Refrigerant Leak in My LG French Door Refrigerator, model LFC22740SB

by Alden H.
(Buffalo, NY)

After 3-1/2 years of operation, two of which were summertime-only, our LG French Door Refrigerator (model LFC22740SB) stopped cooling.

A local LG-authorized repair service determined that the refrigerant (freon) had leaked out and resulted in compressor failure. They deemed the unit unrepairable. That was a month prior this writing.

As of today, I am still without a refrigerator because LG is insisting that it MAY not be unrepairable, because the leak just MIGHT be in a place where it can be fixed.

The repair company has never encountered such a response, and LG insists that they have to make at least one more service call to perform an expensive leak test to determine the location of the leak, and at my expense.

There is no assurance that this test would be the last. I have made innumerable calls to everyone involved and have gotten exactly nowhere.

When and if LG finally acknowledges the obvious then I can look forward to their "process" by which they discuss "options" with me about "adjusting" the warranty claim. I got one supervisor in customer-care to admit that the process can be a month in duration.

I am convinced that LG warranty is operated in such a way as to grind down claimants until they give up in exasperation. So instead of doing what's right by simply replacing the refrigerator and making me glow all over about how good LG is, they wind up to make me mad as hell--all just to save a few hundred corporate bucks.

Right now, the only thing that keeps me going on this is my desire for them to feel my pain, although I am wondering if I'm going to be throwing good money after bad.

If you are a prospective LG buyer, I wish you better luck than I.

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Nov 30, 2017
6 months... refrigerator not cooling NEW
by: Anonymous

So it looks like I've got everyone beat. Bought my LG French door in March 2017. Not even a year and it's not cooling. Sealed system company coming out next week. Still under the 1 year warranty...not done paying it off. May stop all payments until resolution is reached

Nov 28, 2017
My LG French door refrigerator gas leak NEW
by: Frank Arellano

I was looking on the web and I found a lot of people having problems with their LG French door refrigerator the same problem coolant leak or gas leak my story is similar to the ones I'm reading right now bought my refrigerator two and a half years ago I called LG it wasn't Cooling I don't think this is right something has to be done about it we all need to get together and do a class action suit against LG not fair

Nov 27, 2017
LG LFXC24726S French door sealed system leak NEW
by: Anonymous

Wow guess I'm not alone unfortunately. Two days before Thanksgiving with all the holiday food ruined. Sad to think people thought they were buying a premium product with their hard earned money and in most cases financing the large purchase only to have it fail like many others. After hours on the phone with LG trying to find qualified repair company's it became apparent that most if not all didn't want anything to do with this. After hiring an independent they said the same thing. Sealed system failure. No Idea of where its leaking as it gases out slowly over the 2.5 years in service. About 1400.00 to repair out of pocket. After many calls to LG finally received an outgoing email (no reply allowed) that was a canned sorry for your trouble but good luck we will not assist you in getting a replacement product. After completing a survey about their executive service they push you into an ad for LG. Sad I'm in agreement with hundreds of others that there needs to be compensation for losses. Good luck.

Nov 16, 2017
bad product and bad home warranty company NEW
by: Anonymous

My two and a half years old LG french door refrigerator was broken 50days ago. But I had a choice home warranty so I called that company. It sent me a fool technician and his diagnosis was that the main board of my refrigerator was out of order and changed the board two times. It took for forty days to wait the part from home warranty. Even though the board was changed, my refrigerator wouldn't work. And I hired new tech myself and found that my refrigerator's freon gas was leaking and unrepairable. I called the choice home warranty and it told me that leaking is not covered.
I am fool by two company(LG and choice home warranty)one makes bad refrigerator only running two and a half years and the other sent me a fool technician and kept me waiting for 40days and at last it told me it is not covered.
Never buy LG and never buy ChoiceHOME warranty.

Nov 15, 2017
Two and Half years and out of fridge NEW
by: Paul

Our LG French door stopped making ice and then it's not cooling as much. Called LG Customer service and they give me two local service numbers, one of which doesn't even work. They other service guy said it could cost $600-$700. Then I call a regular service guy and he said it's a common problem with LG French door models and it's not worth repairing it. He said to throw it away and get a new refrigerator. He suggested not to by LG models.

Nov 07, 2017
Same Freon Leak NEW
by: James Kelley

Thanksgiving is right around the corner and I am just shacking my head. I've been told by sears that I have the same problem. The repair man said it will cost me $1500 to repair my twin double door LG after having it four years. I can only hope and pray that there is a class act law suit going on. After reading these comments I won't pay for a second opinion. Thanks guys

Oct 27, 2017
LG LFX31925ST went out NEW
by: Eric Mad as Hell Frazer

My fridge went out after 5 years. thought when I bought it with a 10 year sealed system warranty, I was being pretty smart. Nope. Not even. Fridge doesn't cool enough in the fridge part. Avg temperature is 55F. I called a repairman out and he said the sealed system has a clog in it and I should probably throw it out and never buy LG again. I called LG, just to be stubborn and asked them about the warranty. After i provided them w/ the receipt, they sent me a list of ONLY 3 authorized repair people who could fix it. Labor was extra, they only covered parts. Out of the 3 authorized repair people, two were out of business. The only one available to do the repair had a thick Russian accent and CHUCKLED as he told me it was a $950 flat rate fix fee. I live in greater Seattle. You'd think there would be more than 1 repair person up here?

I am thinking Price Fixing. I'm thinking it's Illegal. I am also thinking I'm NEVER buying LG again, in any capacity.

