I HATE My Whirlpool Side-by-Side Refrigerator (model #ED5LVAXWS02)

by Tom
(Dallas, TX)

I've owned this Whirlpool side-by-side refrigerator for just over one year and I have grown to HATE it.

I am on my third service call related to the ice maker. The through the door unit freezes up and will not dispense ice.

As the A&E service men told me "the design of this unit is faulty. It leaks air back into the freezer which causes the problem." The first service call replaced a known bad part - a plastic piece that broke. The metal version supposedly has more spring pressure designed to keep the ice chute closed. It doesn't work as I can see frost forming inside the door. The dispensing unit freezes up to the point it will not work AND cannot be removed.

The only option is to open the freezer and break out a hair dryer and towels. After manually defrosting and drying, you can expect the problem to return within 30-45 days.

The internet consumer postings have numerous mentions of this problem. I would NOT recommend anyone else buy this Whirlpool appliance or any other.

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Comments for I HATE My Whirlpool Side-by-Side Refrigerator (model #ED5LVAXWS02)

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Apr 14, 2021
Don't buy Whirlpool NEW
by: Jean

My Whirlpool refrigerator/freezer is less than 3 months old. Cannot get a repairman under their warranty agreement as they seem to not have a repairman that will come outside the city. I live on 640 acre farm and had scheduled a repairman to come see why icemaker was making cycling noise but no ice. The day the repairman was to be at my home, he called and said he does not make calls outside city. What a bunch of crap. Said he can do 2 to 3 calls in the time it takes to come to my farm. Well we know it is all about the all mighty dollar. Will never buy another Whirlpool appliance. Any appliance I buy I will make sure I can get service on it.

Apr 09, 2013
the same problem as the thousand others have
by: Anonymous


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