Problems with Our GE Monogram Refrigerator

by Julian
(USA)

GE Monogram is a terrible brand with awful customer service. Worse, this is a company that has knowingly put a defective product in the market.

The refrigerator has been working in an erratic fashion since it arrived 4 weeks ago. Unfortunately, we have been unable to get anywhere with the company in weeks of calling until my wife recently had a conversation with senior engineer at the company today.

During our 30 minute call with a Senior Quality Engineer at the GE Factory, he offered two options for a fix.

He ran a series of tests over the phone on temperature readings, frost, etc, and explained the source of the noise. GE is aware of the noise and claims it occurs when the unit is running when filled at less than 60% capacity.

The empty space means there is that much more warm air that needs to be cooled each time the door is open and shut. The 48” unit is one step away from commercial and simply takes a long time to stabilize.

He emphasized that the unit is not defective, and that all subunits have this "vacuum recovery."

The noise will go away immediately (within a day) if we fill it to 60% capacity, but may reoccur whenever the items dip below 60%.

The empty space means there is that much more warm air that needs to be cooled each time the door is open and shut. The 48” unit is one step away from commercial and simply takes a long time to stabilize. He emphasized that all subunits have this "vacuum recovery."

Our choices are as follows:

Option 1: The noise will go away immediately (within a day) if we fill it to 60% capacity, but may reoccur whenever the items dip below 60%.

Option 2: Alternatively, they are developing a replacement motherboard that is still in testing mode that delays the motor and has been highly effective in illuminating the gurgle permanently (or rather reducing to a standard motor hum).

If we want the replacement mother board installed, they will do so, but it will take a few days to have it built at the factory, it then will be shipped here, and a technician will need to come to install it.


Model number: OISS480DXBSS

Serial number: GT030969

I would welcome any suggestions of how to proceed.

Comments for Problems with Our GE Monogram Refrigerator

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Jan 06, 2016
Poor quality, service and untrained repair people
by: Anonymous

We've had our Monogram 30 inch unit for 2 years, the freezer and ice maker stopped working. They sent a repair person who did not know the Monogram then told me I needed to get the Monogram service providers. I was charged $140 for the service visit, they told me nothing is covered under warranty and that the main controller board is blown. I'm so mad considering what I spent on this refrigerator particularly when the repair guy doesn't even know what he's doing and hands me a bill for $1200. DO NOT BUY A GE!!!

Nov 06, 2015
Non-stop problems with this fridge!
by: Anonymous

We moved in almost 9 years ago when our GE Monogram fridge was only a year old, but now, we have had over 5 different technicians come fix it over the years.

Now we have a non-stop beeping problem. It just won't stop!!

Every time we ask a technician (last three were all GE ones) about the beeping, they can't seem to fix it. It just always comes back.

I will NEVER buy a GE Monogram refrigerator again. Consumers beware! This is a dud product.

Nov 05, 2015
GE Monogram Side By Side Leaking
by: Carol L.

Purchased our GE Monogram side by side Model# ZFSB25DXC SS about two and a half years ago. About a year ago it started leaking from the freezer side onto the floor. Someone told us to turn off the icemaker and since we didn't use it much and had another refrigerator in the garage that made ice cubes, so we did. Now, about a month ago it started leaking into the inside bottom of the fridge side into the bottom crisper and below the bottom crisper. At first I thought it was just a little condensation, but a couple of days ago there was about and inch deep of water in the crisper and beneath it. I have two calls into a repairman today but so far no call back. I'll follow up with these comments once I know the problem. Pretty disappointed with this refrigerator so far.. The reason we purchased it is because we loved the looks of it. It's pretty upscaled looking and on the expensive side, so hope it can be repaired for not too much. I guess we should have read more reviews.