Oct 25, 2017
Possible Class Action NEW
by: Anonymous

Just wanted to say we are having this same issue with our LG refrigerator and I found this website for an attorney investigating a possible class action. https://chimicles.com/lg-refrigerator-compressor-class-action-investigation/

Oct 22, 2017
Our LG is a mess too!!
by: lynne ridgway

We have a three year old french door LG fridge with a Freon leak.

We used the certified LG repairman and was told it needed a compressor. So we paid the $800 labor, (part covered under warranty) to find out a month later the refrigerant leaked out again.

At this point I'm assuming it never needed a compressor and that I'm out of luck and out of a refrigerator!

I've contacted LG numerous times for their help but they are worthless.

Oct 18, 2017
LG French door refrigerator
by: JC

LG French door fridge purchased 3 yrs ago from Home Depot not cooling.

I have a 5 yr extended warranty.

The technician arrived 3 days later said it was the compressor. The part was on back order for 4 weeks and finally arrived.

Upon installation of new compressor I was told the refrigerator coolant had leaked out. Technician said we left the refrigerator plugged in causing the coolant line to fail.

HUH?

Of course it was plugged in -- it took 4 weeks to get the dang part.

1. What were we supposed to do without a fridge for 4 weeks?

2. Secondly, if this was an issue, why didn't the technician let us know that this could happen and warn us about it?

Now the warranty company nor LG will give us any consideration.

The fridge is not repairable.

Why do companies keeping selling this junk?

Oct 16, 2017
LG ETERNAL GAS LEAK
by: Mendo

Yep, 5 years old, 2000 dollars LFX25974SW, eternal GAS leak, waiting for a response from LG, They are a horrible company, will advise

Oct 14, 2017
french door LG not repairable
by: Anonymous

After just out of 7 years LG warranty my LG refrigerator is not cooling.

I've tried calling them but I've gotten no help from LG. They gave two referrals for repairs:

-one out of business
-the other would not come out

At this point I'm living out of cooler. You guys it looks like new but it doesn't work at all.

I hate throwing money away like that!

Thanks for the post. I don't feel as bad knowing I'm not the only one going through this.

If anyone is considering a class action law suit, then count me in too!

Oct 09, 2017
Ditto
by: Janice from oklahoma

Same problem after 4.5 years. Messed with lg 2.5 months. Was unrepairable per tech. Lg wanted us to pay him to come back out take 3 pieces off put gauges on them n take pictures n resoder them on. All at our expense. Weve already paud 400 dollars, cant pay any more. Lg run around n warranty is horrible.

Oct 07, 2017
Worst Fridge Ever
by: Anonymous

Wish I had found this page before. Same story as all of yours, four year old fridge being told it is non repairable. Has anyone found a resolution? Fight with LG or a fix? Did I just blow $2,000? Thanks

Oct 05, 2017
LG french door compressor leak
by: Anonymous

I have had my fridge since Nov 2014. Had 3 service calls in the first 14 months and this past month it just stopped working. I know LG customer service does not care one bit. Worked so hard to pay that fridge off and end up with a fridge for just shy of 3 years. Going to buy a new fridge from someone local that I can trust and definitely never purchase another LG product again. Was told the compressor is leaking and no guarantee from service repair that it won't happen again. Looking at a 500-600 dollar repair. Makes me sick. If there is any information on law suit I would love some sort of resolution but not hopeful. Shame on them.

Sep 22, 2017
SAME ISSUES
by: Sheraine A

I have the same issues with the LG French door as others have posted. In my case, I had taken out a 3 yr extended warranty after the first one year warranty expired. Had few issues during that time....decided not spend another $300+ on another warranty and sure enough, I had a break down...no cooling issue. I had to take out a 90 day warranty for over $300 to pay for labor for the compressor that was under warranty. A third party (General Appliance) made the repair and the tech left a loose wire so the freezer did not work after the compressor was installed. After many angry calls, emails, etc. I had my electric company's tech re-connect the loose wire and the fridge/freezer was ok...summer brought ice build up on the one side of the drawers....then the freezer was not cold enough and the ice maker didn't work. I called the electric company warranty service and the tech said I had a freon leak. He couldn't do much because the compressor was still under warranty. I called LG again and was told I need to pay $300 again for labor! I am so angry! Upon further research I disovered that the replacement compressor was not soldiered properly and that's why I have a leak of freon. LG is scheduled to come tomorrow, I do not want to pay again for a tech error. I have so much proof that this fridge was a lemon!

Sep 14, 2017
LG French Door refrigerator is dead after 2y 10m
by: Dmitry

I have pretty much the same story as the most people in this section. LG model LFXS29766S bought for $2300, after 2 years and 10 months stopped cooling: the refrigerant leak. I managed to get a technician on site recommended by LG and he figured out the problem but he is not authorized to do a repair (very nice). Overall customer support in LG in none existent. Somehow they decided that their function is to give you a phone number of the repair shop and you are supposed to do the rest. Called 3 companies they recommended only one of them agreed to help but said right away that it will take 2 months and $500-$750 for labor to put a new compressor plus usually it takes another month to get a compressor from LG. I have zero hopes that they are able to fix anything within a month or so. I will buy a different brand during the weekend.
It looks like LG is begging for a lawsuit.

