Samsung Side/Side Refrigerator Reviews (model #RS2630SH)

by Linda
(Puyallup, WA)

OF ALL OF THE NEGATIVE SAMSUNG REFRIGERATOR REVIEWS I'VE READ, ALL I CAN SAY IS CALLING SAMSUNG A PIECE OF JUNK IS INSULTING THE JUNK YARD!!!! I would not purchase a pack of batteries made by Samsung.

I purchased my Samsung Side/Side refrigerator freezer from Best Buy. 3 years and 3 months later the refrigerator AND freezer went completely out.

I called Samsung for the name of an authorized service tech. First thing I was told was my warranty was up. HOWEVER, I reminded them that the sealed system was STILL under warranty.

I was given the name of a service company to contact. I called them and they told me they didn't work on sealed systems so the $100 service call would be at my expense if it turned out to be the sealed system, I would still have to call Samsung back to get someone else to fix it.

So I called Samsung and told them what they said. They replied that they would have someone contact me within two days. ELEVEN days later I got a call from a company that sets up appointments only.

Again I am told my warranty is up and they asked for my credit card number. They wanted $125 just to set up an appointment with someone. I asked them who they were sending. They didn't know yet was their answer.

I refused to pay the $125 so then I called Samsung back AGAIN. They gave me another name of a company to call. I called and got an answering machine. I left a message but heard nothing back. I called again the next day....nothing.

I called Samsung again and asked for a supervisor and got a promise that one would call before the end of the day. Again no call.

We are now going to have to purchase another refrigerator. This time we will get an extended warranty and YOU CAN BET IT WON'T BE A SAMSUNG.......