Oct 23, 2015
GE Monogram side by sid is a junk design
by: Tom, From Gerogia

I bought Monogram side by side refrigerator three years ago.
I have the problems following;
1, Invertor board was changed after 2 and half years. I need to buy the part myself and changed it.
2, The freezer is -2 F and food side is 52 F. no matter what you do, you can't low down the food apartment temperature and raise up freezer temperature. I changed defrost heater and Thermostat myself. After I changed it worked for 5 weeks now it goes back again; freezer is -2 F and food side is 52 F. At this situation the water builds up on the ceiling of food chamber then water drips to the floor.
Right now I think maybe it's problem with the damper or HMI board or main board. Because the freezer side is cold but the food side is worm, that means cold air can't flow into the food chamber. I don't know but I need t o fix this.
I check the part for Damper with GE. It costs $209.00 and Defrost board costs $388.00.
I don't think it is right for a three year refrigerator it bothers custom to worry so much. The quality of Monogram is very bad. Please don't touch it. Let it dead. It deserves of this.

Sep 20, 2015
not getting cold on fridge side
by: Anonymous

Moved a 10 year old ge monogram fridge on its side. Did I damage it?

Sep 02, 2015
Water Leaks
by: Anonymous

Our GE Monogram built-in side-by-side has been plagued with problems since we purchased it 9 years ago beginning at year 3. We are currently experiencing the 3rd water leak in 2 years. The recommended fix has been to shut off the water to the ice maker. Some fix.

I would never purchase another GE refrig.

Aug 21, 2015
China vs America
by: Anonymous

GE Monogram was made in America, good product and earned great respect as a top of the line product. Then they moved mfg to China (I believe) at a certain point. Then everything went south. Then they learned their lesson and today (do not know at what year) they now make GE Monogram in America, my brand new made in 2015 built-in fridge was made in Tennessee.

Would be good to know Years made in USA and years not, when posting!

Aug 17, 2015
Unreliable, terrible waste of money
by: Anonymous

We've had our GE Monogram All-refrigerator and all-freezer for a few years now. Almost immediately after we purchased them, we started getting condensation inside the units, causing the bottom drawers in both unites to freeze shut and huge blocks of ice to build up. The repairman told us this was because the units don't drain properly, and this is a known problem with these models. We also have constant mold. I've purchased a battery operated de-humidifier (made for use in closets) that helps somewhat in keeping the mold at bay, but it's not a solution. The last time I called for a repair the guy told me we should just replace it because of the exhorbitant repair costs. He said no one expects them to last more than 5-7 years. So basically, I've paid $2000/year for my "disposable" refrigerator and freezer.

Jul 14, 2015
ge worst buy ever
by: Anonymous

Do yourself a giant favor and heed the warnings. GE Monogram is very unreliable, costly to fix, peppered with rude employees who think 5K or more is ok to spend on a unit that lasts 4 years, and has parts that render the whole units totaled if dislodged. The side by side will leave you with an odd irregular sized hole if you want to change it to a new brand and the stove ignitions are very difficult to clean, despite the fact that they are sealed burners. The drip pans are also awful to clean. I've had over a dozen repairmen in my house over 8 years to fix 2 units, including a replaced stove and a replaced fridge. Aargh. They must not care about this line at all at the home office.

Jul 06, 2015
Do not waste your money on GE Monogram refrigerator
by: Jan

We got the GE monogram side-by-side 48-inch refrigerator with our new house as it fits perfectly as builtin. Boy we did not realize how bad the product is and it is not cheap. $5000! As everyone here is saying, it is one of the worst products, period. Every summer, here in CA when it gets over 85 degrees, it gives up. We have to call the service people and get it fixed which can take from 3 days to multiple weeks. We had to throw away all the food several times. I am sure GE shamelessly continues to manufacture these appliances and successfully sells them to unsuspecting consumers.

