Samsung RM255 LASH 4 Door Refrigerator

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Samsung RM255 LASH 4 Door Refrigerator

by Nik D.
(Narragansett, RI, USA)

Refrigerator Review of Product: Samsung 4-door refrigerator (model RM 255 LASH)

We moved into a new upscale home in 2006 and the general recommendation from friends was: "You have moved into a luxury home, make sure you buy high-end appliances". Samsung came highly recommended.

We bought Samsung front-loading washer and dryer, and this fancy 4-door fridge, with impressive brushed platinum finish, and sophisticated electronic control panel.

Well...in less than 5 years, most of the 4 compartments in this fridge have:

Stopped the cooling or freezing function
Have only partial and degraded functioning
Samsung no longer makes the water filter
The ice-maker stopped working

We emailed and phoned Samsung service center, and they were no help. Eventually, the Samsung service center handed us off to a local service center that told us: "Well, we have started working with Samsung refrigerators only a month ago..."

The local service center discussed all the problems we are having with this model, and gave us a $500 repair estimate. We contacted Samsung again, asking them to pick up the tab for repairs, or at least a good portion of it. Samsung refused to help, flat out.

Moral of the story:
Avoid Samsung appliances... go with American labels (even if they are made in China), and buy an extended service plan. That is what we ended up doing... and our fancy, brushed platinum Samsung fridge sits in our basement as a very expensive storage cupboard, essentially a piece of furniture...!!

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Samsung RM255 LASH 4 Door Refrigerator

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Mar 31, 2012

DO NOT SHOP AT BEST BUY !!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEW
by: Anonymous

I bought a Samsung Refrigerator in October 2010 and before I had it a year it stopped cooling and freezing one night. The technician came out the next day and told me that someone must of leaned up against it and turned it off. He pushed a couple of buttons and reset it showing me how in case it happened again. Six months later the same thing happened again and I tried what the technician did the first time and it did not work.They could not get a technician out until 2 days later and he told me that no one can turn it off by leaning up against it and he has seen this problem before with th Samsung. I threw out over $300.00 worth of food and was without a refrigerator for 10 days because they could not get the parts in a timely manner an decided to switch it out with a new one. Even though I had an extended warranty which covered for $200.00 of lost food I was wooried not to get an extended warranty on the new one and had to put out over $150.00 for the warranty. I am so done with Best Buy and the way their stores are run. The have proven to me thy do not care about their customers at all.

Feb 07, 2012

Reply to comment below...
by: Anonymous

I have been using Samsung products for a very very long time and I love them.

Nik D's comment is very unrealistic and it seems that he is looking something for free.

It is ridiculous.

Jul 29, 2011

Very unsatisfactory response from Samsung
by: Nik Dholakia

We FINALLY got a response from Samsung. It does NOT redress our problem... to us, it represents just "sugar-coated callousness"..

*******
Dear Nik Dholakia,

Thank you for contacting Samsung Electronics.

We understand that you are not satisfied with the refrigerator.

We apologize for the inconvenience caused.

It's quite unfortunate that one of our customers to facing such a difficult situation.

We would like to inform you that we have designed the product after extensive technical research and feedback from customers about the product by our design team.

We certainly take a note of your suggestions as Samsung strives to help its customers the best. These suggestions would help us in redesigning the product and help us serve you better in future. We will forward your valuable feedback to our Samsung product development team.

If you have any other questions, please feel free to contact us.

Thank you,

Samsung Online Support.
*******

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Samsung RM255 LASH 4 Door Refrigerator

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Samsung RM255 LASH 4 Door Refrigerator