Whirlpool SideKick Freezerless Refrigerator - EL87TRRRV05
by Jeff C.
For the last week my Whirlpool SideKick freezerless refrigerator (model #EL87TRRRV05) has not been cooling at all. Click here for more on Whirlpool Refrigerators
I called the local Whirlpool service center and they said that to start diagnosing the problem, it would cost $120.00 for adding a coolant with flourescent dye that they could come back and check for leaks in one week or more. Not to fix, only to START diagnosing.
I thought to call Whirlpool direct while the tech waited to just quickly see if there have been ongoing problems or a recall with this same model. I was reassured that there were no problems with the model, no recalls, and no complaints from any customers. I went ahead with the diagnosing repair.
After I paid for the repair and the tech left, I thought to search for "model el87trrrv05". Low and behold the very first search is the complaint by Ellen J. in Schohrie, NY. That she has the exact problem; coolant loss within about two years. it's been exactly 2 years and one month for my model.
I am calling the company as I write this. I am told that less than 10% of their products have any type of problem. I told them that it's only the ones that are recorded or ever put in the computer.
I'm on hold but my next question for them is that if my model has had more problems than 10%, would they do something. I don't think they will give me the number of problem cases because they only give their people that I've I called zero information on their computer screen.
We all know how companies and department heads work to make the company or department better than it is. I plan to push my complaint to every manager possible. I am a manager of 25 years.
They should have better information for customers that put trust in their company. I'm not saying that Whirlpool is a bad company. I am just saying that if Whirlpool and all companies similar don't fix problems and issues like this quality control problem especially when they relate to the customers they work to serve, Whirlpool, this could be the beginning of your down fall.
Click here for more on Freezerless Refrigerators