Jul 01, 2015
Hot fridge super cold freezer
by: Anonymous

I also inherited the GE monogram single door freezer bottom.We are very lucky that it was just for our garage we needed extra space. I don't have to deal with leaks because it is in our garage I also have do not have the icemaker hooked up (no water source) but this unit is 2004 and aprox $6,400. It showed signs of rust and mildew in freezer (made me wonder why?) the pan under the freezer had murky thick rusty water in it and clearly a imprint of a coil (that must rest above but close enough to touch)Hmm? Well I cleaned it up and it took some time to reach the proper temps in both freezer and fridge but then it was good for about 4 days and the temp in the fridge slowly creeps up to about 52 and the temp in the fridge would creep down to -25 each time I would use the touch control panel to adjust and after about 4 degrees the whole system would flash "OFF" both in fridge and freezer. I am unable to increase the temp in fridge to above -20 and can not get the fridge below 52. I have shut the whole thing down and restart later. I makes me wonder about this circulation fan and evaporating moisture so its not freezing (just what I read with many other complaints) and may have something to do with this rust and mold that I just thought was sloppy housecleaning on the previous owners part.

May 02, 2015
Constant leaking inside fridge from a broken drip Pan- constant pool of water under bottom drawer which leaked onto floor.
by: Anonymous

Unfortunately, I bought this very expensive counter depth Monogram fridge from The former Home Depot Designer Store. After 3-4 years of constant leaking and horrible fridge noises, and numerous fridge repair people, I found a repairman who found that it was leaking due to a "broken drip pan". Which is located "under the center tower panel" covering the inner workings and fans and drip pan. How could the drip pan of this huge 72 inch tall fridge get broken? Did it come defective? The inside area was covered with ice and tons of disgusting mold. Got a huge bill! The repair person taped my drip pan together with some metallic Tape. He wanted to come back again the next week to replace it--another service call. The next day I had to go out of town for almost 4 weeks. I put dogie wee wee pads on the floor under the fridge door where the fridge had been leaking for these past few years and placed towels over them in case it continued to Leak. I came home to a mini flood. Fortunately the soaked towels and pads kept the leak from going into the condo below me. What a mess! Went to the appliance store nearby and ordered a drip pan. My female Home-care Worker took all the drawers out of the fridge and removed all the screws holding the "Central Tower (Fan?) Unit" in place. Then she replaced the taped broken drip pan with the new one I bought which cost about $24.
No more leaking, no icing and minimal noise. That was last fall. Sunday evening I opened the refrigerator-side door to get something then the door wouldn't close. I had to Tie the 2 doors vertical post of the twin doors together and pressed paper-back books inside the vertical posts to press the doors completely shut. This the cold in and kept the sub zero side at zero and fridge side between 37 and 38 degrees. Monday back to the Appliance Store and the parts lady was sure it was a "Pin Hinge." Ordered it and got it Friday evening But can't figure out how to replace the hinge for fear we (1 frail elder senior woman and 1 small female Home-care worker) may not be able to support the weight of the door while trying replace the hinge. The drapery rope holding the doors together plus a couple of paperback books over the doors to press the doors completely closed tight is keeping the temperature low enough to protect the food. Very inconvenient but works. But I Agree with most all of you above, After 5 years of constant repairs, I believe it's the worse purchase I've ever made. I'm thinking of trying to sell it and by something that has a good guarantee, but not sure I want to pass these problems on to someone else. Can anyone tell me how to replace the Pin Hinge of the refrigerator-side door of twin full height doors?

Apr 01, 2015
Water/Ice Dispenser Leak
by: Anonymous

We have a built in 48" monogram and some parts went out including the compressor a little over a year ago, luckily some was covered under warranty but had to pay $900 of it. First week of February this year I woke up to about 400 square feet of water from my kitchen, followed it to the refrigerator. The tray in the ice maker was full of water and water down the front of the refrigerator. Looked online and saw the defrost issue and a few people saying their water came on by itself. We have cameras in our house and pulled the video footage and sure enough! The water came on by itself at 3:30am and ran for 15 minutes and turned off. Homeowners insurance claim of over $40,000 later, we have new wood floors throughout because our floors were too old to just match the ruined floor. What a disaster! Now after all that I have checked with other residents in our community and there are at least 5 of us who have had this issue. GE told me the refrigerator was 11 years old and had never hear of the issue before, I find that hard to believe. I have this $8,000 refrigerator and want to just turn off the water/ice feature so I don't have to go through that again. Anyone else with issues with the dispenser? We had the whole controller/light board replaced as well as the sensor that clicks on the water when arm is depressed. Very frustrating that it seems this is very common.