Aug 16, 2017
LG French Door/Bottom Freezer
by: Anonymous

We purchased an LG French Door/Bottom Freezer about 6 years ago and just stopped working. Like everyone else on this post, it stopped cooling. My husband called LG and spoke to customer service rep. If we wanted to, they can send a service tech out to check the problem... of course, it comes with a price of $350. WE told them no thank you! My husband went to Frye's Electronics which is where we bought the fridge from. They told him that it could be the freon/compressor. Now he's at Lowe's to see if he can buy the parts cause Frye's does not carry any LG parts. What a joke!!! This has caused us a lot of grief the last 4 days... We're living in a cooler like everyone else. Lesson learned... never buying another LG product. If there is a class action suit, I'M IN!!!

Jul 21, 2017
LG Compressor - New Class Action Suit?
by: Barbara

My LG LFX28968ST stopped cooling last Friday. Today, one week later, I am still trying to get a certified LG technician to look at it. This morning I had an uncertified technician look at it and he said that it is leaking freon and the compressor has stopped working. I advised LG customer service and they want me to wait until next week for a certified technician from 50 miles away evaluates the problem. From other posts, it looks as if I'm wasting my time and money. The compressors are on back order and may or may not solve the problem.

If there is another class action law suit, I would gladly join. How to find out if there is another law suit?

Jul 13, 2017
Don't Buy an LG Refrigerator !
by: Don C

I purchased Kenmore Elite bottom freezer french door refrigerator a little over 2 years ago for $2500.After six months it stopped cooling properly. It was under manufacturer warranty. A tech came out and ordered a new mother board and rear fan panel. Ice had built up on coils. Fridge okay for a year and then started making fan noise. Read on line to tilt fridge back 1/4 inch. Noise stopped. 9 mos later it stopped cooling. I checked and there was no ice build up. I called a local repairman. He said to take it to the dump and don't waste money on trying to get it repaired. He said most repairmen will not work on LG and Samsung refrigerators. I am pretty sure it is probably a sealed system freon leak. I just bought a new side by side GE fridge for $1100 with a 5 yr warranty for $129 of which 1/2 is refunded if you don't use it in 5 yrs.The appliance company I purchased it from said they stopped carrying LG appliances because there were so many problems. I hope there is a lawsuit.

Jul 02, 2017
LG fridge leaking freon
by: steve

Same experience with LG BAD BAD service, never buy another LG product again ! Called many times, sent a technician out who said freon was leaking, cannot be fixed, called LG and they said technician was not LG certified (even tho they sent him out) The cost was $450 to coverage, its a SCAM

Jun 29, 2017
Feeling your pain
by: Anonymous

Started my claim the beginning of June 2017 just before the warranty expired, I've had the LG LFX28978ST for 5 years. It is now 20 days past expiration and I'm living out of a cooler. The first "warranty repair" person they sent out didn't have a thermometer to check the fridge/freezer temp and didn't understand that -6 is colder than 0?!? I cancelled my service warranty contract because the repair technicians were useless. I called my own repair guy who determined that it was losing Freon, but he doesn't do that type of repair. I went back to the LG website and found another LG repair person who told me that he also doesn't do that repair because it takes special equipment. I've called back LG Customer Support and have added to the original claim which has been escalated (?)and I am told I'll have a determination in 2-5 days?! So I'm living out of a cooler at the moment. From the other posts I can tell that I'll probably be purchasing a new fridge in the near future. I'll be looking into how to start a class action lawsuit because my sister-in-law also bought one of these refrigerators two years ago. FRUSTRATING!!

Jun 28, 2017
Horrible customer service and warranty
by: Anonymous

6 years in and my refrigerator is a $2,400 paper weight, due to a compressor that failed. Customer service and non-existent. Will be switching to a different brand. My time is worth more then trying to communicate with out sourced, over seas customer service reps. I hope a class action lawsuit is created, all my receipts are saved.

Jun 22, 2017
Kenmore Elite (LG)
by: Anonymous

We have had our Kenmore Elite model 795.7248 bottom freezer refrigerator for 20 months. It was $3400 on sale from Sears. It has been 4 days with 4 separate companies coming out to figure out the problem. (Luckily we have our fridge covered under our home warranty so it's not all out of pocket!) Finally today we found out it is leaking freon. Sears is set to come out next week. After reading everyone's reviews on these Kenmore/LG fridges I'm so disgusted with their service and their products!!! I'm guessing we are going to have to get a new refrigerator after this which is such a shame that at $3400 fridge only lasted 20 months. That's pathetic.

Jun 21, 2017
LG WARRANTY IS A SCAM
by: Rodney

2 yr old LG French Door/Bottom Freezer quit cooling. Was talked into buying $375 warranty plan. They sent out a service tech who was not LG certified so he could not fix my fridge. He basically touched the back and said the compressor was out. It has now been 3 days and I have not been able to get anything done. They keep passing me around telling me they are looking for another service provider but will refund me my money minus the $100 for the service call bye the NON CERTIFIED LG serviceman they sent out. SCAM.

Jun 16, 2017
Kenmore is made by LG!!!
by: SharaB

What a joke!!! I paid 2,100 for a Kenmore Grab n Go refrigerator 2 years ago. It stopped cooling on Tuesday. Called a repairman he came out today and was told, You need a new refrigerator!!! I thought he was joking!! Nope, it has a freon leak and cannot be repaired!! I'm so made I cannot even see straight!! Kenmore you are a joke!!! Trying to figure out where to go from here.

Jun 14, 2017
Add me to the list
by: Anonymous

Kenmore Elite French Door made by LG.. Bought 1 year ago.. suddenly it stopped cooling. First repair guy said it was compressor so they swapped it and refilled the freon.. it cooled for a week. Second guy said it was the mother board, so they swapped it.. it did not cool at all. Third repair guy said its probably a leak, he put freon in it and it worked for a week.. its currently out again and a tech is supposed to come out tomorrow for the fourth time. LG is a piece of shit, at least Sears is attempting to fix it but I have little hope it will ever be fixed for good.

