LG Appliances Suck!!

by Anthony

I have had the same problems as everybody else.


I bought over $13,000 in LG appliances -- all top of the line. Refrigerator, stove, dishwasher, washer, dryer, microwave.

My refrigerator has leaked water 4 different times, and has severely damaged my floor. I purchased an extended warranty on all of these appliances.

The refrigerator has leaked from, you name it, the faulty water lines, faulty icemaker, cracked water valve.

Now my Dishwasher is leaking around the bottom seal of the door.

This LG stuff is PURE CRAP!! I am getting ...a complete runaround on them fixing my floor, due to the damage. I wish there was a class action Law Suit I could join.

I am seriously debating calling an attorney myself. I am SERIOUS TO EVERYONE.

If you are in the market for new appliances. DON'T BUY LG Products!!! You will be sorry you did, Trust me and everyone else here and all over the internet.

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Aug 16, 2020
Compressor Failure NEW
by: Anonymous

Bought this 30cf behemoth in June of 2017. Compressor died in July of 2020. Replaced in August 2020 under warranty (after 2 weeks). Died again 2 days later. Not going to be happy if I have to wait another 2 weeks for another replacement.

Pathetic.

Aug 15, 2020
French door fridge NEW
by: Lou F.

We purchased a top of the line LG refrigerator in February 2016. All cooling was lost on the unit on Saturday night, July 25, 2020. Since water was on the floor we realized the first thing Sunday that the fridge was not operating. I checked your web site and found out that there were problems with the compressor, and I think the warranty on our model was extended to 10 years for the compressor. I tried calling you, and after 2 attempts they scheduled a warranty service call for the 29th. The serviceman replaced the compressor and left about 5:30PM. We had to throw away $300+ of spoiled foods in the fridge. Last night at 7:00PM on August 3rd, I closed the fridge and heard a pop, and now the unit was not working and all power seemed to be off on the unit. I checked circuit breakers and no other lights were affected. I tried calling your service number 800-243-0000 only to find out that you do not have 24 hour service. I then called the next day and reached your service center in India where I had trouble understanding the representative. I tried to explain that this was an emergency since we had restocked the fridge and would lose another $300+ of goods unless someone was sent out TODAY. I was getting nowhere with the rep so I asked for a supervisor. I was then put on hold for over 50 minutes, and no one ever came back to give me an update. Therefore, I called the number again from a different phone and received another rep in India whom I could understand a bit better. After about 20 minutes, I was able to receive another repair no. RNN200804083695. She said that someone else would call us with a date for someone to come and repair the fridge. It was only then that I hung up the first line since obviously they were not happy with me asking for a supervisor and had no plans of coming back to me. I received a call from a service person on August 4 and described that the fridge had no lights and that I did not think it was the compressor again but a control board. He confirmed that it was the computer board and he would order another one. He finally came 1 week later on August 11 to install the new board. After he did, there was smoke from on top of the unit and another board for the icemaker went up in smoke. Now he is ordering the 2 new boards and hopes the will be in by August 14th. The new boards arrived and were installed on August 14 only to burn up in minutes! This means we have been without a fridge for almost 4 weeks. At this point, I have lost all confidence in this LG product. This is a sad situation and I think the only reasonable thing to do is to replace this "lemon" with a new refrigerator. BTW, I called the "customer service number and stayed on hold for over 1 hour. Worse service I have ever experienced.


Jul 15, 2020
LG Appliances suck. LG Service is worse.
by: Lars

Two complete failures in less than two years.

Been waiting since May 28th.

Horrid customer experience!!

Sucky incompetent people.

Sucky pee poor customer service standards.

Deserve to be put out of business by the state, if not federal government.

Do without if versus buying their products!

I’m serious.


Jul 05, 2020
LG front load dishwasher sucks NEW
by: David

LG warranty is useless double talk. Control panel just failed for the second time. less than 3 ears old and more spent on repairs than on the unit when it was new. Never again, and by the way, Our 42 month old refrigerator (Also an LG)is falling apart. Door shelves are weak and seals are cheap. Well be replacing both this week.