Feb 07, 2015
GE Monogram 48" Built In
by: Anonymous

This is a follow up from a previous post regarding water or condensation leaking from bottom of refrigerator. Well today was the day that GE Repair was to install a service part or what I call a band aide. They pulled our fridge from the wall and oh boy what a mess. Mold covering the entire wall. I was speechless. What the hell kind of products are these guys at GE making. The technician stated he would need to install more of these anti sweat kits. I told him don't bother. As far as I am concerned this fridge is garbage/junk. TO ALL CONSUMERS WANTING TO BUY GE MONOGRAM BUILT IN REFRIGERATORS --- STAY AWAY FROM THEM UNLESS YOU WANT MAJOR DAMAGE TO YOUR HOME. I am going to be looking into legal action against this scam company. I wish I could post some pictures of the damage

Feb 06, 2015
leak
by: Jacques

I also have a GE Monogram, it has been leaking at the bottom, I had it 'repaired' twice. Today a technician came again to repair the leak, I found a note when I came home 'unrepairable, I suggest you get a new fridge'. I can assure you, it is not going to be a GE.

Jan 04, 2015
Monogram 42" ZIS
by: Kevin McCarthy

Having read through most of the posting here, I thought I'd share my experience with and I'll frame this properly "The WORST purchase" in my life so far. Instead of purchasing a singular brand for my kitchen renovation I split it up among the leading "high end" brands going with Viking for the cooktop & double ovens, Miele dishwasher, Thermador hood & warming drawers and GE Monogram for the side by side .

I've never had an issue with any of the appliances other than the POS Monogram refrigerator. Since the day it arrived it has not worked correctly, Monogram VIP customer service has been out no less than 8 times in 5 years to fix it. Nothing stays cold, ice cream will not get to a consistent freezing point & never has. I've paid out of pocket for so many replacement parts I could have purchased another boutique refrigerator. The last guy who came out to administer CPR to it said " the whole mechanical plant needs to be replaced" estimated cost 4K, really 4K was my reply, not a chance.

I have never hooked up the water system or the ice maker for fear they too would wreak havoc on the fragile system, so the additional $900 spent on the upgraded model enjoy these wonders is another waste.

I could have purchased any brand when I did the remodel, every brand was a great purchase and a long term value, the GE Monogram product is an utter disappointment. Worst purchase ever!

Kevin




Dec 29, 2014
GE Monogram 48" Side by Side
by: Anonymous

We were having the same issue, some sort of leaking from the top (where all the mechanics are located) down through the door on the fridge side and onto the floor. We kept "potty pads" under it so it wouldn't damage the laminate flooring knowing we were moving and we'd get it fixed after we had it installed in the new place.

Well, we didn't have the ice maker hooked up before we moved but we hooked it up after we moved and the leaking got significantly worse. So, we phoned the appliance repairman and in our effort to locate the model number we located the issue.

It seems we'd been the subject of a rodent attack. It was two-fold. First they'd chewed two large holes into the drain hose so it would spill over and slowly drip down through the door and secondly (would not have known this had the ice maker not been pulling water while I was observing) they bit a hole into the ice maker tubing and water was POURING out. I thought it funny the ice cubes weren't complete when it began making ice but attributed it to low water pressure since we're now on a well. Not so.

No pan issues, no inverter issues, a fairly simple DIY fix from some prior nasty attacks! Hope someone else benefits from this information and can have as simple a fix for less than $10 in parts.

We love our GE Monogram and are thrilled we bought it and have had no mechanical issues with it whatsoever.