May 31, 2017
LG MODEL LFX25971ST
by: VICTOR V

FRIDGE JUST STOP COOLING 2 DAYS AGO AND REPAIR TECH SAID THAT THE FRIDGE HAS A FREON LEAK.I SEE EVERYONE SEEMS TO HAVE THE SAME ISSUES WITH LG LEAKS, LG SHOULD HAVE A MAJOR RECALL.

May 26, 2017
Never buy LG please see below.
by: Anonymous

Four year old LG refrigerator quit cooling. Contacted LG and for $385 dollars to cover labor they would send a service tech out. Service tech basically felt the unit and determined the compressor was bad. They tried to order a compressor but it had to be backordered. LG contracts through a company called Assurant to cover the long term warranties on the sealed system and compressor. Now get this, because the compressor was on backorder it gives the right to Assurant to cancel the warranty repair or so said LG after many phone calls. Whats really sad is I had no trouble locating a compressor on line. They took $100 dollars out of the $385 for the so called service call and refunded me the balance and deemed the fridge non-repairable. These people have no idea if the compressor is bad or if a leak developed which possibly could be fixed. In my opinion it was going to cost them more than $385 so they found a way out. LG should be proud of the way they treat customers. Biggest scam since Bernie Madoff.

May 24, 2017
kenmore/lg
by: TAMMY

I CONTACTED BETTER BUSSINESS BUREAU & EPA ON THIS LEAK WE BOUGHT OUR'S IN 2014. I AM STARTING A COMPLAINT PROCESS WITH BOTH DEPT. I SUGGEST EVERYONE DOES THE SAME.

MAYBE WE CAN GET WHAT IS DUE TO US

May 15, 2017
So frustrating
by: Anonymous

did you ever get a new fridge? my lg French door has a sealed system leak. I have had 3 different companies come out, at my expense ($600)and I have been without a refrigerator for 5 weeks now. I get a different response from everyone.

May 15, 2017
so frustrating
by: Anonymous

did you ever get a new fridge? my lg French door has a sealed system leak. I have had 3 different companies come out, at my expense ($600)and I have been without a refrigerator for 5 weeks now. I get a different response from everyone.

May 07, 2017
LG Refrig
by: Anonymous

After 3 years my 2400 LG refrigerator stop cooling and LG sucks. They try and wear you down by prolonging the repair process and trying to get 365 dollars up front before the repair that is still under warranty. Do not fall for this scam....read the reviews.....LG is a HUGE RIPOFF!!!!!

May 04, 2017
Freon leak lg
by: Kari

Same here... irreparable refrigerant leak. Caution everybody, don't buy an LG refrigerator!

Apr 25, 2017
Not Cooling
by: Vatsal

Bought my Sears Elite Refrigerator in 2011. 6 years and now its not cooling. The Sears Elite refrigerator is made by LG (french door with freezer on the bottom). The Sears tech came ($99 to diagnose) and pretty much indicated that freon is leaking and its not repairable. $400 to just find the leak and more likely the leak is in the cabinets which is not repairable. He mentioned that this is a known issue on the model, however there is no extended warranty or coverage. I think LG and Sears should recall this product or have the issue covered under warranty. Paid around $2000 and it last 6 years. Complete waste of money. Would NOT recommend purchasing LG Or Sears.

Apr 11, 2017
Broken Promises LG
by: Anonymous

My LG French doors with bottom freezer just stopped freezing due to a Freon leak. The repair man declared that it was unrepairable. I paid $220 for a 90 day warranty up front although it looks like the gas line refrigerant is under warranty for another two years. I purchased the LG from Home Depot 5 years ago. I made the initial call to LG 31 Mar 17. They initially told me that the repairman would see me on the 4th Apr but that was changed to the 5th of April. The repairman came and said he would send off his report because he told me it can not be repaired because of the way the pipes are laid out. I phoned on the 6th of Apr to see when I would get the RA authorization. The interface told me that it would take 2 to 3 days to have it reviewed. I phoned today on 11 April 17 and the interface told me that the repair contractor recommendation had been rejected so it sounds much like the others on this site. My plan of attack to go to the top with a letter and also to share my experience through Facebook about LG. I am also wondering if perhaps a group lawsuit against LG might be possible. They should not be allowed to treat customers like that and should honour their warranties. Let me know if you feel the same way.

Mar 30, 2017
French Door Freon Leak as well - 2 years old
by: JS

After paying 2 service men $65 and one $90 my LG LFX28968ST has been determined to have a freon leak. Won't keep anything cold. LG will pay for some parts but no labor. So now I have to decide do I pay LG 425 service agreement to repair or do I pay service man 450 and hope LG will pay for parts under waranty? Or do I just figure out where to dump this 1700 disaster and buy a new one? HELP not sure what to do

Mar 22, 2017
Kenmore Elite
by: Debby

Purchased in August 2015, 19 months later dead. Repairman said coolant leak. 1500 dollars to repair. Sears said they couldn'the help. Sears is off my radar forever.

Mar 13, 2017
LG french door.
by: Anonymous

I to have a problem with LG no cooling. I have called several times. They give me to people that don't service LG. Now they want to send a Lg person and charge me 375 with a 90 day warranty. I paid 2500. and only had it 6 yrs. Never again.

