Don't Even Think About Buying a Samsung Refrigerator!!!!

Don't even THINK about buying a Samsung refrigerator! My fridge is only 7 mos old, the freezer broke last week!

A service person came out & diagnosed it as a "sealed system failure" (freon leak).

I called Samsung Customer Service (which is a JOKE) for a replacement. They are very nice & polite, but do NOTHING, not even call you back in an hour as THEY promise.

Oh, and their Executive Customer Relations person who emailed me last week doesn't even have their own title spelled correctly on their email signature, they have it as "Excecutive"! Shows what quality Samsung has all around.

I bought a NEW fridge and don't see why I should be given a repaired refurbished one at only 7 mos!!!!

To repair it they will need to:


  • Cut into the line with a blowtorch
  • Attempt to find the leak
  • Recharge the system
  • Put a valve in
  • Replace the filter dryer


It that wasn't enough, they might have to possibly replace the compressor as well!

WOULD YOU WANT THIS DONE ON YOUR 7 MONTH OLD REFRIGERATOR?!?! I DON'T !!!!

Yeah, it's still under warranty but to cut it apart to pieces and leave me with a fridge that's been torn apart and put back together.

Everyone, RUN AWAY from Samsung, there is no Quality or Support!

(**The fridge model I owned was Samsung French Door Refrigerator RF267AERS w/ indoor ice maker)

Comments for Don't Even Think About Buying a Samsung Refrigerator!!!!

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Nov 30, 2016
Samsung 3000$ 4 door refrigerator NEW
by: Constantine

Wife loved the way it looks so we bought it, worst purchase ever. Sealed system broke after 2 years, a week into talking to Samsung support (just people who are trained to get rid of you) and we still don't have a fridge in the house, they are searching for someone to fix the sealed system in our area.
THE WORST BRAND EVER. STICK TO AMERICAN OR EU BRANDS.

Sep 08, 2016
Worst fridge ever I agree don't buy NEW
by: Meredith

Same problems less then 2. Years old ice makers terrible and fridgerator doesn't work bought warranty threw Home Depot and there trying to not replace repair people said its un fix able

Sep 06, 2016
Re: Samsung fridge NEW
by: Anonymous

Yes I agree do not buy Samsung fridges nothing but garbage my completely broke down just like your, cost me more then $1000 to fix,unfortunately mine has no warranty

Aug 04, 2016
Samsung RF32fmqdbsr sucks NEW
by: Anonymous

On August 25,2014 Purchased rf32fmqdbsr on advice of consumer reports as their top pick and in personal recommendation from my father in law whom bought his a year earlier. His broke June of 2015 (same exact problem as I have, sealed refrigerant problem.) Today is August 4, 2016 and the second Samsung repairman is here as I write this, changing out the line dryer and recharging the refrigerant in my fridge. He arrived at 7pm and informed me that the report should take 2-3 hours. It is currently 8:16pm as I write this and he is still cutting and soldering pieces on my fridge. We have been without a working fridge for two weeks now and he informs me that I need to wait an entire day after the repair to see if the fridge will indeed cool below 50 degrees. Please buy more Samsung products so I don't feel so alone as the only fool to think I was buying quality when in reality I was just buying junk. Samsung just do the right thing....

Aug 04, 2016
Samsung RF32fmqdbsr sucks NEW
by: Anonymous

On August 25,2014 Purchased rf32fmqdbsr on advice of consumer reports as their top pick and in personal recommendation from my father in law whom bought his year earlier. His broke June of 2015 (same exact problem as I have, sealed refrigerant problem.) Today is August 4, 2016 and the second Samsung repairman is here as I write this, changing out the line dryer and recharging the refrigerant in my fridge. He arrived at 7pm and informed me that the report should take 2-3 hours. It is currently 8:16pm as I write this and he is still cutting and soldering pets on my fridge. We have been without a working fridge for two weeks now and he informs me that I need to wait an entire day after the repair to see if the fridge will indeed cool below 50 degrees. Please buy more Samsung products so I don't feel so alone as the only fool to think I was buying quality when in reality I was just buying junk. Samsung just do the right thing....

