one I bought which cost about $24.
No more leaking, no icing and minimal noise. That was last fall. Sunday evening I opened the refrigerator-side door to get something then the door wouldn't close. I had to Tie the 2 doors vertical post of the twin doors together and pressed paper-back books inside the vertical posts to press the doors completely shut. This the cold in and kept the sub zero side at zero and fridge side between 37 and 38 degrees. Monday back to the Appliance Store and the parts lady was sure it was a "Pin Hinge." Ordered it and got it Friday evening But can't figure out how to replace the hinge for fear we (1 frail elder senior woman and 1 small female Home-care worker) may not be able to support the weight of the door while trying replace the hinge. The drapery rope holding the doors together plus a couple of paperback books over the doors to press the doors completely closed tight is keeping the temperature low enough to protect the food. Very inconvenient but works. But I Agree with most all of you above, After 5 years of constant repairs, I believe it's the worse purchase I've ever made. I'm thinking of trying to sell it and by something that has a good guarantee, but not sure I want to pass these problems on to someone else. Can anyone tell me how to replace the Pin Hinge of the refrigerator-side door of twin full height doors?
Apr 01, 2015
 Water/Ice Dispenser Leak
by: Anonymous

We have a built in 48" monogram and some parts went out including the compressor a little over a year ago, luckily some was covered under warranty but had to pay $900 of it. First week of February this year I woke up to about 400 square feet of water from my kitchen, followed it to the refrigerator. The tray in the ice maker was full of water and water down the front of the refrigerator. Looked online and saw the defrost issue and a few people saying their water came on by itself. We have cameras in our house and pulled the video footage and sure enough! The water came on by itself at 3:30am and ran for 15 minutes and turned off. Homeowners insurance claim of over $40,000 later, we have new wood floors throughout because our floors were too old to just match the ruined floor. What a disaster! Now after all that I have checked with other residents in our community and there are at least 5 of us who have had this issue. GE told me the refrigerator was 11 years old and had never hear of the issue before, I find that hard to believe. I have this $8,000 refrigerator and want to just turn off the water/ice feature so I don't have to go through that again. Anyone else with issues with the dispenser? We had the whole controller/light board replaced as well as the sensor that clicks on the water when arm is depressed. Very frustrating that it seems this is very common.
Feb 07, 2015
 GE Monogram 48" Built In
by: Anonymous

This is a follow up from a previous post regarding water or condensation leaking from bottom of refrigerator. Well today was the day that GE Repair was to install a service part or what I call a band aide. They pulled our fridge from the wall and oh boy what a mess. Mold covering the entire wall. I was speechless. What the hell kind of products are these guys at GE making. The technician stated he would need to install more of these anti sweat kits. I told him don't bother. As far as I am concerned this fridge is garbage/junk. TO ALL CONSUMERS WANTING TO BUY GE MONOGRAM BUILT IN REFRIGERATORS --- STAY AWAY FROM THEM UNLESS YOU WANT MAJOR DAMAGE TO YOUR HOME. I am going to be looking into legal action against this scam company. I wish I could post some pictures of the damage
Feb 06, 2015
 leak
by: Jacques

I also have a GE Monogram, it has been leaking at the bottom, I had it 'repaired' twice. Today a technician came again to repair the leak, I found a note when I came home 'unrepairable, I suggest you get a new fridge'. I can assure you, it is not going to be a GE.
Jan 04, 2015
 Monogram 42" ZIS
by: Kevin McCarthy

Having read through most of the posting here, I thought I'd share my experience with and I'll frame this properly "The WORST purchase" in my life so far. Instead of purchasing a singular brand for my kitchen renovation I split it up among the leading "high end" brands going with Viking for the cooktop & double ovens, Miele dishwasher, Thermador hood & warming drawers and GE Monogram for the side by side .

I've never had an issue with any of the appliances other than the POS Monogram refrigerator. Since the day it arrived it has not worked correctly, Monogram VIP customer service has been out no less than 8 times in 5 years to fix it. Nothing stays cold, ice cream will not get to a consistent freezing point & never has. I've paid out of pocket for so many replacement parts I could have purchased another boutique refrigerator. The last guy who came out to administer CPR to it said " the whole mechanical plant needs to be replaced" estimated cost 4K, really 4K was my reply, not a chance.