Mar 12, 2017
LG LFX28968ST
by: Zim

My LG fridge is just now 3 years old and having the same leak issue. Repair man wanted $320 to recharge freon. I balked at this thankfully after reading all these comments. Going to use Super Sealer to try and plug leak and recharge myself as that is what I have done with my kegerator. If that doesn't work I guess it's new fridge time. WHat a joke. This fridge cost me over $1800.

Mar 04, 2017
LG Model LFC21776ST COMPRESSOR Failure
by: from Virginia

I purchased a French Door counter depth LG refrigerator (Model LFC21776ST)on 01/31/2013. The compressor failed on 02/27/17.

Labor cost to repair was $399. Compressor was under warranty.

HOWEVER, LG tech told me that the new compressor is only warranted for THREE MONTHS.

Will never buy another LG product again.

Feb 10, 2017
LFX28968ST Less than 2 yrs, ISSUES!
by: Anonymous

My french door LFX28968ST was repaired under warranty within first year, but it took MANY calls to convince them I had an issue which was NOT user error. Now we have a large leak from the ice maker/dispenser area which then leaks behind into freezer fan and compressor as well as bottom of the freezer- everything freezes up, and the fridge stops working.

Ok, thaw it all out, and the issue of leaking comes back immediately! Local repair company couldn't fix it!

Therefore, YES, LG french door fridge is NOT recommended!

Jan 18, 2017
Freon leaking from LMX3099SST
by: Anonymous

I noticed that my refrigerator started no cooling in late December. This is a practically brand new refrigerator purchased on 5/19/14. I have had 2 technicians to come out and look at it, you know second opinion, and they both came back with the same diagnostics' freon leak'. i lost all the food in the now useless box, which was a lot since this was short after Christmas and I entertained. When I called LG they were more than willing to come out and fix it if I purchased a warranty package. Which i had to do since I NEED a refrigerator. But honestly after researching this seems to be a common issue with different models. I think there should be a recall on this product and they should fix this issue FREE of change. NEVER in my time of purchasing major appliances have I ever had this problem with a refrigerator this early. In fact I have a refrigerator that is 15 years old and never had a probably with it. I will say that i am VERY disappointed that LG is insisting that people buy there warranty for something that should not be happening this early in the game. Hopefully it can be fixed, but i will keep you posted.

Jan 18, 2017
Freon leak on my LMX3099SST
by: Anonymous

I noticed that my refrigerator started no cooling in late December. This is a practically brand new refrigerator purchased on 5/19/14. I have had 2 technicians to come out and look at it, you know second opinion, and they both came back with the same diagnostics' freon leak'. i lost all the food in the now useless box, which was a lot since this was short after Christmas and I entertained. When I called LG they were more than willing to come out and fix it if I purchased a warranty package. Which i had to do since I NEED a refrigerator. But honestly after researching this seems to be a common issue with different models. I think there should be a recall on this product and they should fix this issue FREE of change. NEVER in my time of purchasing major appliances have I ever had this problem with a refrigerator this early. In fact I have a refrigerator that is 15 years old and never had a probably with it. I will say that i am VERY disappointed that LG is insisting that people buy there warranty for something that should not be happening this early in the game. Hopefully it can be fixed, but i will keep you posted.

Jan 16, 2017
Freon leaking LFC25576ST
by: Anonymous

Brought my LG refrigerator in 9/26/10. I had it repaired 4 times by the LG service technicians. On 8/3/12 The technician told me they didn't put any freon in the refrigerator at the manufacturer. Well it now 1/16/17, 6 years and three months and out of warranty. I called an appliance tech to take a look at it because my freezer was not getting cold and all my food thawed. Well he tells me my Freon is almost gone and it's non repairablešŸ˜”. Needless to say I will start a class action lawsuit against LG if my fridge isn't replace.

Jan 03, 2017
Freon Leaking
by: Anonymous

My Fridge is about 2.5 years old. It is diagnosis with Freon Leaking. The tech said it could cost $800 for repairing and not sure they could fix it after all. It is pain in the ass when you have a $2000 fridge that breaks on you on a such early age. And the manufacturer could get away from this so easy. It should be a major flaw in the design and had been call by now.

Nov 18, 2016
kenmore french door made by LG
by: Anonymous


kenmore elite french door made by LG has same issue NEW
by: Anonymous

Please, Please save your money and do not buy this fridge. Our Kenmore Elite french door, bottom freezer fridge is 4 years old and has the same freon leak problem. At least $1500 to fix and who is to say it wont happen again? Two years ago we had a different problem with the same fridge that was fixed by Sears because the fridge is covered under a class action lawsuit (Clark vs LG). The Freon leak (which leads to compressor death) is not covered by this class action lawsuit. I think we need another lawsuit against LG. Sears should be ashamed for selling this piece of junk. According to Sears Service Department, you have to pay for a repair person visit before you can register a complaint about this fridge with them. It takes 10 days for a repair person to come. They will not accept a report from a non-Sears repair person. With such poor products and approach to customer service I will never buy from Sears again

Oct 22, 2016
LG LFX25978ST Sealed System
by: Anonymous

Purchased on 7/5/2014 and RIP on 10/20/2016. I had a local appliance tech to check and was diagnosed with sealed system problem. $1800 worth piece of junk!! Even with 7 year warranty for the sealed system, I decided not to waste another penny on this POS LG especially reading all the complaints dealing with LG warranty. Hopefully my new Whirlpool fridge will last longer than the crappy LG!! NEVER EVER LG!!!! Life is NO Good!!