Jul 26, 2016
Samsung refrigerator rf32fmqdbsr recall NEW
by: Anonymous

Hi everyone, I bought my refrigerator in November of 2014. It just stopped cooling so I called Home Depot warranty and they scheduled a tech to come fix it this week. They just called me and said the tech is still coming be I will be getting a full reimbursement from Samsung because the refrigerator can NOT be fixed safely. They said it may burst if the sealed system is opened up. Call Samsung or your extended warranty to get your money back. Hope this helps! Good luck!

Jul 26, 2016
Samsung refrigerator rf32fmqdbsr recalled NEW
by: Anonymous

Hi everyone, my refrigerator stopped cooling and I called Home Depot warranty and they scheduled a tech to came out. They just called me to say that the tech is still coming out but I am getting a reimbursement from Samsung because the refrigerator can not be fixed safely. It may burst if the tech opens it. I bought this in November 2014. Everyone call Samsung or your extended warranty at ask about this recall.
Good luck

Jul 10, 2016
Samsung JUNK NEW
by: Vince Moreau

Our French door Samsung frig was not yet two years old. We had many problems from day one. This was the noisiest frig I have ever had, the compressors were noisy and the ice maker could be heard anywhere in our home. The ice maker froze up about once a week and water collected under the deli storage area. The water dispenser leaked water all the time. I would never purchase any Samsung appliances again.

Mar 31, 2016
Update from Aug. 14, 2015 NEW
by: Anonymous

Seven months into our own "fix" of our Samsung by replacing the refrigerant with another type, the fridge is still cooling like a new one. Can't believe that Samsung didn't try this!

Mar 31, 2016
Issues Samsung Model RF32FMQDBSR NEW
by: Donohue

We purchased a Samsung RF32FMQDBSR Refrigerator from Conn's June 2014. Less than 2 years old and paid $2,799.00 for the unit. In the last 6 months have had issues with ice maker freezing up, Water valve just trickling out water of the dispenser and now is seems the compressor is having issues will not get any cooler than 53 degrees. Called Samsung and just referred me to authorized service dealer to take care of this. Is this a recalled unit or what need help.

Jan 21, 2016
a fix for refrigerant leak any brand fridge
by: J Rasmussen

Our piece of junk 2 year old Whirlpool French door model WRF989SDAH00 stopped cooling. Did not purchased an extended warranty. Wish we had. Whirlpool did replace the evaporator and dryer as that was under a 5 year warranty. Two days later it stopped cooling.Called repairman, coolant was added and again in two days it stopped cooling.The AE qualified repairman could not get to the leak/leaks, after conferring with Whirlpool, the refrigerator was deemed not"repairable". Whirlpool offered no resolution ,just throw it away. I discovered a wonderful product while researching the problem.
A/c Leak Freeze was made especially for refrigeration systems.I bought it on Amazon. Called the AE repairman had him recharge the system and add a partial amount of the Leak Freeze. The refrigerator has been working great for 6 days now. Even runs cooler and quieter now.
We contacted Leak Freeze support for more detail instructions and they were extremely helpful answering each of the emails I sent within a couple of hours. Only partial amount of Leak Freeze was used. If you use to much you can create a problem. So email Leak Freeze support for advice on the amount to use. I wasn't sure if Leak Freeze would work, but figured what did we have to lose. And it worked fantastically.
It appears the new models of French door refrigerators have problems, even though I hate extended warranties, I suggest buying one!

Dec 24, 2015
Grammar
by: Anonymous

You can't blast someone for spelling or grammar and then have your own post poorly written.

Aug 14, 2015
We fixed it ourselves!
by: Anonymous

I too have a Samsung RF32FMQDBSR Fridge. It stopped cooling in the top on July l, less than two years after I bought it. Long story short, after two repairmen looked at it and it being down for an entire month, they decided it was "unfixable" and refunded my money. This was thru Home Depot-one repairman was theirs, the other was certified by Samsung. I happen to have a relative who has been reparing appliances for more than 40 years. He made a trip from another state to check it out, as he said he could not believe they couldn't find the problem. First of all, the coils were clogged with cat hair. ( I had been cleaning the back of the fridge, but I didn't realize the coils were not easily found.) After testing it, he found a very minute leak in the system. Although the fridge calls for R600, he recharged it with R134A. That was two weeks ago, and the fridge is working like new. There doesnt' seem to be a problem with mixing the two refrigerants. He said I may need to have it recharged if it ever starts warming up again, but that it could take a couple of years for that to happen. Since the fridge was going to be disposed of anyway, it was worth a try. So far, it's been great. Doubt that Samsung would recommend this fix, but since R600 is not available in the US, this was the only alternative to try. I wouldn't recommend that anyone run out and buy one of these fridges, as he also has heard that Samsung has started recalling them for some reason.

