Don't Even Think About Buying a Samsung Refrigerator!!!!

Don't even THINK about buying a Samsung refrigerator! My fridge is only 7 mos old, the freezer broke last week!

A service person came out & diagnosed it as a "sealed system failure" (freon leak).

I called Samsung Customer Service (which is a JOKE) for a replacement. They are very nice & polite, but do NOTHING, not even call you back in an hour as THEY promise.

Oh, and their Executive Customer Relations person who emailed me last week doesn't even have their own title spelled correctly on their email signature, they have it as "Excecutive"! Shows what quality Samsung has all around.

I bought a NEW fridge and don't see why I should be given a repaired refurbished one at only 7 mos!!!!

To repair it they will need to:

  • Cut into the line with a blowtorch
  • Attempt to find the leak
  • Recharge the system
  • Put a valve in
  • Replace the filter dryer

It that wasn't enough, they might have to possibly replace the compressor as well!


Yeah, it's still under warranty but to cut it apart to pieces and leave me with a fridge that's been torn apart and put back together.

Everyone, RUN AWAY from Samsung, there is no Quality or Support!

(**The fridge model I owned was Samsung French Door Refrigerator RF267AERS w/ indoor ice maker)

Comments for Don't Even Think About Buying a Samsung Refrigerator!!!!

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Sep 23, 2019
17 years NEW
by: Spike

My Samsung fridge finally died this weekend after 18 years of excellent, trouble free performance.

Aug 16, 2019
Bad deal NEW
by: Anonymous

I am sitting home right now with a service man from Samsung, working on my tefridgerator, three door Samsung. He says there Is a freon leak. I am sure it's not covered, they just replaced the envertor board, the unit is a little over two years old. 1600.00 wasted. I will never buy any Samsung products again. Never Ever!!!! I am calling the News!!

Aug 08, 2019
Samsung Refrigerator Model RF22K9381SR/AA
by: Anonymous



Jul 29, 2019
My 6 years old Samsung regrigerator is dying NEW
by: Roy

It has coolant leakage! and it leaks water that flows to floor! Technician said it does not worth to repair it. It sucks, no Samsung again!

Jul 10, 2019
Samsung refrigerator is suck! NEW
by: Johnny

I purchased a Samsung refrigerator model is RF28K9380SG 4 doors open. I had it about a month and my top refrigerator isn't cold as before. 1st time plugged in power and you can feel cold air blow to you when door open and after month later, it just cold but not coldest as before so I called through Costco about warranty and all technican are rookie. They don't even know what they are doing and they said they call back as promised but no one called, 6-8 technican and 2 managers involved and finally they do something, Costco called Samsung representative due to under warranty. Finally, technician showed up and found out my top refrigerator needs to repair seal system. They said they have to weld the copper pipe behind triple cooling cover and it will stinks and takes about 3 hours to done this job. I was like man, forget it.. I will have an exchange through costco within 90 days return policy. All refrigerators are the same and doesn't matter any brands. If you are in luck, you're luck. If you are in bad luck, you're bad luck. Just like a gamble. 50/50.

Jul 02, 2019
Don't buy Samsung (any of their products) NEW
by: John

2012(July) side by side $3k refrigerator. Stopped holding temp on the freezer side. Then a few days later the fridge side went out. Tech said closed system failure. I did noticed as I was diagnosing the issue myself I noticed joint solder corrosion in catch pan (black/white flakes). Really not worth fixing bc expensive repair and other things likely could go wrong. Had bad luck with Samsung phones, washers (exploding under Loews 30day got it replaced with Whirlpool thank gawd), televisions I had good luck with. Anyway, suggestion: buy used appliances via Craigslist.

May 09, 2019
Samsung RF26HFENDSL hecho en Mexico. NEW
by: Manuel Herrera

Al año que compre este refrigerador presento la falla de gotear en el interior. De acuerdo a los técnicos dijeron que era un fallo común y que un cambio de pieza no solucionaria el problema, por lo que la reparación termino en un parche, es decir ademas de comprar la tapa nueva del evaporador del refrigerador metieron u pedazo de plástico al mismo para que selle y deje de gotear.
Ahora los 4 años ha dejado de enfriar. Me diagnostican una fuga de refrigerante y me indican que no tiene reparacion. Las tuberias que usa Samsung son de muy mala calidad por ese se pican. Un equipo de 4 años que se ira a la basura.
No volvere a comprar Samsung.

Mar 20, 2019
Samsung Refrigerator Terrible
by: Sam Irmak

I have a problem with my Samsung refrigerator. I called a technician and I was told it is a sealed refrigerator system issue that covered under 5 year labor and parts but Samsung customer service department keeps sending same repair facility that they do not repair sealed refrigerator system or compressor issues. I have called them already 5 times and keep getting the same run around. I am going to file complaint with anywhere I can. DO NOT BUY ANY SAMSUNG APPLIANCES

Jan 06, 2019
2010 Samsung Side by Side NEW
by: Anonymous

Like many other comments written here, my Samsung refrigerator freezer stopped freezing last year. The first repairman diagnosed a freon leak. I'm skilled enough to add freon, but the quotes I'm getting for repair are outrageous!
Approximately $400 just to find the leak. The repair would be additional cost.
Also, when I called Samsung to find out the specs for the refrigerator compressor, they couldn't or wouldn't give me the information.
So, I have an 8 year old refrigerator (average life is 14 years) that would cost me a lot of money to fix, not guaranteeing that something else will go wrong.
Someone mentioned planned obsolescence. They design these appliances to fail and then do not support their repair.
One more side story. A friend of mine had a side by side refrigerator and the ice maker broke down. They called a repairman who told them it would be cheaper to buy another refrigerator. I purchased a new ice maker for around $85 and installed the new one in less than 30 minutes.