Oct 13, 2016
Freon Leak
by: Anonymous

My LG LFC25776ST was just diagnosed with a Freon leak. The LG tech stated that this a common issue since the are made in South Korea (where the metal isn't as durable as here). Coming back next week try to find the leak maybe fixable but if the leak is inside the walls of the fridge not repairable. Only had for 5 years. I don't remember as a kid my parents putting Freon in the fridge to keep it running.

Sep 26, 2016
LG LFC25776ST leaking refrigerant after 3 yrs
by: In Seattle

Our 3 year old LG french door fridge was just diagnosed with a refrigerant leak. I had called for an LG authorized repair shop to come check it out but they were booked out over 1 month and wouldn't even take anymore appointments. That's pretty telling of their company's poor performing products. The repair man advised us that it would make more sense to buy a new fridge rather than spend the money on repairing this LG one. Our 20 year old GE fridge in the garage is still running great. Never buying LG again!!!

Sep 08, 2016
Freon leak 3 years in
by: LG SUCKS

We have the LFX25973ST model with french doors. WE can try to repair for about 200 bucks but the repair man said it will just leak out again in a month then we'll still have to buy a new fridge! What the hell my Mom had a fridge that lasted 20 years this is crap!

Aug 24, 2016
LG LFX28978ST
by: Brg

After 5 years almost to the date of purchase, the refrigerator is not cooling. We called LG and they said that there wasn't any LG technicians in the area so they recommended us to another appliance repair company. They came out and said that we have an internal freon leak and that he would not recommend repairing. He suggested that we call LG again. We called and now there is an LG technician in our area coming tomorrow. It will be $325 to repair wth only 90 day warranty on the work. This should not be happening after only 5 years. My GE frig in the garage is 15 years with zero issues. I will NEVER buy LG again.

Aug 24, 2016
LG LFX28978ST
by: Brg

After 5 years almost to the date of purchase, the refrigerator is not cooling. We called LG and they said that there wasn't any LG technicians in the area so they recommended us to another appliance repair company. They came out and said that we have an internal freon leak and that he would not recommend repairing. He suggested that we call LG again. We called and now there is an LG technician in our area coming tomorrow. It will be $325 to repair wth only 90 day warranty on the work. This should not be happening after only 5 years. My GE frig in the garage is 15 years with zero issues. I will NEVER buy LG again.

Aug 12, 2016
LG Refrigerator LFX28977ST101
by: Nancy Black

I bought this LG refrigerator in Dec thinking I would have ice for the holidays. After three attempts and new ice maker installed it was only going to make enough to fill three glasses with ice. So I had to go out a buy an ice maker.

Now after 7 years repairmen tells me yesterday that it is leak in freon sealed system inside liner and was not repairable. He said if he put freon in it it would leak out again and the same problem would arise. My ice is still making and the freezer part is still cold for now. Had to clean out the inside losing all my food because too warm inside. I have a refrigerator in my garage that is over 30 years old and still keeping things cold. I guess the days of keeping expensive refrigerators ($3000.00) is gone forever. Amazing that companies aren't held accountable for inferior products. I join the rest of the complaints will not buy another LG refrigerator. It looks good with the French Doors and wide space with not worth the money.

Aug 05, 2016
kenmore elite french door made by LG has same issue
by: Anonymous

Please, Please save your money and do not buy this fridge. Our Kenmore Elite french door, bottom freezer fridge is 4 years old and has the same freon leak problem. At least $1500 to fix and who is to say it wont happen again? Two years ago we had a different problem with the same fridge that was fixed by Sears because the fridge is covered under a class action lawsuit (Clark vs LG). The Freon leak (which leads to compressor death) is not covered by this class action lawsuit. I think we need another lawsuit against LG. Sears should be ashamed for selling this piece of junk. According to Sears Service Department, you have to pay for a repair person visit before you can register a complaint about this fridge with them. It takes 10 days for a repair person to come. They will not accept a report from a non-Sears repair person. With such poor products and approach to customer service I will never buy from Sears again.

Jul 30, 2016
LG is bad
by: Anonymous

Same problem at 4 yrs. so expensive to fix we went out and bought a new GE. I will never recommend LG. We have fixed this 4 times. All different problems. Terrible appliance. Manufacturing in such a way it is very expensive to get into the cavity of the fridge. Made in China of course.

Jul 26, 2016
Mine Too
by: Anonymous

That's funny, my LG refrigerator, nice double door stainless steel refrigerator, working for 4 years now, same problem. 8 months ago it was a leak in the sealed system that was spot welded, then a circuit board went out which had to be replaced. Now I have another sealed system leak! LG refrigerators are junk! Fortunately I have a home warranty and they are going to have to replace the refrigerator. What a shame.

Jul 20, 2016
4 year old LG fridge with freon leak
by: Anonymous

Guess I'm not alone. My 4 year olf LG fridge just stopped cooling one day and LG customer service is pretty much useless. A repair man came out, recharged the freon and says we have to wait. Wait for what? Obviously it's going to leak out again! Should I just not buy groceries because I know they are going to go bad when the fridge heats up again? The repair man says I should probably have a back up fridge. I paid over $2k for this fridge! I shouldn't need a back up! I will never buy another LG as long as I live and so help me, no one I know will buy one either.

May 30, 2016
Me too, sealed system leak...
by: RobertOscar

Happy fourth Birthday refrigerator, what do you want to do now? Did you say QUIT? I thought so. Kenmore Elite french door fridge, made by LG just turned four and died. Sears is determined to fix it, though their own technicians say they do not see where the leak is and just keep replacing parts. Two month without a fridge, the first repair lasting less than two weeks, the second less than two days and the third less than two hours all under warranty. I have had a new compressor, 2 driers, an evaporator and condenser coil plus three charges of coolant, and they still have not thrown in the towel. The techs seem to think the leak is in the case itself, meaning the unit is done! So why are we still wasting money on this? This is apparently a typical issue with a certain group of these models, why waste the money? All the labor and materials at this point must exceed the cost of a new machine and over two months without refrigeration, not acceptable, but nobody cares.