Dec 31, 2019
Bought six LG appliances new 2018 NEW
by: Deborah

I bought pretty much top of he line LG appliances? My fridge has had a broken freezer drawer, and now the lining is cracked. Water leaks from the water spigot and leaves white powder all over. LG nor my extended warranty will fix it. My range has the oven knob break and the stove top is scratched from wiping with a dish cloth. The stove top replacement is on back order with no time frame for delivery. I just found a crack in the microwave over the stove vent portion. I am sick I spent over 7,000.00 dollars to replace all of my appliances in the kitchen and washroom. Any suggestions? The repair man told me to go after the store because they may have muscle I don’t have with LG. They are pretty appliances to look at but dint touch them they are very fragile, I cringe whenever a grandchildren opens the fridge door for fear it will break...

Dec 31, 2019
Bought six LG appliances new 2018
by: Deborah

I bought pretty much top of he line LG appliances? My fridge has had a broken freezer drawer, and now the lining is cracked. Water leaks from the water spigot and leaves white powder all over. LG nor my extended warranty will fix it. My range has the oven knob break and the stove top is scratched from wiping with a dish cloth. The stove top replacement is on back order with no time frame for delivery. I just found a crack in the microwave over the stove vent portion. I am sick I spent over 7,000.00 dollars to replace all of my appliances in the kitchen and washroom. Any suggestions? The repair man told me to go after the store because they may have muscle I don’t have with LG. They are pretty appliances to look at but dint touch them they are very fragile, I cringe whenever a grandchildren opens the fridge door for fear it will break...

Dec 04, 2019
LG Fridge and Dishwasher dead within 3 years NEW
by: Anonymous

Never again will I buy an LG appliance. Within weeks of the 3-year anniversary of buying it, the compressor on the fridge is dead. They will be fixing at no cost, but from what I've read, I'll need to be budgeting for a new fridge in the next year or so.

Two days after the fridge stopped working, the dishwasher has died. They've added it to the repair ticket, but unless it is the motor, I am out of luck on the warranty. (It's not the motor. It's the control panel.)

Now I'm waiting for the washing machine to fail.

Thank God for cyber Monday. Got a new GE dishwasher for a great price. Sure hope it lasts longer than LG.

Nov 09, 2019
Appliance Died After Only Three Months NEW
by: Anonymous

We have had the refrigerator for less than three months, and it completely quit. Lost all food. A joke.

Sep 25, 2019
LG is worthless!!! Do not Buy any LG appliances NEW
by: Jeff

LG basically sells disposable appliances! Yes that is right, disposable lol. We have an LG refrigerator that is not even all that old. The fridge became one big freezer so we called the LG tech. The tech came out and ordered a needed part. He then came back out to install but found it was the wrong part. When doing some research with LG the tech found the part is no longer available!?! The fridge cant be fixed. Long story short, if you need or want your appliances to last longer, or at least be repairable after 5-10 years, DO NOT BUY LG!!!!

Aug 27, 2019
Sad they won’t make an exception NEW
by: Anonymous

Have tried reaching out to LG on multiple occasions. Between our LG electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most expensive option Best Buy offered. Luckily warranty covered it but it was a giant pain. I had never had a dryer do that let alone one that was practically new. Washer broke out of warranty more times than I can count, LG refused to help. After spending more in repairs than the dryer was worth, I gave up and bought the cheapest Amana I could find and it’s been an amazing washer for years. Now after my ice machine breaking, and now the refrigerator no longer cooling I paid $95 just for the repair guy to tell me the compressor is broken and it will cost $1,100 to fix?????? I tried to ask for an out of warranty exception from LG given my loyalty but they refused! You think after spending over $10,000 in electronics and appliances they would appreciate me as a customer more. They offered to send a tech out to repair at 100% my cost or give me a 20% discount on another fridge!!!! Never again LG!!! I’m embarrassed by how much money I have spent with you and how many customers I’ve sent to you!

May 14, 2019
No one home at LG Service
by: Russ K

The online service request for products under warranty is a hoax and black hole. Spent 2k on LG front load washer and dryer 11 months ago. We use each about 3x per week. The dryer handle design and fabrication is defective causing the front window to crack. If we continue to use the dryer ie., pulll the handle in a normal way, eventually the handle will break off (after express warranty expires.)
LG has an online service request platform that promises a response ( telephone call) within 24 hours. We followed all instructions meticulously when we sent in our complaint, uploaded purchase invoice yada yada. It has been a week with no response. We relied on the warranty and service promise when the purchase was made. We can claim a lifetime warranty based on our timely claim & their breach but I’d rather have the drier we were induced to purchase. I know LG will drag feet for a month mistakingly thinking they will run out the one year warranty.
Has anyone else been denied coverage where service request was made in 11th or 12th month??