Oct 28, 2018
Don't buy samsung NEW
by: Anonymous

RF32FMQDBSR/AA worked less than 2 years. samsung Canada does not care. fridge has a closed system leak that authorized Samsung repairman cannot fix.

Sep 19, 2018
Samsung double door fridge NEW
by: Anonymous

The Samsung fridge I bought was only 1vyear old.i had a problem with freezer system.then i repaired it by booking complaint with some amount.after 6 months again there is a problem in gas leak.continously two times repair has been done.i am also instructed to keep temperature fixed.never does the fridge produce any ice cubes.atleasy it should work properly.

Sep 16, 2018
by: Denise

Nothing but problems with my Samsung RF32FMQDBSR/AA. I will never buy a Samsung Frig again. Stay away from them!!!

Aug 16, 2018
by: Anonymous


Aug 15, 2018
Samsung frig problems NEW
by: J Crow

Samsung frig is crap, never will I buy the name Samsung again, never, suff said.

Jul 31, 2018
Samsung paper weight NEW
by: Anonymous

I purchased a Samsung french door refrigerator 5 years ago and it is officially a paper weight. Called the hometown appliance repair man and he said it has a Freon leak and the system is sealed which has no service ports. He also went on to say the brand is junk and not worth fixing. Another words, the Freon should last the life of the fridge. $2700 for 5 years! Done with Samsung

Jul 05, 2018
by: Carrissa

On the day of my daughter's baby shower, my Samsung refrigerator stopped cooling. We bought it Aug, 2012 and it stopped working in June, 2018. Called Sears where we bought it and they weren't able to come for about 6 days (they suck too). Called a local guy who came same day. Paid him $85 for him to tell me it was either the compressor or a freon leak somewhere. Either way, it might still be under warranty through Samsung and to call them. Samsung told me I needed to call this 3rd party service center to come and repair it. Quick Service (what a joke) came out and diagnosed it for $100 that it was a bad compressor. Didn't have the part in stock. Several days later came back and paid $468 for a new compressor. This was on a Friday. He said it would be cool in 24 hours. By Sat., it was not cool, but Quick Service not open on the weekend. Call back on Monday. Told they could send someone on Wed. Comes on Wed. to tell me that the fridge is not repairable, BUT Samsung would exchange my fridge for a new one. I ask why they would do that as it's out of warranty, and the guy said that's always what they do. I get a new ticket and am advised to call Samsung back. At this point, they tell me that I need to email my receipt and someone will call me back in 24 hours. I finally get my receipt through Sears and email it to Samsung. No one calls me back. I call Samsung again and am told they never received my receipt. The guy further looks into the situation and says he has found the receipt. I am on the phone with him for an hour. He finally tells me someone from the exchange dept. will be calling me in 5-10 days. I ask him how I get my money back for the compressor that never worked. He tells me that this is their way of making this right by exchanging the fridge for a new one. He asks me if I accept the exchange and I ask him what I am getting in return as we paid $3k for this fridge and I'm not accepting a $100 POS. He finally on a recorded line tells me they will exchange it for a fridge in the same tier. I wait the 10 days and call back on the 11th day. New story is that as of July 2, the exchange has been declined because my fridge is out of warranty. After talking to 2 customer service reps and a supervisor, they apologized for the miscommunication, but they will not help me. I called Quick Service back and was told they don't issue refunds. I told the woman on the phone that this was fraud as the compressor they installed never worked. She said she would have a supervisor call me back today. It's 9:41 pm and I'm still waiting for a call back. SAMSUNG SUCKS AND WE WILL NEVER BUY ANOTHER SAMSUNG PRODUCT. In the meantime, it's been 3 1/2 weeks now with no refrigerator with 3 little kids at home in the summer all day. After all the runaround, they still offered me zero compensation.

Jun 13, 2018
samsung refrigerator-sealed system failed NEW
by: Anonymous

I have the same problem with my Samsung refrigerator after 1.5 years of use. Luckily, I have extended warranty coverage, will get reimbursement to replace it. I will never get another Samsung brand appliance again.

Jun 04, 2018
Definitely not buying another one NEW
by: Brigitte

Piece of junk would not cool after 1 month the store warranty expired. Called Samsung and they said nothing they could do because the Fridge was over 5 years old, going by the date they have on record when they manufactured the fridge, not necessarily the length of time we owned it. They said they would send a repair man out and since it was out of warranty it was going to be out of pocket. I called the technician they recommended said they wanted $ 90.00 for house call and $ 70 for labor (pretty much diagnostics only) then depending on what they had to fix of course the price would increase. I entertained that thought for 2 min, called them and cancelled the service. Got a private contractor who diagnosed sealed system leak, added refrigerant as a temporary fix, long story short, my freezer worked for about 2 weeks after that and it was done. To think that we got rid of our very old unit for esthetics, in hind sight, I would have kept the old one. I'm surprised some lawyer has not figured out how to do a class action suit on Samsung with all these complaints. I find it a waste of money to buy a fridge for $3000 for it to work for less that 5 years! Who has money like that?!

