LG Bottom Freezer Refrigerator Reviews (Model LFC25760ST)
by Kevin G.
We bought our LG bottom freezer refrigerator from Home Depot in October 2006 and we bought the extended warranty that is in effect until March 2012. Click her for more LG Refrigerator Reviews
This past week the control unit with the light bulbs and digital read out overheated, melted down and almost caused a fire.
We notified the warranty company. They sent a service man out and he informed us that the damage was extensive and the fridge should be replaced.
We spoke with the warranty company, (GE), and they informed us that there is a known problem with this fridge and that it has been recalled. We never received notification of a recall.
They also claim that since it has been recalled, it's not their issue it's LG's. I am still searching to see if it has been recalled.
LG was absolutely no help at all so far. They were demanding and accused us of putting the wrong light bulbs in the fridge. (The bulbs are still the factory bulbs). They have been extremely rude and to date, will not accept responsibility for this issue.
I have not been able to find a record of the recall so far and LG will not comment on it.
I have been to Home Depot for support and so far they have not been able to assist.
We will continue the fight, but it has been very frustrating. What happened to customer service?
I will never buy any other LG appliance again and it's unlikely I will every buy an appliance from Home Depot again!