I have never hooked up the water system or the ice maker for fear they too would wreak havoc on the fragile system, so the additional $900 spent on the upgraded model enjoy these wonders is another waste.

I could have purchased any brand when I did the remodel, every brand was a great purchase and a long term value, the GE Monogram product is an utter disappointment. Worst purchase ever!

Kevin



Dec 29, 2014
 GE Monogram 48" Side by Side
by: Anonymous

We were having the same issue, some sort of leaking from the top (where all the mechanics are located) down through the door on the fridge side and onto the floor. We kept "potty pads" under it so it wouldn't damage the laminate flooring knowing we were moving and we'd get it fixed after we had it installed in the new place.

Well, we didn't have the ice maker hooked up before we moved but we hooked it up after we moved and the leaking got significantly worse. So, we phoned the appliance repairman and in our effort to locate the model number we located the issue.

It seems we'd been the subject of a rodent attack. It was two-fold. First they'd chewed two large holes into the drain hose so it would spill over and slowly drip down through the door and secondly (would not have known this had the ice maker not been pulling water while I was observing) they bit a hole into the ice maker tubing and water was POURING out. I thought it funny the ice cubes weren't complete when it began making ice but attributed it to low water pressure since we're now on a well. Not so.

No pan issues, no inverter issues, a fairly simple DIY fix from some prior nasty attacks! Hope someone else benefits from this information and can have as simple a fix for less than $10 in parts.

We love our GE Monogram and are thrilled we bought it and have had no mechanical issues with it whatsoever.
Dec 28, 2014
 GE Monogram 48" Built-in water leaking
by: Anonymous

We are also the owners of a ge monogram 48" built in with a water leak. I have discovered water accumulating on the bottom of the freezer section and also a slight amount under the fridge. The water eventually falls and creates a mess on the flooring. Seems like a condensation issue. I had several techs on site to look at problem and they can't figure it out. Monogram customer service offered me a new fridge for $7k. What the F****. Is this a known problem with ge. I found one other post below on the identical problem. Our model is a ziss480drbs. I also have to add the first tech said the pan under the compressor was cracked causing the water leak. They made it out of plastic originally and now it is made out of stainless steel. It was replaced at a cost of $800 and we still have the water leak. If you own one of these model take the kick panel off and look at the bottom of the fridge casing. If your sheet metal is dis colored and faded white looking you may have the same problem. Also look for signs of water on your flooring. If anyone has any idea as to what the problem may be please contact me at cpaulhvac@gmail.com. My assumption is it is a engineering flaw due to lack of insulation.
Nov 19, 2014
 Monogram is not that bad.
by: Anonymous

I am a refrigerator repairman, I do quite a bit of work on Monogram refrigerators. I realize that you are all very frustrated with your refrigerators. First off they are machines and machines are imperfect. The inverters go bad usually because of a dirty condenser coil, just like in the Sub Zero's and in the Kitchen Aid built in's a dirty condenser will create a problem. They just generate too much heat when clogged. Water valves, ice makers and mother boards go bad on all refrigerators not just GE Monogram.
If you hang a huge Alder wood panel on a refrigerator door and it warps you will have a problem, I've seen Sub Zero's, Vikings and Monogram's all do it if the wood warps the door will bend, and wood does warp. Finally all the problems listed here can be resolved with long term positive results with work done by an authorized repair person. Talk to your service person before you have him out to your home. These refrigerators are complicated and you have to know what you are doing before you "repair" it or you will make it worse. Here's a suggestion; Call your local dealer who sells the most of the refrig you have and ask them who they recommend for repairs. Usually that company should be reliable.
Nov 01, 2014
 Lousiest brand ever
by: Anonymous

GE's Monogram is supposed to be the Cadillac version of appliances! Shittiest products out there in the market and designed to rip off customers in perpetuity. They should call it bottom-of-line range. Most stuff is designed poorly on purpose so it leads to continuous parts revenue for GE conglomerate.