Dec 28, 2014
GE Monogram 48" Built-in water leaking
by: Anonymous

We are also the owners of a ge monogram 48" built in with a water leak. I have discovered water accumulating on the bottom of the freezer section and also a slight amount under the fridge. The water eventually falls and creates a mess on the flooring. Seems like a condensation issue. I had several techs on site to look at problem and they can't figure it out. Monogram customer service offered me a new fridge for $7k. What the F****. Is this a known problem with ge. I found one other post below on the identical problem. Our model is a ziss480drbs. I also have to add the first tech said the pan under the compressor was cracked causing the water leak. They made it out of plastic originally and now it is made out of stainless steel. It was replaced at a cost of $800 and we still have the water leak. If you own one of these model take the kick panel off and look at the bottom of the fridge casing. If your sheet metal is dis colored and faded white looking you may have the same problem. Also look for signs of water on your flooring. If anyone has any idea as to what the problem may be please contact me at cpaulhvac@gmail.com. My assumption is it is a engineering flaw due to lack of insulation.

Nov 19, 2014
Monogram is not that bad.
by: Anonymous

I am a refrigerator repairman, I do quite a bit of work on Monogram refrigerators. I realize that you are all very frustrated with your refrigerators. First off they are machines and machines are imperfect. The inverters go bad usually because of a dirty condenser coil, just like in the Sub Zero's and in the Kitchen Aid built in's a dirty condenser will create a problem. They just generate too much heat when clogged. Water valves, ice makers and mother boards go bad on all refrigerators not just GE Monogram.
If you hang a huge Alder wood panel on a refrigerator door and it warps you will have a problem, I've seen Sub Zero's, Vikings and Monogram's all do it if the wood warps the door will bend, and wood does warp. Finally all the problems listed here can be resolved with long term positive results with work done by an authorized repair person. Talk to your service person before you have him out to your home. These refrigerators are complicated and you have to know what you are doing before you "repair" it or you will make it worse. Here's a suggestion; Call your local dealer who sells the most of the refrig you have and ask them who they recommend for repairs. Usually that company should be reliable.

Nov 01, 2014
Lousiest brand ever
by: Anonymous

GE's Monogram is supposed to be the Cadillac version of appliances! Shittiest products out there in the market and designed to rip off customers in perpetuity. They should call it bottom-of-line range. Most stuff is designed poorly on purpose so it leads to continuous parts revenue for GE conglomerate.

I have refrigerator nothing but trouble. Gas range that doesn't stop sparking and can't fix! Tube is fused to unit - can you believe it!! Even the service rep threw in the towel and said go replace the whole unit, amazing. Dishwasher an absolute crap - rusted, we are better off washing dishes with hand. If I were to replace all I am looking at $30,000 tab!

Shame on these guys for ripping off consumers and unethical business practices - nothing new here! To redeem, they should go back in time and refund all part and labor costs of consumers being ripped.

Oct 27, 2014
Go with any other brand other than GE Monogram
by: Anonymous

Our GE Monogram 48" "built in" worked good for a while. Now nothing but problems. Tired of spending money on service people and parts trying to chase the problem. I'm going to bite the bullet and buy a different refrigerator. I will never buy GE again. Now I have to figure out how to get this huge piece of junk out of my house without hurting my new wood floors. If you think your getting a good deal by going with the "sale" priced GE Monogram, your making a huge mistake. Your better off going with virtually any other brand that offers large high end refrigerators. All the service people I've dealt with say GE Monograms have known design flaws that GE has never fixed.

Sep 12, 2014
What Happened GE???
by: Rex

I have been please with GE in the past but their Products are inferior to others on the market.
I have an old GE from 1998 works great! Another one from 2001 never had a problem.
The Built In's are TERRIBLE! DO NOY BUY THEM!!!
Came home from vacation this evening to find the Temperature Panel -Nonstop Beeping! Open the door and the Temperature said 62 Degrees for both Refrigerator and Freezer. Everything is Thawed in the Freezer including over $100 worth of meat!
The Interior is Incredibly Cheap Plastic that has Come Apart in the last 2 years.
If we have to pay a GE Repair Person and pay for a new Mother Board- we will be shopping for another refrigerator that is made by a reliable company!
Sad to see GE who once had good products, now sell
inferior TOP OF THE LINE BUILT IN'S!
They Should Supply The Buyers WIth A Free Drain in Their Floor When They Sell Built In's Because You Are Guaranteed To Have Problems!!!
Stay Away From GE!