Apr 22, 2018
one more step NEW
by: Anonymous

OK below you will see my how to get your money back. I forgot one crazy hoop Samsung makes you jump through.

7a. You will receive an email telling you that you need to take a photo of the cord to the refrigerator cut. This must be shown from the rear of the refrigerator. Just to make it even more bizarre you must take a photo of the serial number sticker removed from the refrigerator. Carefully pull this off and place it on a flat surface. You will need to email these to your self from your phone and then upload them to Samsung, except sometimes your phone photo quality is a bit to good so you may need to downgrade the quality. SMH yes a company that makes phones cant accept photos taken on their phones.

Apr 22, 2018
How to get your money back step by step NEW
by: Anonymous

Samsung 4 door refrigerator sealed system leak at 4 years. After many calls to get Samsung to stand by their warranty we finally got our refund check.

If you have this issue here is what you need to know.
1) Call the call center and start the process a Samsung will refer your case to a certified repair firm. After this happens call the firm and see if they will conduct "flamibile refigerant sealed system repair" or if they report the system as not repairable. If you get a firm that will conduct the repair call Samsung back and have them change the firm. Just tell them you were not happy with them and you want a different firm.

2) The repair company will come out and diagnose the refrigerator as a sealed system failure. Tell them you want this reported now to Samsung. Many will want to go back to the office then hand it to an admin. The your status will sit in limbo until the admin calls Samsung to report a stack of these failures in one call. No you want it NOW!
3) Call again to confirm they have received the report from the repair provider that it is a sealed system failure and needs to be replaced.

4) Have the bill of sale not the receipt this shows the total ring up amount you paid with any credits.

5) after a while, grrrrr, you will get an email telling you to upload the documents or emailing. I suggest emailing as they screw up the upload system. Make sure you email the bill of sale that shows the price you paid and not the credit card receipt you get from HomeDepot. This will cause them to reject the claim. Do not upload both again they will see this and stop reading and reject the claim as they dont bother to scroll down or look at two attached documents.
6) call to verify they have the documents, get the persons name and the call center. FYI the call center in the Dominican Republic is worthless just hang up and call back at a different time of the day when you get the EU based or Asia center.

7) you will get an email stating that they have "preliminary" accepted your claim. You are not home free yet call again and stay on their rear about this or your claim will expire.

8) Your claim must now be reviewed in Korea to be certified. more waiting Again call back and verify the status.

5) In a week or two will receive an email with a link to verify that you want the check mailed. This will verify the address you want to receive the check. Make sure this is a secure mailbox that does not have theft occurring. We had ours sent to a UPS store Box we have. Note changing this address caused an additional delay.

This process is totally absurd, but if you want your money back this is the only way it is going to happen.

Apr 06, 2018
Samsung french door....broke after 2.5 years NEW
by: Anonymous

Same issue as the original post except our freezer still worked but the frudge was completely warm. We were no longer under warantee and tge tech we had look at it said it was the sealed system and would likely cost as much to fix as getting a new one. Apparently this is super common with Samsungs.....he said they are worst!

Feb 14, 2018
Home Owner NEW
by: Costco Customer

My Samsung 4 door turns a year old on the 28 of February. It has died and was told by the tech that it left the factory with not enough freon!!!
Definitely a QC problem. My last refer had to have the sealed system opened and was told they couldn't warranty it past 30 days due to it would most likely leak again. It was 20 years old at the time and it went 5 years before it died. I purchased this junk and its not a year old and samsung wants to violate the sealed system. It is a factory defect since it left the factory without enough freon. I am going back to Kitchen Aid which is still rated number 1.

Feb 13, 2018
by: Anonymous

2 year old Samsung refrigerator suddenly smelled like solvent in the frig. I thought it was a Freon leak, but it still is maintaining temp (over 3 weeks now). Found this post and thought it might help others with this problem.

Feb 11, 2018
by: Anonymous

See me last post. Samsung sent out a service rep.
He said to me "it does smell bad, but I'm not sure if it is Freon". He told me he can't do anything with my frig till it stops working properly. Said it could take a year for the Freon to cause it to stop cooling......?
3 weeks now with everything smelling like solvent.
It is still maintaining temp, so I have to live with this?????????

PS: I had to pay for the service call. :(

Feb 10, 2018
by: Anonymous

My Samsung fridge purchased in June 2017 just stopped cooling. The place that I purchased it from told me Samsung has turned their head to the known quality control issues because people love the aesthetic looks of Samsung fridges and will buy them in a heartbeat. Samsung came out and diagnosed it and said it was a freon leak, most likely a manufacturers defect according to the Samsung tech. I called Samsung daily and complained and after a week I got transferred to "specialty claims". They were great! I got a direct deposit refund of what I paid for the fridge plus tax. Just be persistent and just ask for specialty claims and be FIRM when explaining your case. NEVER BUY A SAMSUNG FRIDGE. TVs are fine and other gadgets but home applicances are a NO!!

Jan 30, 2018
2 Year Old French Door Smells Like Solvent NEW
by: Maureen

OH NO!!!!! My refrigerator suddenly smelled like solvent last week. I cleaned everything out of it and cleaned the entire interior. Still smelled, so now I am doing further research; I thought it could be a leak. I found this post and I am very worried.

Can anyone give me advice as the next step? I guess I will contact Samsung, but I don't have much hope after reading all these posts.

Please any help would be appreciated.

