Kenmore Bottom Freezer (model #596.65269) Is Actually an Amana Made by Whirlpool?!?!

by Dorothy J.
(Houston, TX USA)

We purchased our Kenmore bottom freezer refrigerator(model #596.65269)just over 1.5 years ago and the refrigerator and freezer quit cooling this week.

The service man indicated that the refrigerator was probably an Amana manufactured for Kenmore in Whirlpool's Mexico factory. Whirlpool owns Amana.

Today, the Sears service man quoted $625.00 to replace the compressor along with related work.

The unit is only 20 months old and out of warranty. We contacted the Kenmore/Sears customer service representative by phone. Noting the refrigerator's age, we asked Sears to consider sharing in the cost of the repair.

Their response was "NO."

We concluded that the $625 repair cost was too much due to the unit's poor durability.

The limited 30 and 60 day warranty offered by Sears on the repair parts/labor and Sears' disinterest in "standing behind" their product didn't help either.

In addition to all this; Sears collected $69 from us, their service call fee.

No, we do not recommend this refrigerator. Nor, will we purchase another Kenmore, Whirlpool or Amana as its replacement.