We've Had Nothing But Problems With Our Whirlpool French Door Bottom Freezer (model #GI7FVCXWY02)!!

by Mike
(Wellington, Fl, USA)

We've had nothing but problems with our Whirlpool French door bottom freezer refrigerator (model #GI7FVCXWY02)!!

We've only had it for 10 weeks and we already have a list of complaints:


  1. It was 2-3 inches taller than the side-side model that we replaced. This required us to raise the wall cabinet above the fridge. It has a box containing control mechanisms on top of the fridge.

  2. The in-door ice bin, is a neat idea but was poorly implemented. It doesn't keep the ice cold enough and the ice freezes together in a solid block making taking ice directly from the bin impossible

  3. The whole cube dispenser often just makes noise and no ice (probably because it's all frozen together -- see above).

  4. Crushed ice works OK but it is very noisy.

  5. When we open the ice bin, the sprocket of the arm that 'stirs' the ice often doesn't self-align with the mating motor sprocket requiring difficult steps to get the ice bin reinstalled.

  6. Frozen food gets buried in the bottom freezer and requires digging through everything to find what you are looking for while bending over.


We definitely can't recommend this model it has really been a huge let down.

We also want to caution those that have side-side models and are considering replacing with bottom freezer models.

Click here for more on Whirlpool Refrigerators

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Comments for We've Had Nothing But Problems With Our Whirlpool French Door Bottom Freezer (model #GI7FVCXWY02)!!

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Feb 26, 2015
Please help solve problem
by: Q. R. HerrinAnonymous

Our three yr. old french door ref/freezer has frosted over. Another time it happened I had over stocked it and after correcting this it "dried out in a few hrs and was OK. But this time it is not returning to normal
When I checked the temp. in freezer, it came back at 0 degree F. and also stated, C1. ?? What does that mean? Please help!!!
Model # GIBSARXXF01
SN # 12309678

Aug 20, 2014
whirlpool never again
by: Anonymous

our french door bottom freezer was purchased 5-4-2014 local appliance store. july 20 2014 stoped making ice,the local dealer cant help we the consumer has to contact whirlpool we did the service tech called he had me trouble shoot via phone he diagonist ,ordered part.two weeks later he shows to replace part,while replacing he brakes another part about 2 weeks later i tried to contact him 2 days leaving message 3 day i contact whirlpool they made contact his order had been back ordered wp sent parts directly to my residence after recieving tech returns, parts were wrong parts.i contacted wp they suggested anoher repair man,next repairman scheduled for aug 27th.which will be 1 mth 3 days from 1st contact wit wp.I dont feel like wp is standing behind there product,they are letting un-gulified service tech represent there company,your local appliance dealers hands are tied via wp policies,customer is at wp/service tech mercy.

Jul 27, 2013
whrilpool problem
by: Anonymous

I HAVE A FRENCH DOOR WHRILPOOL AND I REPLACED THE WATER FILTER AND IT WANT MAKE ANY ICE

Jul 15, 2013
freezer quit
by: Anonymous

Mine is less than a year old and right now sitting empty. Repairman here last week and parts special ordered. More than one problem. Waited 2 years to buy as nothing wrong with the old one just wanted water and ice maker. For $2,000 hard to swallow

Oct 31, 2012
Power goes off....won't come back without unplugging
by: CSmith

Our Whirlpool French Door Bottom Freezer is a problem. Everytime the power goes off the motor on the fridge won't come back on until you pull it out and unplug it and then plug it in again. This is a big refrigerator. The lights come back on and we assume the it is working and by that time the ice cream is melted and the food is too warm. Does anyone know how to correct problem?

Oct 31, 2012
Power goes off....won't come back without unplugging
by: CSmith

Our Whirlpool French Door Bottom Freezer is a problem. Everytime the power goes off the motor on the fridge won't come back on until you pull it out and unplug it and then plug it in again. This is a big refrigerator. The lights come back on and we assume the it is working and by that time the ice cream is melted and the food is too warm. Does anyone know how to correct problem?

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