Jul 06, 2015
Don't buy Samsucks anything!!!!
by: Anonymous

Five years ago I bought a Samsung RGS 257 a and at the five-year mark a completely stopped freezing and cooling. Samsung is not even open on the weekend so I had to wait till Monday and then they informed me that my unit was four years old and 11 months old. I said great because the sealed section is under warranty for five years and she said do you have your receipt. I said no well she said we cant help you without the receipT. I said you told me when I bought it you had it down to the day so why I still need the receipt anyway even though they had all of the information exactly when I had purchased it. Their stupid authorized service center was another joke took me four days to get an appointment. I ultimately found the receipt then they try to tell me it wasn't the Freon and all the other costs are out of warranty after one year. A $2500 machine that only has a one-year warranty give me a break. Customer service was horrible authorized personnel service horrible never again will I buy anything Samsung even their phones!!!!!!!!!!!

Nov 24, 2014
Samsung Junk
by: Pete

We purchased all new appliances 5 years 9 months ago. The Samsung 3 door RF267a refrigerator has leaked water into the refrigerator section and pooled up to 5/8 of a gallon of water from the ice maker for the last 2 years. Then 2 weeks ago it quit cooling. We called Samsung and they told us "oh so sorry" it is 8 months out of warranty. This was a 2000$ refrigerator. I cannot believe that this is happening. We replaced an 18 year old working refrigerator with this junk when we remodeled. I have a round top refrigerator that was made in 1956 in the garage sitting in an environment with temp swings from 0 deg to 100 deg over a wide range of humidity. This one will not quit. What kind of junk is being foisted on the us the consumers by this company. I will never buy another Samsung anything and strongly recommend you run away from this brand. Would an American Company please start manufacturing a quality refrigerator? We have already switched to Speed Queen for our laundry appliances.

Sep 19, 2014
Samsung complaint
by: Cathy Heise

Purchased Samsung Refrigerator Model #RF32FMQDBSR less than year ago. Ice maker broad replaced due to factory defect. Stopped cooling. Freon leaked out. Two types of freon used in this refrigerator. In cooling system, freon not even made here in us. Butane based, highly flammable, only old in Europe. Finally got refund from Samsung but , it was a fight. They would not give us back the tax. Had to buy another refrigerator. NOT SAMSUNG!!! Customer service was terrible.

Sep 04, 2014
Samsung support and appliances are horrible
by: Fridgeless Guy

Our 2 year old $1200 fridge stopped cooling our food. We lost $200-300 worth of food. Called support on a Monday, they cannot find a service center who can diagnose the problem until Friday. This is insane! A week without a fridge? Escalated to their Executive Support dept who were almost as useless as the front line support team. If you are reading this and thinking of buying a Samsung appliance, do yourself a favor and DONT DO IT. If you search on Samsung refrigerator and class action lawsuit you will see they have had the same problem with defrost/icing up for years now and have not fixed it.

Aug 19, 2014
SAMSUNG SUCKS!!!!
by: jim

Mine is 8 months out of warrantee out of freon leak.. 2 grand for a refrig to last 5 years 8 months SAMSUNG SUCKS!!!!!

Jul 20, 2014
buy a samesung
by: Anonymous

I have had my Refrigerator for 5 years now with no problems. I love it.

Jun 29, 2011
Samsung Class Action Law Suit
by: Anonymous

There currently is a Samsung Refrigerator Class Action Lawsuit Complaint Filed Over The Alleged Frozen Coil Defect.

Click here to learn more about the Samsung Class Action Lawsuit



Aug 03, 2010
Probably The Best Choice
by: Jill

I had a Samsung and went the way of having someone fix it for me because it was still under warranty and thought that it would end up good as new but it took months to get the parts and to get it done. And I mean around 6 months.

Do you have any idea how hard it is to live without a refrigerator for 6 months?!?!?!

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