I have refrigerator nothing but trouble. Gas range that doesn't stop sparking and can't fix! Tube is fused to unit - can you believe it!! Even the service rep threw in the towel and said go replace the whole unit, amazing. Dishwasher an absolute crap - rusted, we are better off washing dishes with hand. If I were to replace all I am looking at $30,000 tab!

Shame on these guys for ripping off consumers and unethical business practices - nothing new here! To redeem, they should go back in time and refund all part and labor costs of consumers being ripped.
Oct 27, 2014
 Go with any other brand other than GE Monogram
by: Anonymous

Our GE Monogram 48" "built in" worked good for a while. Now nothing but problems. Tired of spending money on service people and parts trying to chase the problem. I'm going to bite the bullet and buy a different refrigerator. I will never buy GE again. Now I have to figure out how to get this huge piece of junk out of my house without hurting my new wood floors. If you think your getting a good deal by going with the "sale" priced GE Monogram, your making a huge mistake. Your better off going with virtually any other brand that offers large high end refrigerators. All the service people I've dealt with say GE Monograms have known design flaws that GE has never fixed.
Sep 12, 2014
 What Happened GE???
by: Rex

I have been please with GE in the past but their Products are inferior to others on the market.
I have an old GE from 1998 works great! Another one from 2001 never had a problem.
The Built In's are TERRIBLE! DO NOY BUY THEM!!!
Came home from vacation this evening to find the Temperature Panel -Nonstop Beeping! Open the door and the Temperature said 62 Degrees for both Refrigerator and Freezer. Everything is Thawed in the Freezer including over $100 worth of meat!
The Interior is Incredibly Cheap Plastic that has Come Apart in the last 2 years.
If we have to pay a GE Repair Person and pay for a new Mother Board- we will be shopping for another refrigerator that is made by a reliable company!
Sad to see GE who once had good products, now sell
inferior TOP OF THE LINE BUILT IN'S!
They Should Supply The Buyers WIth A Free Drain in Their Floor When They Sell Built In's Because You Are Guaranteed To Have Problems!!!
Stay Away From GE!
Aug 22, 2014
 Never buy GE refrig
by: Rob from Chapel Hill

I spent $5k no a GE monogram built in - what a mistake. In the 8 years I have owned it I have spent over $2k to get it running. $500, here, $500 there. The service folks are great, the product stinks! Really, how can GE put out a product that has this many defects? We have replaced 3 boards and one controller and a variety of other do-dads.
Jul 31, 2014
 Inverter Board Electronics, Water Leak
by: Robert Jacobs

Our unit has worked very well except for the inverter board, which fails ever 3-4 years. The item runs the compressor and whenever the unit begins to warm, or the ice melts and leaves a leak on the floor, we know the inverter board is out.

They cost about $160. If you need to test for the board, you check the two wire lead from the motherboard, which provides power - should be equal to wall voltage at about 115 Volts AC. The second lead to the unit is the from the motherboard, and it should have voltage of 5-7 volts. Ours had 8 volts, but that is still in range. Last test is the compressor plug. There should be continuity between the three pins on the compressor, and if your voltmeter is good, measured at about 10 ohms from pin to pin.

In any case, we recently bought a back-up inverter board for our ZISS480DRJSS, anticipating the upcoming failure.

Another problem we had was with the water (control) valve on top of the unit. One was leaking, and replacement did not work. Seems that the end of the tubing will not compress properly a second time. You just get a ferrule kit which has a ferrule and brass tube that fits inside the tubing. Cut off the old end just enough and install. Worked just fine.

The last problem we had was with the door springs, below the unit. One broke, forcing the user to firmly close the door at all times. Replacement was easy.