Jan 11, 2018
Horrible experience NEW
by: San Luis Obispo consumer

top of the line fridge purchased at just over $3000 and less than two years old. Stopped cooling just before Thanksgiving. 3 Samsung authorized service visits all saying un-repairable before they would deem under warranty refund.Complete run around and customer service designed to frustrate the customer. Nothing progressed without calling which typically lasted an hour each time. We persisted and eventually received our money back nearly mid January less tax and delivery which amounted to about $2700. We were also left with the broken fridge to dispose of. Never again will we consider Samsung ANYTHING. HORRIBLE, HORRIBLE, HORRIBLE experience.

Nov 30, 2017
Sealed System Needs Replaced NEW
by: Anonymous

Samsung RF22K9381SR/AA. Failed in less than 18 months. Refrigerant leaked out. Sealed system needs replaced. Samsung certified tech coming next week to do work - first tech says 2.5 to 3 hours labor to rebuild. Sealed system warranty = 5 years. Compressor Warranty = 10 years.

Nov 20, 2017
Samsung Chef Collection- piece of crap NEW
by: Anonymous

Sad to say that I had to scroll through all your complaints to add my own. In short, I spent thousands on a new fridge and it’s sealed system has a leak and no one is qualified to work on it OR THEY DO NOT CONTRACT WITH SAMSUNG TO DO WARRANTY REPAIR. Sad, just really sad, it’s 5 months old.😩

Oct 14, 2017
Sealed refrigerant
by: Anonymous

Wont ever buy Samsung product again!

My 4 door refrigerator was bought October 2016 and it broke Sept 2017.

They tell me they won't fix it under the warranty because there were some mouse droppings in the bottom. (Mice had nothing to do with problem.)

The technician that they originally sent out said that they would have it fixed in a few days, but then they never came back.

Then I complained and the office of the president said I would get a refund.

Now they are saying no.

I am now stuck with a broken 11 MO old fridge. Seriously?!?! How is this not covered?

Thanks Samsung.

Sep 08, 2017
No Samsung again
by: Mike

I also had a refrigerator 3 months old that had a refrigerant leak,Samsung sent a lousy repair co. Out 3 times before the finally added freon but never fixed the leak. Know 3 months later same problem and Samsung refuses to replace. They say they will send the repair co. Out. Never again will I purchase samsung

Aug 29, 2017
by: sam

Will never buy a Samsun appliance again.
I had a 5yrs old fridge (samsun Frenchdoor with ice maker)
It leaked Freon and will cost few hundreds to fix. And I am sure I am going to have endless problems going forward
I am scrapping it and buying a new one, it cost me more than $2000

Had also tons of issues with my dishwasher too
Not a good appliance brand

Aug 26, 2017
14 months and Samsung dies
by: Anonymous

Bought a $2k Samsung double door frig in 6/16 and it died (8/17) while we were on vacation. The stench was horrific. Will never buy another Samsung. Are their any USA made refrigerators left??

Aug 19, 2017
A good one?
by: Patrick

By Samsung standards my RS2530B lasted almost 8 years before refrigerant loss. And I have a 25 year old Whirlpool in the garage that still makes more ice than I use. My mother's 1960 Amana is still going. Planned obsolescence seems to be the norm these days.

Jul 21, 2017
Samsung fridge
by: Nelly

I will never purchase another Samsung fridge, I have a sealed system leak, the technician who came said to me that it will cost other a thousand dollars to fix it and it would not even worth fixing

Jul 12, 2017
Samsung refrigerator in RV
by: Anonymous

A lot of RV manufacturers are putting residential refrigerators in RV's now. I was "lucky" and received one in my 2017 fifth wheel. We used it for one month in January and took another trip the beginning of June. On the third day of our trip the refrigerator quit cooling. We were in Estes Park Colorado. I contacted Samsung and they told me that someone would contact me in two business days. I contacted the repair company and they informed me that they would not work on it in the RV but I could take it out and bring it to them and they would service it. Well we were on our way to Yellowstone so we decided to purchase a small refrigerator and freezer and delay the repair until we returned home.
After returning home I have been told by Samsung five times that they have a repair company that will come to our home and do the repairs. Every time the repair companies tell me that they will not work on the refrigerator if it is in the RV.
I am now waiting on the Samsung "Executive Team" to set up a repair appointment for the second time. I have full faith that this will be another failed attempt.

Jul 12, 2017
by: Anonymous


Jul 04, 2017
Whom can you trust?
by: Anonymous

Samsung and their dual system refrigerator technology? A Sears refrigerator salesman? Or the the people who've actually owned and dealt with a Samsung refrigerator? We've owned a Samsung refrigerator/freezer, and we can assure you, the people on this forum know what they're talking about! Excuse me for shouting but--never again!!! Never, ever, ever, ever! There, that felt good. In short, our Samsung=Somesh*t.

Jun 14, 2017
ADD Samsung Waterwall to this commentary
by: Anonymous

Lovely people who do nothing (and lie - different dialogue to achieve outcome every time I call and I've spent hours on the phone and waited in for 18 Service hours (3x 6 hour call window) . The words "impossible to fix" for an ongoing (since 6 weeks of operation) fault from Samsung's engineers not enough to warrant alternative resolution. Ditto re: new dishwasher - now completely rebuilt but still not working. PLEASE DO NOT BUY SAMSUNG. You might get a working product but if you don't, you are totally screwed!

