My GE Profile French Door Refrigerator Died After 3 Years of Use!

by Salmagal
(San Dimas, CA, US)

My 3 year old GE Profile french door refrigerator DIED on Thanksgiving Day, November 26, 2009.

During the 1 year covered warranty, I had to replace two shelves and the meat tray. A year later, they were broken again but not covered.

At 18 months, the hooks at the top of the doors broke. I knew replacing them would be very expensive, but it made no sense to do so, if they were only going to break again. So we were very careful to always make sure the doors were closed.

Then, last summer, the ice maker stopped working. On unusually hot, humid days, the temperature of the freezer would inch up into the teens.

One morning the freezer temperature reading was 30 in the freezer and 40 in the refrigerator. Something was seriously wrong!

I scheduled a service call online.

Before the technician came both refrigerator and freezer read 66 and 72 degrees. The serviceman gave us bad news. It was going cost $600 to install a new computer and new door gaskets -- NOT including the cost of a new ice maker, or the sealed refrigeration system. He told me that it would take at least a month to fix.

I am sure that GE prefers that their servicemen give out this type of information in order to avoid this headache. (I am not putting blame on the service man, but on GE.) My husband refused to fix such this lemon and I had to agree with him even as I mourned my fridge.

There are those, usually those selling you the product, that will say: you see? You should have bought the extended warranty! Perhaps that's true, but frankly, I think it's criminal to buy such an expensive appliance only to be told that its such a piece of crap that you'd better buy insurance.

I am pretty angry at the fact that my GE Profile refrigerator cost me $1700+ before tax for a major appliance that SHOULD have lasted ten years, not three!

Believe me, I will never buy or recommend a GE appliance to anyone.

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