May 05, 2019
LG ..stay away NEW
by: Anonymous

Absolute garbage..we have LG fridge, dishwasher dryer microwave stove...we bought this home one year ago the owner told us that the appliances were only a few years old..these apliances have been nothing but trouble we had to call serviceman
4 times for different problems..too numerous to list..we are now having problems with the diswasher..customer service is as helpful as their
products..i will never buy an LG appliance ..please..stay away from the disaster that is LG..Lousy Gamble

Oct 13, 2018
LG appliances are absolutely JUNK !!!!!! NEW
by: Jeff Brown

Refrigerator compressor quit in less than a year. No parts available for months. It was repaired after months of waiting and the new compressor quit after 7 months. Costumer service is terrible after an hour on hold. Rude call center half wits. Warped hardwood floors after leaks. If you buy LG you will regret it.

Aug 02, 2018
Never again LG! NEW
by: Anonymous

LG TV, Phone and Washer all died after a few years of light to regular usage.

Three strikes you are out LG!

Mar 06, 2018
Do not purchase anything LG NEW
by: LG is the worst!

Please do not purchase any LG appliances!!! We moved into a new construction property two years ago and bought a new stove, dishwasher. We brought our fridge, washer, and dryer (all only a few years old). I threw the fridge out after weeks of going back and forth with Warrentech and LG. The dryer is not repairable the mailed us a check. My dishwasher is piece of crap! My double oven is now having issues! The customer service is horrible!

Feb 11, 2018
I WILL NEVER BUY LG EVER NEW
by: Anonymous

I purchased a LG package Refrigerator, Gas Stove, over the stove microwave, dishwasher. After 4 years my Refrigerator died. A year later the Dishwasher, and the microwave and a few months ago the oven in my stove. I had to replace the refrigerator in 2013, and today I notice my refrigerator went out AGAIN. I called the warranty place and the earliest they can be out is Tuesday February 13, 2018. Now I had to throw out all my food. I have children and had went shopping and do not have the money to get more food nor eat out. But to have gone through 2 refrigerators in 9 years is crazy. As a single mother who lives check by check, this is not right. My Stove stopped working and I cannot afford a house full of new appliance. The top part still works but the oven don't. Hopefully LG will reach out to me about this situation.
260-409-0972

Nov 13, 2017
My two year old refrigerator has died NEW
by: Anonymous

So how do we do a class action lawsuit. Pay $1,000 for a refrigerator and $400 to get it fixed in two years. Horrible.

Someone should sue them or do something and sadly consumer reports must be paid by them because they have good reviews.

Jun 26, 2017
expensive fridge
by: sarina

Purchased the top of the line LG fridge and within 4 years it broke down.

We called service, it took one week to attend because the service man was "so busy" and deemed our fridge repairable.

He filed a notice to LG Canada and we have waited 3 weeks. I called everyday, the Service representative informed me that it was approved however it take 7-10 business days before it get formal approval.

No one informed us of the 7-10 days formal approval process. I asked if there was an expedited approval process seeing that I am 83 and my wife is 78 and we have been without a fridge for more than 4 weeks.

LG service representative told me she would call me back with an answer and I AM STILL WAITING FOR THE CALL BACK.

All I can say is LG- FRENCH DOOR REFRIGERATORS SUCKS

Apr 10, 2017
LG products suck
by: Kim

MY LG front load washer lasted less than 2 years.

Bought and LG tv and within 5 mths the HDMI ports stopped working. LG products suck.

Feb 24, 2017
Don't by LG
by: Anonymous

My LG dryer, Fridge, and microwave failed within 3 months of each other. Do not buy LG.

Sep 19, 2012
Terrible Unit
by: Anonymous

I bought a 3 door model from Sears. The ice dispenser has gone out and the left side is so cold to the touch it is clear it is missing insulation. Sometimes it will freeze food in the fridge for no apparent reason - we've not changed any settings.

Even though it's not that old (> 3 years), I am considering replacing it.

I certainly tell everyone I know to steer clear of these. It's not worth the cost of a lawsuit, so I hope all the negative reviews I've placed help to keep this crap from spreading.

Very poor reflection on Sears

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