LG French Door Bottom Freezer Refrigerator Review Model LFX25960ST
by Susan
(Las Vegas, NV. USA)
I can't believe I'm already writing a refrigerator review on my LG bottom freezer refrigerator (model LFX25960ST)-- it is only 4 years old!
Last week frost build up in bottom freezer continued to give a FF code on door dispenser. I looked up the Authorized Warranty Service Dealers in the Las Vegas, NV. area and there was only one.
I called Buy/Rite Appliances Service Company and was told they could come out within 2 days which was great, and that the service call would be $99 however they advised me that they only accepted CASH. I thought that was unusual for a Authorized Service Company not to accept credit cards at the least.
When they came out the tech looked at the problem for 5 minutes and told me he was familiar with the problem and that LG's defrost fan was designed improperly and have since redesigned it. I told him to give me a call with the estimate.
They called 2 days later and advised me that it not only needed a Ice Maker FAN Motor(defective design) but a defrost sensor, a control board and Labor which would come to a total of $407.70 and the kicker is that this can be only paid in CASH. No checks or Credit Cards????????
I called LG and spoke to their upper management supervisor and advised them of my problems. They told me there was nothing they could do for me and that they would submit a complaint regarding their Authorized Warranty Service Co.
They advised me that I could contact another Authorized Warranty Dealer that was my option, however that would cost me another $100.00 to come out.
Needless to say I will never be buying any LG products again. I am advising all of my family and friends NOT to purchase LG.
In the end I am going to purchase a new refrigerator from Kitchen Aid as I refuse to pay over $600.00 in CASH for a repair on a product, which is 4 years old that I no longer have any faith in, or the manufacturer.
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