Just found a Technical Service Guide for ZIS NM/DM models. It is not new, but finally someone posted on the 'net. Just in case they delete this link, you can get it by Googling "ge monogram refrigerator technical service guide"

http://appliance911seabreeze.com/GE_Monogram_Refrigerator_Service_Manual.pdf

Good Luck.
Jul 09, 2014
 GE zIr36nm built in refrigerator
by: Kim Macco

After reading the comments of many frustrated customer with the GE Monogram built in ZIRS360NXLH I decided to trouble shoot my frig myself. Ours worked great for 9 years and then all of the sudden started growing mold, getting ice underneath the vegetable drawers and not cooling well. I spent hours online researching and doing all the recommended procedures. I did not want to call a repairmen to have him replace condensers, fans etc.

I realized that the fan that circulates air when the door closes was not going on all the time, or was going on half the time. I would not hear it kick on when the door closed. There are 3 switches located directly center top of door frame when the door is open. The left activates the fan. I pushed it in when the door was open and could feel the cold air circulating and knew this was the problem.
The cold air was settling at the bottom when the door was closed and freezing the coils, drain and thus the condensation was backing up underneath my veggie drawers and forming ice sheets. Since the top of the frig was staying warm mold was beginning to grow.

We concluded that, our door had sagged due to the knotty alder panel and too much weight placed in the door over that past nine years. There is an adjustable hinge pin under the bottom door pivot hinge that can be adjusted to raise the door. Unfortunately our was stripped when initially installed, so we had to order a new pin ($80).
This solved all the issues and it is working perfectly. I decided to post this because I read so many issues, that were all mine, many frustrated customers, and never heard anyone diagnose this problem. One can find the refrigerator diagram online to see all the parts I am talking about.
This has been a wonderful refrigerator and unfortunately there are too many dishonest or novice repairmen so this refrigerator gets a bad rap.
Jul 02, 2014
 Monogram dripping
by: Anonymous

Our GE monogram 48 inch side by side fridge is dripping from the bottom. Ruined our new floor which is now warped. The GE repairman didn't know why. He said if we turned off the water to the ice maker it would stop. It didn't. The bottom is cold and I think on humid days there is condensation which drips onto the floor. Anyone else have this problem?
Fridge is 5 years old. Maybe it's GE''s planned obsolescence.
Josh
ajaradman@yahoo.com
Jun 16, 2014
 GE Monogram Law suit Pending
by: Anonymous

Anyone who has a GE MONOGRAM and has ice maker issues or water issue from a door dispenser is welcome to join the class action law suite. The unit must be purchase after May of 2013. If indeed you are qualified please submit your name and contact information to MSunshine1@gmail.com and confidential details of the pending litigation will be emailed to you. The issue is limited to door dispenser monogram refrigerators purchased after May 2013.
Jun 06, 2014
 JUNK!!
by: Anonymous

Don't buy GE. It's junk! When people stop buying their junk, they will build better refrigerators, or go out of business.
Its simple…stop buying the trash brands like GE.
Jun 06, 2014
 JUNK!!
by: Anonymous

Don't buy GE. It's junk! When people stop buying their junk, they will build better refrigerators, or go out of business.
Its simple…stop buying the trash brands like GE.
May 22, 2014
 mongram problems
by: Anonymous

It took me a long time to find a GE repairman that could fix my built in, it froze over, rusted,
come to find out it has to be rewired up above
by the mechanics. The instructions are on the computer for the repairman if you can find one bright enough to read them. I had about 1000 in problems with mine before this repairman fixed the problems.... it has to do with the defrost mode not wired right from factory.
Sep 11, 2013
 Chef
by: Steve

All of what is said, is what I have experienced. i have had GE
products all my life. I bought a Monogram ZISS360DRGSS built in side by side. what a mistake. they have improved the DXSS series.
i should of waited. like they just throw shit together than wait for the complaints to correct a bad design. I called GE regarding a broken water dispenser, it split in half. Poor design, made to break so they can charge you some ridiculous price. talked to the technician. Needed to find out how to remove the bezel, or housing, or collar. he didnt know what a bezel was or explain the procedure for removing this particular collar. Useless people. like i was interupting his groove. Sub-Zero next time.
they have ruined a good company for greed.
shitheads.
Jul 31, 2013
 GE Monogram repeat offender
by: Mike_E_V