Aug 22, 2014
Never buy GE refrig
by: Rob from Chapel Hill

I spent $5k no a GE monogram built in - what a mistake. In the 8 years I have owned it I have spent over $2k to get it running. $500, here, $500 there. The service folks are great, the product stinks! Really, how can GE put out a product that has this many defects? We have replaced 3 boards and one controller and a variety of other do-dads.

Jul 31, 2014
Inverter Board Electronics, Water Leak
by: Robert Jacobs

Our unit has worked very well except for the inverter board, which fails ever 3-4 years. The item runs the compressor and whenever the unit begins to warm, or the ice melts and leaves a leak on the floor, we know the inverter board is out.

They cost about $160. If you need to test for the board, you check the two wire lead from the motherboard, which provides power - should be equal to wall voltage at about 115 Volts AC. The second lead to the unit is the from the motherboard, and it should have voltage of 5-7 volts. Ours had 8 volts, but that is still in range. Last test is the compressor plug. There should be continuity between the three pins on the compressor, and if your voltmeter is good, measured at about 10 ohms from pin to pin.

In any case, we recently bought a back-up inverter board for our ZISS480DRJSS, anticipating the upcoming failure.

Another problem we had was with the water (control) valve on top of the unit. One was leaking, and replacement did not work. Seems that the end of the tubing will not compress properly a second time. You just get a ferrule kit which has a ferrule and brass tube that fits inside the tubing. Cut off the old end just enough and install. Worked just fine.

The last problem we had was with the door springs, below the unit. One broke, forcing the user to firmly close the door at all times. Replacement was easy.

Just found a Technical Service Guide for ZIS NM/DM models. It is not new, but finally someone posted on the 'net. Just in case they delete this link, you can get it by Googling "ge monogram refrigerator technical service guide"

http://appliance911seabreeze.com/GE_Monogram_Refrigerator_Service_Manual.pdf

Good Luck.

Jul 09, 2014
GE zIr36nm built in refrigerator
by: Kim Macco

After reading the comments of many frustrated customer with the GE Monogram built in ZIRS360NXLH I decided to trouble shoot my frig myself. Ours worked great for 9 years and then all of the sudden started growing mold, getting ice underneath the vegetable drawers and not cooling well. I spent hours online researching and doing all the recommended procedures. I did not want to call a repairmen to have him replace condensers, fans etc.

I realized that the fan that circulates air when the door closes was not going on all the time, or was going on half the time. I would not hear it kick on when the door closed. There are 3 switches located directly center top of door frame when the door is open. The left activates the fan. I pushed it in when the door was open and could feel the cold air circulating and knew this was the problem.
The cold air was settling at the bottom when the door was closed and freezing the coils, drain and thus the condensation was backing up underneath my veggie drawers and forming ice sheets. Since the top of the frig was staying warm mold was beginning to grow.

We concluded that, our door had sagged due to the knotty alder panel and too much weight placed in the door over that past nine years. There is an adjustable hinge pin under the bottom door pivot hinge that can be adjusted to raise the door. Unfortunately our was stripped when initially installed, so we had to order a new pin ($80).
This solved all the issues and it is working perfectly. I decided to post this because I read so many issues, that were all mine, many frustrated customers, and never heard anyone diagnose this problem. One can find the refrigerator diagram online to see all the parts I am talking about.
This has been a wonderful refrigerator and unfortunately there are too many dishonest or novice repairmen so this refrigerator gets a bad rap.