Apr 23, 2016
UPDATE on Original Post
by: Anonymous

The fridge is keeping temperature very well since the line was cut.

During very humid and rainy days, the condensation on the outside of the fridge increases. Sometimes so much so that overnight, the water makes it to the floor and there's more wiping up involved. There is also a lot of condensation on the inner sides of the french doors. I keep a cloth handy to wipe every day.

One other side effect, the fridge is now loud! Before I hardly knew it was running. I used to have to stop and really listen. Not any more. It really bothers me but I suppose better to run out this (ultimately) bad investment than to have to throw it out.

Yesterday a friend of mine was discussing her remodel and I warned her off LG fridges. That's as much as I can do at this point.

23.2.2016
My fridge was 4 years 11 months old when the issue started. It's now 5 years one month old. French door MODEL LFX28978ST/00. I live in the Caribbean where our fridges work hard all day every day all year.

The repairman (not LG - out of warranty) came and said that he thought he knew what the issue was because he had seen it in many LG fridges. He topped up the freon, things started cooling and he went away. Came back a week later and once again the fridge was not up to temperature. Long story short - there was another break to try to be sure - he topped up the freon again and then soldered the line taking freon from the compressor to warm the doors of the fridge.

He did that a few days ago. I now get condensation on the outside of the fridge just next to the left french door but strangely enough not the other door. My repairman assured me that that should be the only consequence of his fix. He's done it many times (sadly).

So far everything seems up to temperature. I hope it sticks. This fridge was not cheap (though, it appears, conversely mayhaps cheaply built!) I will update this post in a few weeks. I hope this helps someone. I too am very disappointed in LG. This was my first fridge by them and the last.

Apr 23, 2016
UPDATE on Original Post
by: Anonymous

The fridge is keeping temperature very well since the line was cut.

During very humid and rainy days, the condensation on the outside of the fridge increases. Sometimes so much so that overnight, the water makes it to the floor and there's more wiping up involved. There is also a lot of condensation on the inner sides of the french doors. I keep a cloth handy to wipe every day.

One other side effect, the fridge is now loud! Before I hardly knew it was running. I used to have to stop and really listen. Not any more. It really bothers me but I suppose better to run out this (ultimately) bad investment than to have to throw it out.

Yesterday a friend of mine was discussing her remodel and I warned her off LG fridges. That's as much as I can do at this point.

23.2.2016
My fridge was 4 years 11 months old when the issue started. It's now 5 years one month old. French door MODEL LFX28978ST/00. I live in the Caribbean where our fridges work hard all day every day all year.

The repairman (not LG - out of warranty) came and said that he thought he knew what the issue was because he had seen it in many LG fridges. He topped up the freon, things started cooling and he went away. Came back a week later and once again the fridge was not up to temperature. Long story short - there was another break to try to be sure - he topped up the freon again and then soldered the line taking freon from the compressor to warm the doors of the fridge.

He did that a few days ago. I now get condensation on the outside of the fridge just next to the left french door but strangely enough not the other door. My repairman assured me that that should be the only consequence of his fix. He's done it many times (sadly).

So far everything seems up to temperature. I hope it sticks. This fridge was not cheap (though, it appears, conversely mayhaps cheaply built!) I will update this post in a few weeks. I hope this helps someone. I too am very disappointed in LG. This was my first fridge by them and the last.

Mar 28, 2016
Sealed System Failure LG french door bottom freezer.
by: Ed

Sadly the same issue - purchased extended warranty - expired 3 months ago.

Originally purchased because of "a great warranty" according to the Sears sales person - 7 years in sealed system and 10 on the compressor - "Great" I thought.

Called LG - they said "Yep under warranty - EXCEPT LABOR" - Well - that labor is $425 to fix a warranty repair on their "Sealed" System.
This was a $2,600 fridge.

Debating what to do now.

Feb 24, 2016
Possible Solution
by: Anonymous

23.2.2016
My fridge was 4 years 11 months old when the issue started. It's now 5 years one month old. French door MODEL LFX28978ST/00. I live in the Caribbean where our fridges work hard all day every day all year.

The repairman (not LG - out of warranty) came and said that he thought he knew what the issue was because he had seen it in many LG fridges. He topped up the freon, things started cooling and he went away. Came back a week later and once again the fridge was not up to temperature. Long story short - there was another break to try to be sure - he topped up the freon again and then soldered the line taking freon from the compressor to warm the doors of the fridge.

He did that a few days ago. I now get condensation on the outside of the fridge just next to the left french door but strangely enough not the other door. My repairman assured me that that should be the only consequence of his fix. He's done it many times (sadly).

So far everything seems up to temperature. I hope it sticks. This fridge was not cheap (though, it appears, conversely mayhaps cheaply built!) I will update this post in a few weeks. I hope this helps someone. I too am very disappointed in LG. This was my first fridge by them and the last.

Jan 05, 2016
1 yr and 2months, leaking and unrepairable
by: AliM

My LG LFC227700 SW stopped keeping temp 4 days ago. Had the LG repair guy here (for their LG "flat rate" for repair and parts) and he said he couldn't repair it. He thought that LG might exchange or do a factory repair but that I have to call them once he submits paperwork. Based on comments above, not looking forward to the process of hopefully (but not likely from the above accounts) getting an exchange or repair. uuugh. This fridge just about broke the bank in the first place, and replaced a 15yr + fridge. Shouldn't it last longer than 14 months???!!!