Our GE Monogram 48" side by side came with the new home we purchased in 2003. Yes the unit is 10 years old but issues came early for this refer. Initially the ice-maker was very problematic and over time, several service calls have brought it to an acceptable operating level. The BIG issue is with the damper mechanism that directs cold air between the freezer and the refer compartments. Today, 7-30-13, a tech will be replacing the 3rd damper kit. We have an extended service contract on this unit, thank God, but the down time and the collateral damage of flooding, lost perishable foods and living for 10 days at a time without refrigeration is more than an inconvenience. I have filed a complaint with GE and I am anxious to hear what they have to say. The techs tell us the damper door is a flawed design and even the upgraded component is questionable. As good looking and as functional as the interior design is, the mechanics are reminiscent of much cheaper units. When a replacement comes, we will look to other brands.
May 09, 2013
 Absolute junk
by: Anonymous

We inherited a GE Monogram 48 inch side by side refrigerator - what a nightmare. Every 4-6 months we have what a call a meltdown - the unit actually warms up. I have been told it is an ice dam that causes the fan to stop working and if I shut it down and allow the ice dam to melt, then the water to evaporate, it will run again . . . and it does . . . I have to shut the unit down for 4-5 days for the process to occur -- a bit ridiculous. GE has been out many, many times with us and the previous owners and nothing seems to be a permanent fix. Today I am being yelled at for shutting the unit down -- really -- since I placed the work order 5 days ago, the ice dam would have been melted by now on it's own. As I told the repairperson, if they were quicker responding to my work order then they might get the full experience. Doesn't matter, they have been out other times and just ended up using blowdryers etc. to get the defrost process going. Even the GE service person doesn't have a complete record of the number of times they have been here and their receipts fade - they could be anyones. In addition, I have had my own repairman try to fix this unit with no success -- he says it is a flaw in the design so I call GE now to let them know how unhappy I am. I realize that at 13 years it may just be time but you can rest assured it will not be replaced by a GE unit. I hope I can find a unit to fit this space but if not I will reconfigure my kitchen before I purchase another GE product.
May 09, 2013
 Absolute junk
by: Anonymous

We inherited a GE Monogram 48 inch side by side refrigerator - what a nightmare. Every 4-6 months we have what a call a meltdown - the unit actually warms up. I have been told it is an ice dam that causes the fan to stop working and if I shut it down and allow the ice dam to melt, then the water to evaporate, it will run again . . . and it does . . . I have to shut the unit down for 4-5 days for the process to occur -- a bit ridiculous. GE has been out many, many times with us and the previous owners and nothing seems to be a permanent fix. Today I am being yelled at for shutting the unit down -- really -- since I placed the work order 5 days ago, the ice dam would have been melted by now on it's own. As I told the repairperson, if they were quicker responding to my work order then they might get the full experience. Doesn't matter, they have been out other times and just ended up using blowdryers etc. to get the defrost process going. Even the GE service person doesn't have a complete record of the number of times they have been here and their receipts fade - they could be anyones. In addition, I have had my own repairman try to fix this unit with no success -- he says it is a flaw in the design so I call GE now to let them know how unhappy I am. I realize that at 13 years it may just be time but you can rest assured it will not be replaced by a GE unit. I hope I can find a unit to fit this space but if not I will reconfigure my kitchen before I purchase another GE product.
Feb 20, 2013
 MONOGRAM
by: Anonymous

When we remodeled our kitchen 8 years ago, we picked out our appliances separately from a "Big Box Store", and they weren't G.E. brands. We went to an individual electronic dealer just to see if there were other options we might have liked better. We immediately fell in love with the style of the G.E. Monogram series of appliances, and changed our entire choice to Monogram for all our appliances. What a mistake. I will say without reservation that I will never own another G.E. appliance again. The dishwasher leaked, was repaired several times, still didn't work. We replaced it finally with a completely different brand. The Convection oven doesn't heat correctly and sounds like a freight train when turned on. The "bake" cycles don't preheat at all. I have to turn it on convection roast to heat to the correct temperature, and I have an oven thermometer in it to let me know when it is where it needs to be. Then I put it on "bake". My lift up stove fan stopped working completely. The refrigerator is a nightmare. Ice builds up in the icemaker, jams the ice, the water line is frozen,.......and the list goes on.
Buyer's beware!
Feb 20, 2013
 MONOGRAM
by: Anonymous

