We Regret Buying a GE Profile Artica Side by Side Refrigerator

by Kenyon D.
(San Antonio,TX)

I bought my GE Profile Artica built in side by side refrigerator (model #PSH23PGTAWV) at a scratch and dent store. While I have bought other appliances at the same store and been satisfied, this time I wasn't so lucky.

This refrigerator started leaking water into the produce drawer since the minute I plugged it in 2 years ago.

When the repair tech came, he said that I needed to buy an Ice Ball Kit--because the main drain line was freezing.

I thought at the time that this should be a recall item, but could not find a recall list at GE's website.

I chose not to follow the repairman's advice as it was a very expensive repair.

Then, I had a power outage and the refrigerator did not come back on when the power did. The ice melted and ran out onto our hardwood floors and ruined them.

The repair guy came, unplugged the fridge and plugged it back in and said everything was fine. The next power outage caused the same thing.

The 3rd repairman told me that none of the motherboards were functioning and that I needed approx $1100 in repairs and that he wouldn't repair it.

What an expensive mistake?!?! I do not recommend buying this refrigerator and will never buy another GE appliance.

(I think I'm going to replace my GE with a Samsung refrigerator because they seem to have such a great track record.)

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Comments for We Regret Buying a GE Profile Artica Side by Side Refrigerator

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Nov 25, 2013
by: Anonymous

See the comment above this one.. Samsung will never attempt to try to resolve an issue for a customer. Buy American people!

Sep 01, 2010
We Want to Help With Your Profile Artica Refrigerator
by: Wendy@ge

Hi, This is Wendy from GE. I am so sorry about your experience with your refrigerator.

Please email us at eresponse@ge.com with all the details and we will be glad to help.

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