Sep 25, 2015
This is an ongoing trend
by: Anonymous

This is an ongoing trend. Unfortunately I have encountered a leak inside my refrigerator between LG and Best Buy after nine conversations they sent someone out and told me my refrigerator was unrepairable there was a leak coming out of the back of the refrigerator they offered me $300 for a $3000 refrigerator and as I laughed I thought if I could fix this thing I would let them know it after a few hours I open up the back of the refrigerator and found a broken Copperline inside the refrigerator their technicians said it was unrepairable I'm unqualified how good I fix this I don't know Word to the wise lives good laughing is good life is good for somebody else while they're laughing at us.

Aug 26, 2015
another one with a 3 year leak
by: Anonymous

Wow, I just read all the other comments and my 3 year old fridge just joined everyone else's. Shame on LG for not doing a recall like the auto companies have to do. The repairman just told us that it could cost over $1000.00 if it was repairable. Pretty sad huh? I had the extended warranty but it only lasts for 3 years, just short of the life expectancy of this refrigerator! What a coincidence....

Aug 19, 2015
Freon leak in Frigidaire Gallery
by: Anonymous

Same thing has happened to me but with a French Door Fridgidaire Gallery only 3 years old. Was told by Sears tech it's got a freon leak and can't be repaired. I to don't have the extended warranty so Frigidaire won't do anything. My husband won't take no for an answer and won't spend another dime to get it fixed or replace it. What happened to quality with today's appliances? How do we as consumers hold them accountable. Doesn't seem like going through consumer reports even helps.

Aug 19, 2015
Under 4 Years olds
by: Anonymous

I guess I'm not alone, 4 year old Kenmore (built by LG)leaked the freon from the refrigerator cabinet and cannot be fixed. I agree high cost appliances should last at LEAST 10 years.
LG/Kenmore I say no more...

Aug 14, 2015
3 year old fridge
by: Anonymous

Same issue, Freon leaks. LG asked me to contact its service center. The service center won't take anyone else's check. Almost like a doctor's office.

Jul 27, 2015
freon leak unrepairable
by: Anonymous

This happened to me also. I have a Kenmore 3 1,2 year old refrigerator that is deemed unrepairable due to a Freon leak. Glad to know it is probably LG since unbelievably I'm shopping for a new refrigerator after 3 years. I'm going to contact Consumer reports

Jun 17, 2015
3.5 years for my LG as well
by: Anonymous

I was hoping to find some fix online that the Sears repair people just didn't understand...only to find so many others with the EXACT same issue mine has. The idea in doing the research, and spending the money, on a supposedly excellent appliance, is so this stuff doesn't happen, or can actually be serviced!

May 12, 2015
No freon
by: Anonymous

Repairman just left Same story!! Not fixable sealed freon location not access able He said LG has blown in insulation between compressor and freon lines. Over time vibration of compressor against insulation runs on freon lines causing a leak Now I have to wait 6-10 days to hear from extended warranty company (I don t usually buy it) and they usually send a check I bought this refrig on sale so I am already going to be in the hole But u can bet I will take the hit and Never buy a LG product again To begin with I bought it in December and delivery (do to shipping) never happened til March Do u know the saying (Fool me once shame on u Fool me twice shame on me) That Won t Be Happening!!!!!!

Jan 29, 2015
Freon Leak 3 1/2 yr $3000 LG Frig
by: Heather

Wow, I was shocked to read all the reviews and complaints about the same issue I am currently going through. Purchased refrigerator from Sears Kenmore and called for repair due to not cooling properly. First I was told compressor which was replaced 6 months ago. Frig started acting up again and now I am being told Freon leak and can't be fixed because the Freon pathway is sealed so frig is un-repairable. Repair man told me that the manufacturer is actually LG. Special serial codes indicate who actually manufactured. I believe that LG has a manufacturing default if there are this many complaints. HVAC specialist said the Freon should never leak, hence sealed enclosure, in the newer frigs. I don't understand why LG is not doing anything about this problem. I am out to fight with anyone and everyone I have to in order to get to the bottom of this issue. LG is not taking care of their consumers. At least find out why these frigs are leaking, which seems to be averaging, 3 years after use. Too many coincidences.

Sep 24, 2014
Lg French door refriigirator
by: Sudha

Had the same exact experience. I have decided I am never going to buy another LG product in my life time or let my friends buy it . Worst customer service and the worst product

Jul 19, 2014
Sealed system leak
by: Anonymous

I had my appliance repair friend check my LG # 25776st fridge, lost freezer within two days only 3 1/2 years old. Looks like you need to get extended plan with these things, what a scam. He said it was a sealed system leak, most likely evaporates went south. What the hell" these things should at least last 10years.

May 02, 2014
side by side refrigerator
by: Anonymous

My 3 yr old side by side door refrigerator has the same leak.

Jan 02, 2014
LG French Door Refrigerator
by: Anonymous

Paid almost $3,000 for an LG French Door refrigerator 2 years ago. Refrigerator has a freon leak and LG tells me it is not repairable.
Don't buy LG.

Mar 12, 2012
Freon lrak
by: Sheri reiman estes

This appears to be a DESIGN FLAW in FRENCH door units
Same thing just happened to us. With same age unit.
LG needs to step up to the plate and recall these units.
We need to CONTACT Consumer Reports and perhaps
An investgative reporter. !

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