Jun 14, 2017
Piece of Junk
by: Vijay, Bangalore, India

Never again will buy any samsung product. I have struggling to get my 600 ltr refrigerator repaired for the past 15 days and all get is the part will come in 2 days. It never comes. I am planning to take them to consumer court tomorrow.

Never ever think of buying a samsung product.

Jun 11, 2017
Freon Gas Leak
by: Anonymous

Had nothing but problems from the word go with my Samsung fridge freezer. Frequently I would go in the freezer and find things thoring out even though the display shows -20 deg. Turn it off and on again and the display would show 4 deg! Would freeze again after resetting but now it does not freeze at all. A repair man came and charged me £100 for a sensor only to return the next week (because it still wasn't working) to tell me that it has a gas leak which will be very expensive to repair. Load of rubbish.

Jun 04, 2017
Finally had to replace it!
by: Anonymous

I can't believe it's been 7 yrs since I wrote the original post, 'Don't Even Think About Buying a Samsung Refrigerator!!!!', for this thread. Our 'lovely' Samsung finally had to be replaced. The freezer died, & no way were we going to have it repaired. I actually can't believe it lasted this long. Many times over the yrs, & for the last year itself, we've had to remove the accumulated ice sheet from under the large drawer every 2 wks. Oh, we bought a Kenmore this time.

Jun 03, 2017
Same issue
by: Reg Davis

My sister-in-law bought a nice new Samsung fridge 3 years ago. Pretty quickly she started getting the iced-up drain problem that leads to water in the bottom of the fridge. She tried to get Samsung to fix it, but couldn't get hold of anyone in customer service who knew anything about it. Then the cooling started to fail. Again no support from Samsung. Other fridge repair shops told her they wouldn't touch Samsung and advised her to toss it as junk. Finally it quit cooling completely. All diagnostics fine, just no cooling at all. Eventually she got Samsung to send someone out to look at it. That Samsung repair tech told her that there must be a coolant leak and probably all the coolant was gone, but everything else was fine, so try someplace else and that will be $100 for the out-of-warranty service call. Finally she got a fridge repair shop to replace the compressor and change the crappy under-fridge condenser coil to a new conventional condenser radiator bolted to the back of the fridge, then recharge the coolant. Cost $300. That worked. The coolant leak was found to be in the rusty Samsung condenser.

May 25, 2017
Samsung Refrigerator
by: Anonymous

Like so many of you I just got the news. Coolant failure -leak 3 years old 1 month out of warranty. All of the in door shelves broke. and now we have a coolant leak. I have the Samsung stove too. absolute crap. No temperature control. all burners have high temp only no medium no low. Just burn every thing.

Apr 29, 2017
Samsung Frigerator freon leak
by: Jason Wong

After 2 years my Samsung refrigerator has stopped working. I called service and the rep. asked a bunch of irrelevant questions and when called back the same dialogue without any help to send a technician to find out what is wrong.
I found an independent contractor to do an onsite check and found out the Freon leak in the system. Very high cost of fixing the leak.


Mar 21, 2017
by: Timbo

We bought our RF267ABRS in 2010 Within the first year it had major icing problems (failure of the defrost system) A month out of warranty it developed the Samsung signature of trash "gas Leak" and quit cooling. I am a retired HVAC contractor and did appliance repair. I repaired the defrost problem with 30 cents worth of copper wire. The defrost heat element could not reach the drain and it was freezing shut, thus the leaks freezing up and cooling stops. The wire extends the element heat down into the drain. Problem solved. Very I mean very poor designing. The gas leak is the same as all of yours. Sealed system failure means (they have no ideal why or where it is leaking) I did a trace on mine and found it in the condensing assembly. Not worth the trouble to fix I just charge it from time to time. These are the most poorly designed and quality tested products I have ever seen. We got dooped by it's looks (just as they planned). I have a 23 year old white Maytag in the basement that has never quit once thank goodness, it saves all our food everytime our new fancy Samsung quits. We are looking at an LG replacement as well.

Jan 05, 2017
4 door flex/sealed system non repairable
by: Anonymous

I just want to give some hope to anyone with the same beautiful but dead Samsung paper weight that I have. Purchased 8/15. It stopped cooling Christmas weekend, well probably before that because we had been noticing milk going bad really fast lately. Temp won't go below 50 degrees. When we bought it, I researched, all I found was great reviews, so angry at this mess. After 10 days of nagging and MANY calls, they approved a full refund and I should have it in direct deposit in a few days. Advice: Be persistent. When they say their certified repair people will call in 2 days, call the repair company yourself the next day. Make sure the repair company understands the history of all the defective fridges with your same problem so they diagnose it right the FIRST time! Write down every ticket number Samsung gives you and document dates and the conversation details. Whenever Samsung or their authorized repair people say they'll call in 2-3 days, wait only a reasonable amount of time and then call them, be REALLY nice but extremely persistent. (even if their english stinks) They refunded me EVERYTHING, even delivery and tax. Just don't wait too long or they may be bankrupt! :)

Jan 04, 2017
Trashing $2000 Samsung after 4 years
by: Norman

Our RSG double door will be on the skip just as soon as the replacement LG arrives. The display failed after 4 months (replaced). The "stainless steel" round the water/ice dispenser started rusting after 16 months (outside warrenty - it's not stainless steel but a paint finish!). 4 months ago started tripping the circuit breaker eventually tech agreed it was the fridge, the common defrost elament failure, replaced for $250, and shortly after poor cooling due to low gas, i.e. A gas leak. Refilled twice as a temporary measure whilst we decided if spending $800 to repair and then only with a 3 month guarantee was worth it. Given the poor quality and unreliability of the service and reliability to date, decided it was not and have now bought an equivalent LG (best similar replacement) but also tech advised that LG had a far better reliability record, and better customer service. So early next week the new LG will be delivered and the currently working SAMSUNG will be scrapped.

