Coils Freeze Up in Our Samsung Refrigerator - Model RS263BBWP Side by Side w/ Dual Cooling

by JR

There is definitely a design flaw in Samsung refrigerators that cause the coils to freeze up.

The last time this happened the Samsung repairman did not know how to fix this problem and admitted he didn't know much about the Samsung brand. How reassuring!

He just poured warm water over the coils to defrost them!

I believe this situation is no different from an automobile recall but of course Samsung would never admit there is a widespread problem with their coils freezing. The coil just froze again so I am forced to get out the ice chests and wait for a week or so until the next serviceman appears.

They make pretty good TV's - why can't they make a decent refrigerator?!?!

Comments for Coils Freeze Up in Our Samsung Refrigerator - Model RS263BBWP Side by Side w/ Dual Cooling

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Apr 14, 2019
Samsung refrigerator NEW
by: Anonymous

I have model RF24FSEDBSR/AA. Have had it for 18 months and it is freezing up. I don't understand why Home Depot is still selling these as It seems there is a definite problem with them will never buy Samsung appliances again and will certainly tell everyone I know to avoid them.

Dec 21, 2018
Design flaw NEW
by: Anonymous

Bought a Samsung fridge and started having issues with the coils freezing up and the fan unable to circulate cool air which requires every 3 months unplugging the fridge for the day to defrost the build up. Contacted Samsung and they do not care.
Fridge was 3 years old and we had to purchase a new one.
We did have Samsung Service but nothing was done to fix the issue as it’s a design flaw. Don’t buy Samsung they do not back their product.

Dec 03, 2018
Stop your coil from freezing NEW
by: jimmy

Hi to all you Samsung refrigerator owners. For the past year or two my coil has been freezing up about every 2 to 3 weeks. I have found that the heater is working and sending water down under my crisper. Now after this melting of the coil water builds up at the bottom of the coil and then freezes because the little metal piece is not long enough to keep the drain hole open. What i did is loosen the heater coil and pull it all the way down to the bottom of the metal cover at the bottom. The coil is touching the metal cover at the bottom and the little metal piece is now deep in the drain hole. I have not had any water under the crisper for 3 weeks now and no fan noise. Also not sure this made a difference but i took the white sensor an attached it to the pipe to the left of the original position. Good luck Samsung frig owners. Jimmy




Dec 03, 2018
Stop your coil from freezing NEW
by: Anonymous

Hi to all you Samsung refrigerator owners. For the past year or two my coil has been freezing up about every 2 to 3 weeks. I have found that the heater is working and sending water down under my crisper. Now after this melting of the coil water builds up at the bottom of the coil and then freezes because the little metal piece is not long enough to keep the drain hole open. What i did is loosen the heater coil and pull it all the way down to the bottom of the metal cover at the bottom. The coil is touching the metal cover at the bottom and the little metal piece is now deep in the drain hole. I have not had any water under the crisper for 3 weeks now and no fan noise. Also not sure this made a difference but i took the white sensor an attached it to the pipe to the left of the original position. Good luck Samsung frig owners. Jimmy




Nov 09, 2018
My "freeze up" happened twice within one year NEW
by: Josie Raimondi

I am a property manager. This happened in November 2017 and is now happening in November 2018. I had to call about 7 appliance repair places to find one who would come out and give me an opinion. Two of them, when asked, said they would never buy Samsung and suggested a Whirlpool refrigerator. The man who fixed it the first time (in 2017) said he no longer will work on Samsung appliances because they are so faulty. Scares me...I have a Samsung in my own home, but if it starts giving me problems, I'm going to replace it with a Whirlpool ASAP.

Apr 19, 2017
Same Samsung Refrigerator Problem
by: Steve P

I have the RS25H5111SR side by side dual cooling. Mine started freezing up after 18 months, I thawed it and it is freezing up again, ie going warm.

Our milk has spoiled 3 times as well as other food. The even worse part is that I called Samsung, they gave me a service ticket and then emailed me that they cancelled it. This happened twice.

The compressor is still under warranty, but I guess they won't service there equipment if only part is under warranty.

LESS than 1 STAR for Samsung frig.

Dec 22, 2014
rf 197acpn
by: Anonymous

the RF197 acpn model does not defrost. Have to manually defrost every 4 weeks or so.

Samsung has told me it is out of warranty so they won't repair it without a fee.

Also, my Samsung range oven model fx 510 bgs had a failed oven safety valve and flooded my home with gas.

Luckily I did not blow up, and I MEAN LUCKILY.
Its amazing what advertising can sell.

As for me I am done with Samsung

Oct 10, 2014
Samsung RF197ACPN frozen coil in fridge
by: Peter

This model Samsung has the same problem, the refrigerator coils freez and then water enter the fridge at the back below the coil. I would recommend never buying a Samsung refrigerator.

Jul 01, 2011
No Refund For Me...
by: Anonymous

You can't get a refund unless it's within the 1yr warranty and my refrigerator was 15 months old.

Jul 01, 2011
Get a refund ---
by: Anonymous

If you have had issues with this refrigerator with the coils freezing in the refrigerator side I urge you to stay on top of it with Samsung Corp office.

I jumped through all the hoops - had one of their recommended service companies come & try to fix. They reported back that the fridge was not able to be repaired.

I have been issued a voucher back to Best Buy for the original purchase amount to buy another refrigerator.

It is worth going exactly by their recommended steps. I will buy another Samsung because I feel they have taken care of me.

Click here for more on Samsung Refrigerators

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Jan 04, 2011
Samsung Class Action Lawsuit
by: Justin M.

There is a Class Action lawsuit forming against Samsung for the 'coil freezing' issue. Just google Samsung Refrigerator Class Action Lawsuit and contact one of the attorneys listed.

I had the 2530 model and it started freezing over after 1 year. Samsung is doing nothing about this. In fact, they are still selling models with the same design flaw, so I expect thousands of buyers have this problem, probably a lot more!

Samsung will be forced to recognize their design flaw.

Click here to learn more about the Samsung Refrigerator Class Action Lawsuit

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