Samsung Refrigerator Reviews: Door Handle Problems!!! (model RGS257)
In all of the Samsung refrigerator reviews I've read no one really explained how bad the door handle problems are!!Click here for more Samsung Refrigerator Reviews
We bought our Samsung refrigerator model RGS257 from Lowes.
Once the installers left in quite a hurry, I opened the doors and both handles fell off!!
After calling Samsung, I learned that this was a known defect, and was promised new handles in "5-10 working days". Three weeks later, I called and was informed that I would have to talk to the "executive" customer support, and that they would call back within 24 hours. Didn't happen.
I called again and was informed that this would have to go to the parts department. I was also told that once the part was shipped, I would get it in "7 to 14 days".
BTW: The "executive" customer support appears to be the same as the (essentially useless) regular support. Apparently there is also no option to speak to a supervisor because there are no supervisors.
I have contacted Lowes and they readily agreed to switch out the unit in a day or two.
This is certainly the last time I'll buy from Samsung, but I'm quite happy with the way Lowes has stepped up.