Samsung 26 cubic foot French Door Refrigerator

by Rob A.
(Edmonton, Alberta, Canada)

We paid $1600 for this Samsung French door refrigerator and it worked fine for 2.5 months.

Trying to get any satisfaction or action from Samsung's alleged customer service line was a sad joke. It took 8 phone calls and two weeks before a tech came out to look at the fridge.

He found a short in one of the computer boards in the back and managed to get it going again. He told us it would take 3 days for the 2 new boards to come in, and he would replace them at that time.

A week later and the fridge has quit again. So we call the customer service line for the 9th time. They've never heard of us, no new parts have been ordered, and they're very sorry for the inconvenience.

We've been without a fridge for over 3 weeks now, and have lost 2 loads of food to spoilage, and we still have no idea if or when the fridge will be fixed.

It's unbelievable to me that a large corporation can treat customers this way and expect to remain in business.

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Apr 02, 2011
Update
by: Rob A.

A quick update...

The computer panels at the back of the fridge have been replaced and the fridge quit again 3 days later.

A third technician has come and gone and recommended to Samsung that they simply replace the refrigerator.

It has been SIX WEEKS now, and we still don't have a working fridge. All I can say at this point, is that I hope crabs the size of sea-turtles crawl up the president of Samsung's ass and die.

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