Dec 30, 2016
Samsung Seriously need to do something about this!
by: Anonymous

Same problem! Sealed System Problem. It's been a battle to get Samsung to take responsibility. Purchased a 4 door Refrigetrator 2 years ago. Already paid 2 separate service repair (one personal call and the second an authorized Samsung repair man). It's been 3 weeks now and there is no resolution yet.
Was advised the system is highly flammable and cannot be repaired. Still waiting on Samsung.
Will update this post when there is a resolution.

Dec 16, 2016
Gas leak in close condensing system
by: Ashok Bhargava


Every time I write or call samsung, get this sms on my mobile. Nobody is visiting, nobody is calling but status update takes place all the time. Worst experience. Fighting with samsung since 20th August 2016 & will not stop fighting with SAMSUNG. Beware of SAMSUNG product quality & services. They are the worst.
Samsung Double door Refrigerator RT24CDLB1/XTL Fridge Gas leak and condemnation. I bought a Samsung Double door Refrigerator RT24CDLB1/XTL on 03/07/2011 from their dealer Kay Dee Electronics Noida wide Invoice No. 2602, in my house in Delhi. On 20/08/2016 the fridge totally broke down without any cooling. After registering a complaint wide complaint No.4219970289, two technicians have visited and informed there is internal leakage and vanished without charging service fee and without giving any service slip or suggesting next course of action. I contacted SAMSUNG customer care on 1800 266 8282 several times and got assurance of senior service engineers call & visit in next 24 hours. Since then no senior service engineer has bothered to call or visit. I have called up several times to customer care centre wide reference nos. 1132229676 spoke to Mr. Gaurav , Reference No. 1132251467, spoke to Mr. Gopal, reference No. 1132262752, spoke to Mr. Hasan, and so on. Even I had a chat on web with Mr. Ankit Gupta & Ms. Akrati several times and got assurance for senior service engineer’s visit with a caption we will convert your bitter experience with a better experience. Even on suggestions provided by Ms. Akrati, I spoke to Mr. Jatin Kalra, Service centre head at Patparganj, But no one has visited till now on 24/08/2016 at 1pm. Today on 24/08/2016, again called up to customer care centre and got to surprised that the service has mentioned in the case that it is beyond repair and as per Samsung policy we can take responsibility to repair it. The lady argued on the policy guidelines. On 24/08/2016, through the day I was chasing customer care executives, Ms. Tinky, she provided me a new reference no.1132285303 & promised me that she has escalated the case to senior management and assigning complaint to service centre. Nothing took place. I again called up to customer care, some senior person picked us the phone and promised to take this complaint with service centre head. After an hour’s time I received a call from Mr. Narender Choudhary from 9210155863, he refused to send engineer. I do not know how service engineer / service centre is updating feedback without attending the complaint. Also, I am surprised, why the service centre head is not asking for a service report signed by customer. Getting a service report is customers right. Today, at 6pm, I spoke to Mr. Ali at customer care, he promised me that before 8pm somebody will attend the complaint. But nobody has turned up. Again at 8:30 pm spoke to Mr. Ali, and reminded him, he again told me that he is escalating the issue. I took a leave today and waited whole day based on previously made promises. After 25/08/2016, Every day somebody from Samsung was assuring me for a solution but not ready to arrange engineers visit and provide a service report. Today on 27/08/2016, the same person called up and offered me a 10% compensation of the invoice value which is 1,800 INR. More than this amount I can get as discount if I will exchange my refrigerator with any other brand. I would request you to please send your engineers and take this unit to your Samsung scrape yard; I will pay the transport cost from my pocket as a goodwill gesture and with a promise not to advise people not to purchase Samsung products in future.
I would like to know the following- 1. Is the refrigerator is manufactured only to perform till the warranty/ Guarantee ends? 2. Who will take the responsibility to get it repaired after warrantee/Guarantee? 3. Why they have manufactured a refrigerator which cannot be repaired? 4. How the other refrigerators of same type are working fine even after 10 years? 5. Should I register my grievance with Consumer forum? 6. Should I stop recommending samsung products to other people? 7. Should I publish my grievance on social media? 8. Is Samsung works on the policy of cheating people, They know that even during warranty period also if any unit stop functioning they will offer customer a depreciated value and get rid of the situation easily. 9. They do not send engineer in such cases and escape from providing service report. That is customers right to get a report. After many request customer care centre is not ready to provide me any email id of any superior authority to look into the issue. I am not able to understand the way of handling customer issues by Samsung. Please look into the issue at the earliest, Ashok Bhargava 257, Paryatan Vihar, B-4, Vasundhara Enclave Delhi – 110096 Mob:- +91 9871 374506

Nov 30, 2016
Samsung 3000$ 4 door refrigerator
by: Constantine

Wife loved the way it looks so we bought it, worst purchase ever. Sealed system broke after 2 years, a week into talking to Samsung support (just people who are trained to get rid of you) and we still don't have a fridge in the house, they are searching for someone to fix the sealed system in our area.

