Problems with Our GE Monogram Refrigerator
by Julian
(USA)
GE Monogram is a terrible brand with awful customer service. Worse, this is a company that has knowingly put a defective product in the market.
The refrigerator has been working in an erratic fashion since it arrived 4 weeks ago. Unfortunately, we have been unable to get anywhere with the company in weeks of calling until my wife recently had a conversation with senior engineer at the company today.
During our 30 minute call with a Senior Quality Engineer at the GE Factory, he offered two options for a fix.
He ran a series of tests over the phone on temperature readings, frost, etc, and explained the source of the noise. GE is aware of the noise and claims it occurs when the unit is running when filled at less than 60% capacity.
The empty space means there is that much more warm air that needs to be cooled each time the door is open and shut. The 48” unit is one step away from commercial and simply takes a long time to stabilize.
He emphasized that the unit is not defective, and that all subunits have this "vacuum recovery."
The noise will go away immediately (within a day) if we fill it to 60% capacity, but may reoccur whenever the items dip below 60%.
The empty space means there is that much more warm air that needs to be cooled each time the door is open and shut. The 48” unit is one step away from commercial and simply takes a long time to stabilize. He emphasized that all subunits have this "vacuum recovery."
Our choices are as follows:
Option 1: The noise will go away immediately (within a day) if we fill it to 60% capacity, but may reoccur whenever the items dip below 60%.
Option 2: Alternatively, they are developing a replacement motherboard that is still in testing mode that delays the motor and has been highly effective in illuminating the gurgle permanently (or rather reducing to a standard motor hum).
If we want the replacement mother board installed, they will do so, but it will take a few days to have it built at the factory, it then will be shipped here, and a technician will need to come to install it.
Model number: OISS480DXBSS
Serial number: GT030969
I would welcome any suggestions of how to proceed.