Problems with Our GE Monogram Refrigerator

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Problems with Our GE Monogram Refrigerator

by Julian
(USA)

GE Monogram is a terrible brand with awful customer service. Worse, this is a company that has knowingly put a defective product in the market.

The refrigerator has been working in an erratic fashion since it arrived 4 weeks ago. Unfortunately, we have been unable to get anywhere with the company in weeks of calling until my wife recently had a conversation with senior engineer at the company today.

During our 30 minute call with a Senior Quality Engineer at the GE Factory, he offered two options for a fix.

He ran a series of tests over the phone on temperature readings, frost, etc, and explained the source of the noise. GE is aware of the noise and claims it occurs when the unit is running when filled at less than 60% capacity.

The empty space means there is that much more warm air that needs to be cooled each time the door is open and shut. The 48” unit is one step away from commercial and simply takes a long time to stabilize.

He emphasized that the unit is not defective, and that all subunits have this "vacuum recovery."

The noise will go away immediately (within a day) if we fill it to 60% capacity, but may reoccur whenever the items dip below 60%.

The empty space means there is that much more warm air that needs to be cooled each time the door is open and shut. The 48” unit is one step away from commercial and simply takes a long time to stabilize. He emphasized that all subunits have this "vacuum recovery."

Our choices are as follows:

Option 1: The noise will go away immediately (within a day) if we fill it to 60% capacity, but may reoccur whenever the items dip below 60%.

Option 2: Alternatively, they are developing a replacement motherboard that is still in testing mode that delays the motor and has been highly effective in illuminating the gurgle permanently (or rather reducing to a standard motor hum).

If we want the replacement mother board installed, they will do so, but it will take a few days to have it built at the factory, it then will be shipped here, and a technician will need to come to install it.

Model number: OISS480DXBSS

Serial number: GT030969

I would welcome any suggestions of how to proceed.

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Problems with Our GE Monogram Refrigerator

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May 10, 2012

42 NEW
by: Anonymous

So far I have had 2 of these units, and should have learned after the first one! The first one lasted 8 years with numerous repairs. Since I was faced with a specific space and only this unit fits, I bought a second one 12 years ago! I too has had numerous repairs, now it only cools to 20+ in the lower freezer. I have been told by GE that the expected life of the unit is 10 years and that I have done better than most! The only remedy is replacing the compressor at a cost of $2000+, which they don't recommend. I figure that this refrigerator costs $600/year to operate!

Dec 19, 2010

Do NOT Buy GE Monogram Refrigerators!!
by: Anonymous

Will never buy GE Monogram refrigerator again!

It has problems cooling and maintaining temperature. The icemaker doesn't work and the fridge and freezer cannot cool.

The technicians they send are not knowlegdeable and have no idea how to fix it- they first said it was the motherboard and replaced it but that didn't work.

So they suspected the condenser and replaced that-it seemed to work for a while but not for long - the fridge is broken again.

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Sep 15, 2010

GE Monagram Is Absolute Junk!!
by: Anonymous

I bought a GE Monogram Refrigerator and have nothing but problems, with more than 12 repair man visits.

Shouldn't a product that costs over $5000 be a bit more reliable? You would think so.

I've had issues with big changes in temperature, having to change many parts (some were electronic). For some reason it wants to be broken. I think I ended up with a lemon.

If that wasn't enough I can't even count the number of times we've had to get rid of entire refrigerators of food that had spoiled. (Really expensive too!)

I definitely regret buying our GE Monogram refrigerator and wouldn't suggest anyone do the same.

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Aug 16, 2010

Regret buying GE Monogram Refrigerator
by: Anonymous

I regret buying our GE Monogram refrigerator--it is terrible.

Our fridge is less than three years old and it simply stopped cooling below 50 degrees and we have had three days of repairs, none of which has solved the problem.

Obviously, although it looks beautiful from the outside, it is stuffed with cheap electronics from China.

Worse, GE service is a joke. The very nice man who has been sent to fix it simply does not know how to fix it. The repair call-center doesn't care about anything and is clearly just an outside contractor, with no stake in the company.

We had previous good luck with the GE Profile stove, but now nothing would induce us to buy a GE product that cost more than about a $100.

This is just another company that has destroyed its brand name with cheap parts from China and outsourcing everything.

In the future, we will buy German (Bosch)--at least they still manufacture their own products.

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Problems with Our GE Monogram Refrigerator

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Problems with Our GE Monogram Refrigerator