Sep 08, 2016
Worst fridge ever I agree don't buy
by: Meredith

Same problems less then 2. Years old ice makers terrible and fridgerator doesn't work bought warranty threw Home Depot and there trying to not replace repair people said its un fix able

Sep 06, 2016
Re: Samsung fridge
by: Anonymous

Yes I agree do not buy Samsung fridges nothing but garbage my completely broke down just like your, cost me more then $1000 to fix,unfortunately mine has no warranty

Aug 04, 2016
Samsung RF32fmqdbsr sucks
by: Anonymous

On August 25,2014 Purchased rf32fmqdbsr on advice of consumer reports as their top pick and in personal recommendation from my father in law whom bought his a year earlier. His broke June of 2015 (same exact problem as I have, sealed refrigerant problem.) Today is August 4, 2016 and the second Samsung repairman is here as I write this, changing out the line dryer and recharging the refrigerant in my fridge. He arrived at 7pm and informed me that the report should take 2-3 hours. It is currently 8:16pm as I write this and he is still cutting and soldering pieces on my fridge. We have been without a working fridge for two weeks now and he informs me that I need to wait an entire day after the repair to see if the fridge will indeed cool below 50 degrees. Please buy more Samsung products so I don't feel so alone as the only fool to think I was buying quality when in reality I was just buying junk. Samsung just do the right thing....

Aug 04, 2016
Samsung RF32fmqdbsr sucks
by: Anonymous

On August 25,2014 Purchased rf32fmqdbsr on advice of consumer reports as their top pick and in personal recommendation from my father in law whom bought his year earlier. His broke June of 2015 (same exact problem as I have, sealed refrigerant problem.) Today is August 4, 2016 and the second Samsung repairman is here as I write this, changing out the line dryer and recharging the refrigerant in my fridge. He arrived at 7pm and informed me that the report should take 2-3 hours. It is currently 8:16pm as I write this and he is still cutting and soldering pets on my fridge. We have been without a working fridge for two weeks now and he informs me that I need to wait an entire day after the repair to see if the fridge will indeed cool below 50 degrees. Please buy more Samsung products so I don't feel so alone as the only fool to think I was buying quality when in reality I was just buying junk. Samsung just do the right thing....

Jul 26, 2016
Samsung refrigerator rf32fmqdbsr recall
by: Anonymous

Hi everyone, I bought my refrigerator in November of 2014. It just stopped cooling so I called Home Depot warranty and they scheduled a tech to come fix it this week. They just called me and said the tech is still coming be I will be getting a full reimbursement from Samsung because the refrigerator can NOT be fixed safely. They said it may burst if the sealed system is opened up. Call Samsung or your extended warranty to get your money back. Hope this helps! Good luck!

Jul 26, 2016
Samsung refrigerator rf32fmqdbsr recalled
by: Anonymous

Hi everyone, my refrigerator stopped cooling and I called Home Depot warranty and they scheduled a tech to came out. They just called me to say that the tech is still coming out but I am getting a reimbursement from Samsung because the refrigerator can not be fixed safely. It may burst if the tech opens it. I bought this in November 2014. Everyone call Samsung or your extended warranty at ask about this recall.
Good luck

Jul 10, 2016
Samsung JUNK
by: Vince Moreau

Our French door Samsung frig was not yet two years old. We had many problems from day one. This was the noisiest frig I have ever had, the compressors were noisy and the ice maker could be heard anywhere in our home. The ice maker froze up about once a week and water collected under the deli storage area. The water dispenser leaked water all the time. I would never purchase any Samsung appliances again.

Mar 31, 2016
Update from Aug. 14, 2015
by: Anonymous

Seven months into our own "fix" of our Samsung by replacing the refrigerant with another type, the fridge is still cooling like a new one. Can't believe that Samsung didn't try this!

Mar 31, 2016
Issues Samsung Model RF32FMQDBSR
by: Donohue

We purchased a Samsung RF32FMQDBSR Refrigerator from Conn's June 2014. Less than 2 years old and paid $2,799.00 for the unit. In the last 6 months have had issues with ice maker freezing up, Water valve just trickling out water of the dispenser and now is seems the compressor is having issues will not get any cooler than 53 degrees. Called Samsung and just referred me to authorized service dealer to take care of this. Is this a recalled unit or what need help.

Jan 21, 2016
a fix for refrigerant leak any brand fridge
by: J Rasmussen

Our piece of junk 2 year old Whirlpool French door model WRF989SDAH00 stopped cooling. Did not purchased an extended warranty. Wish we had. Whirlpool did replace the evaporator and dryer as that was under a 5 year warranty. Two days later it stopped cooling.Called repairman, coolant was added and again in two days it stopped cooling.The AE qualified repairman could not get to the leak/leaks, after conferring with Whirlpool, the refrigerator was deemed not"repairable". Whirlpool offered no resolution ,just throw it away. I discovered a wonderful product while researching the problem.
A/c Leak Freeze was made especially for refrigeration systems.I bought it on Amazon. Called the AE repairman had him recharge the system and add a partial amount of the Leak Freeze. The refrigerator has been working great for 6 days now. Even runs cooler and quieter now.
We contacted Leak Freeze support for more detail instructions and they were extremely helpful answering each of the emails I sent within a couple of hours. Only partial amount of Leak Freeze was used. If you use to much you can create a problem. So email Leak Freeze support for advice on the amount to use. I wasn't sure if Leak Freeze would work, but figured what did we have to lose. And it worked fantastically.
It appears the new models of French door refrigerators have problems, even though I hate extended warranties, I suggest buying one!