When we remodeled our kitchen 8 years ago, we picked out our appliances separately from a "Big Box Store", and they weren't G.E. brands. We went to an individual electronic dealer just to see if there were other options we might have liked better. We immediately fell in love with the style of the G.E. Monogram series of appliances, and changed our entire choice to Monogram for all our appliances. What a mistake. I will say without reservation that I will never own another G.E. appliance again. The dishwasher leaked, was repaired several times, still didn't work. We replaced it finally with a completely different brand. The Convection oven doesn't heat correctly and sounds like a freight train when turned on. The "bake" cycles don't preheat at all. I have to turn it on convection roast to heat to the correct temperature, and I have an oven thermometer in it to let me know when it is where it needs to be. Then I put it on "bake". My lift up stove fan stopped working completely. The refrigerator is a nightmare. Ice builds up in the icemaker, jams the ice, the water line is frozen,.......and the list goes on.
Buyer's beware!
Sep 01, 2012
 Just won't quit!
by: Sandy

We have had the same GE Monogram refrigerator for 22 years. It is still humming along. I would like a new frig because some of the plastic parts have broken and the door panels are peeling. However, I can't justify spending $8000 for a new frig when this one is still working well. Cosmetically, it looks old, but it won't quit!
May 10, 2012
 42
by: Anonymous

So far I have had 2 of these units, and should have learned after the first one! The first one lasted 8 years with numerous repairs. Since I was faced with a specific space and only this unit fits, I bought a second one 12 years ago! I too has had numerous repairs, now it only cools to 20+ in the lower freezer. I have been told by GE that the expected life of the unit is 10 years and that I have done better than most! The only remedy is replacing the compressor at a cost of $2000+, which they don't recommend. I figure that this refrigerator costs $600/year to operate!
Dec 19, 2010
 Do NOT Buy GE Monogram Refrigerators!!
by: Anonymous

Will never buy GE Monogram refrigerator again!

It has problems cooling and maintaining temperature. The icemaker doesn't work and the fridge and freezer cannot cool.

The technicians they send are not knowlegdeable and have no idea how to fix it- they first said it was the motherboard and replaced it but that didn't work.

So they suspected the condenser and replaced that-it seemed to work for a while but not for long - the fridge is broken again.

Click here for more GE Monogram Refrigerator Reviews
Sep 15, 2010
 GE Monagram Is Absolute Junk!!
by: Anonymous

I bought a GE Monogram Refrigerator and have nothing but problems, with more than 12 repair man visits.

Shouldn't a product that costs over $5000 be a bit more reliable? You would think so.

I've had issues with big changes in temperature, having to change many parts (some were electronic). For some reason it wants to be broken. I think I ended up with a lemon.

If that wasn't enough I can't even count the number of times we've had to get rid of entire refrigerators of food that had spoiled. (Really expensive too!)

I definitely regret buying our GE Monogram refrigerator and wouldn't suggest anyone do the same.


Click here for more on GE Monogram Refrigerators
Aug 16, 2010
 Regret buying GE Monogram Refrigerator
by: Anonymous

I regret buying our GE Monogram refrigerator--it is terrible.

Our fridge is less than three years old and it simply stopped cooling below 50 degrees and we have had three days of repairs, none of which has solved the problem.

Obviously, although it looks beautiful from the outside, it is stuffed with cheap electronics from China.

Worse, GE service is a joke. The very nice man who has been sent to fix it simply does not know how to fix it. The repair call-center doesn't care about anything and is clearly just an outside contractor, with no stake in the company.

We had previous good luck with the GE Profile stove, but now nothing would induce us to buy a GE product that cost more than about a $100.

This is just another company that has destroyed its brand name with cheap parts from China and outsourcing everything.

In the future, we will buy German (Bosch)--at least they still manufacture their own products.

Click here for more on Bosch Refrigerators

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