Kenmore Bottom Freezer (Model 596.75523400) Stopped Cooling
by Kelly Timpe
(Ava, MO )
I purchased my Kenmore stainless steel french door bottom freezer in 2004 for $1385.73. Click here for more on Sears Refrigerators
2 months ago the ice maker quit making ice. We got that fixed temporarily but now the refrigerator has stopped cooling and the repairman says it is most likely the compressor.
I contacted Sears to see what they would do about it. The first person I spoke with said it is my fault that I didn't purchase an extended warranty. I said for the price I paid it should last 20 years.
She said I should know I only had a one year warranty and there was nothing they could do. She was very rude. I then asked to speak with the complaint department and expressed my grief over my refrigerator.
I saved for years to buy this refrigerator and cannot afford to replace it. But the representative said there was nothing they could do and a compressor would run between $300-700.00.
Needless to say I have made my last purchase at Sears.
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