Dec 24, 2015
by: Anonymous

You can't blast someone for spelling or grammar and then have your own post poorly written.

Aug 14, 2015
We fixed it ourselves!
by: Anonymous

I too have a Samsung RF32FMQDBSR Fridge. It stopped cooling in the top on July l, less than two years after I bought it. Long story short, after two repairmen looked at it and it being down for an entire month, they decided it was "unfixable" and refunded my money. This was thru Home Depot-one repairman was theirs, the other was certified by Samsung. I happen to have a relative who has been reparing appliances for more than 40 years. He made a trip from another state to check it out, as he said he could not believe they couldn't find the problem. First of all, the coils were clogged with cat hair. ( I had been cleaning the back of the fridge, but I didn't realize the coils were not easily found.) After testing it, he found a very minute leak in the system. Although the fridge calls for R600, he recharged it with R134A. That was two weeks ago, and the fridge is working like new. There doesnt' seem to be a problem with mixing the two refrigerants. He said I may need to have it recharged if it ever starts warming up again, but that it could take a couple of years for that to happen. Since the fridge was going to be disposed of anyway, it was worth a try. So far, it's been great. Doubt that Samsung would recommend this fix, but since R600 is not available in the US, this was the only alternative to try. I wouldn't recommend that anyone run out and buy one of these fridges, as he also has heard that Samsung has started recalling them for some reason.

Jul 06, 2015
Don't buy Samsucks anything!!!!
by: Anonymous

Five years ago I bought a Samsung RGS 257 a and at the five-year mark a completely stopped freezing and cooling. Samsung is not even open on the weekend so I had to wait till Monday and then they informed me that my unit was four years old and 11 months old. I said great because the sealed section is under warranty for five years and she said do you have your receipt. I said no well she said we cant help you without the receipT. I said you told me when I bought it you had it down to the day so why I still need the receipt anyway even though they had all of the information exactly when I had purchased it. Their stupid authorized service center was another joke took me four days to get an appointment. I ultimately found the receipt then they try to tell me it wasn't the Freon and all the other costs are out of warranty after one year. A $2500 machine that only has a one-year warranty give me a break. Customer service was horrible authorized personnel service horrible never again will I buy anything Samsung even their phones!!!!!!!!!!!

Nov 24, 2014
Samsung Junk
by: Pete

We purchased all new appliances 5 years 9 months ago. The Samsung 3 door RF267a refrigerator has leaked water into the refrigerator section and pooled up to 5/8 of a gallon of water from the ice maker for the last 2 years. Then 2 weeks ago it quit cooling. We called Samsung and they told us "oh so sorry" it is 8 months out of warranty. This was a 2000$ refrigerator. I cannot believe that this is happening. We replaced an 18 year old working refrigerator with this junk when we remodeled. I have a round top refrigerator that was made in 1956 in the garage sitting in an environment with temp swings from 0 deg to 100 deg over a wide range of humidity. This one will not quit. What kind of junk is being foisted on the us the consumers by this company. I will never buy another Samsung anything and strongly recommend you run away from this brand. Would an American Company please start manufacturing a quality refrigerator? We have already switched to Speed Queen for our laundry appliances.

Sep 19, 2014
Samsung complaint
by: Cathy Heise

Purchased Samsung Refrigerator Model #RF32FMQDBSR less than year ago. Ice maker broad replaced due to factory defect. Stopped cooling. Freon leaked out. Two types of freon used in this refrigerator. In cooling system, freon not even made here in us. Butane based, highly flammable, only old in Europe. Finally got refund from Samsung but , it was a fight. They would not give us back the tax. Had to buy another refrigerator. NOT SAMSUNG!!! Customer service was terrible.

Sep 04, 2014
Samsung support and appliances are horrible
by: Fridgeless Guy

Our 2 year old $1200 fridge stopped cooling our food. We lost $200-300 worth of food. Called support on a Monday, they cannot find a service center who can diagnose the problem until Friday. This is insane! A week without a fridge? Escalated to their Executive Support dept who were almost as useless as the front line support team. If you are reading this and thinking of buying a Samsung appliance, do yourself a favor and DONT DO IT. If you search on Samsung refrigerator and class action lawsuit you will see they have had the same problem with defrost/icing up for years now and have not fixed it.

Aug 19, 2014
by: jim

Mine is 8 months out of warrantee out of freon leak.. 2 grand for a refrig to last 5 years 8 months SAMSUNG SUCKS!!!!!

Jul 20, 2014
buy a samesung
by: Anonymous

I have had my Refrigerator for 5 years now with no problems. I love it.

Jun 29, 2011
Samsung Class Action Law Suit
by: Anonymous

There currently is a Samsung Refrigerator Class Action Lawsuit Complaint Filed Over The Alleged Frozen Coil Defect.

Click here to learn more about the Samsung Class Action Lawsuit

Aug 03, 2010
Probably The Best Choice
by: Jill

I had a Samsung and went the way of having someone fix it for me because it was still under warranty and thought that it would end up good as new but it took months to get the parts and to get it done. And I mean around 6 months.

Do you have any idea how hard it is to live without a refrigerator for 6 months?!?!?!

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