Jul 02, 2014
Monogram dripping
by: Anonymous

Our GE monogram 48 inch side by side fridge is dripping from the bottom. Ruined our new floor which is now warped. The GE repairman didn't know why. He said if we turned off the water to the ice maker it would stop. It didn't. The bottom is cold and I think on humid days there is condensation which drips onto the floor. Anyone else have this problem?
Fridge is 5 years old. Maybe it's GE''s planned obsolescence.
Josh
ajaradman@yahoo.com

Jun 16, 2014
GE Monogram Law suit Pending
by: Anonymous

Anyone who has a GE MONOGRAM and has ice maker issues or water issue from a door dispenser is welcome to join the class action law suite. The unit must be purchase after May of 2013. If indeed you are qualified please submit your name and contact information to MSunshine1@gmail.com and confidential details of the pending litigation will be emailed to you. The issue is limited to door dispenser monogram refrigerators purchased after May 2013.

Jun 06, 2014
JUNK!!
by: Anonymous

Don't buy GE. It's junk! When people stop buying their junk, they will build better refrigerators, or go out of business.
Its simple…stop buying the trash brands like GE.

Jun 06, 2014
JUNK!!
by: Anonymous

Don't buy GE. It's junk! When people stop buying their junk, they will build better refrigerators, or go out of business.
Its simple…stop buying the trash brands like GE.

May 22, 2014
mongram problems
by: Anonymous

It took me a long time to find a GE repairman that could fix my built in, it froze over, rusted,
come to find out it has to be rewired up above
by the mechanics. The instructions are on the computer for the repairman if you can find one bright enough to read them. I had about 1000 in problems with mine before this repairman fixed the problems.... it has to do with the defrost mode not wired right from factory.

Sep 11, 2013
Chef
by: Steve

All of what is said, is what I have experienced. i have had GE
products all my life. I bought a Monogram ZISS360DRGSS built in side by side. what a mistake. they have improved the DXSS series.
i should of waited. like they just throw shit together than wait for the complaints to correct a bad design. I called GE regarding a broken water dispenser, it split in half. Poor design, made to break so they can charge you some ridiculous price. talked to the technician. Needed to find out how to remove the bezel, or housing, or collar. he didnt know what a bezel was or explain the procedure for removing this particular collar. Useless people. like i was interupting his groove. Sub-Zero next time.
they have ruined a good company for greed.
shitheads.

Jul 31, 2013
GE Monogram repeat offender
by: Mike_E_V

Our GE Monogram 48" side by side came with the new home we purchased in 2003. Yes the unit is 10 years old but issues came early for this refer. Initially the ice-maker was very problematic and over time, several service calls have brought it to an acceptable operating level. The BIG issue is with the damper mechanism that directs cold air between the freezer and the refer compartments. Today, 7-30-13, a tech will be replacing the 3rd damper kit. We have an extended service contract on this unit, thank God, but the down time and the collateral damage of flooding, lost perishable foods and living for 10 days at a time without refrigeration is more than an inconvenience. I have filed a complaint with GE and I am anxious to hear what they have to say. The techs tell us the damper door is a flawed design and even the upgraded component is questionable. As good looking and as functional as the interior design is, the mechanics are reminiscent of much cheaper units. When a replacement comes, we will look to other brands.

May 09, 2013
Absolute junk
by: Anonymous

We inherited a GE Monogram 48 inch side by side refrigerator - what a nightmare. Every 4-6 months we have what a call a meltdown - the unit actually warms up. I have been told it is an ice dam that causes the fan to stop working and if I shut it down and allow the ice dam to melt, then the water to evaporate, it will run again . . . and it does . . . I have to shut the unit down for 4-5 days for the process to occur -- a bit ridiculous. GE has been out many, many times with us and the previous owners and nothing seems to be a permanent fix. Today I am being yelled at for shutting the unit down -- really -- since I placed the work order 5 days ago, the ice dam would have been melted by now on it's own. As I told the repairperson, if they were quicker responding to my work order then they might get the full experience. Doesn't matter, they have been out other times and just ended up using blowdryers etc. to get the defrost process going. Even the GE service person doesn't have a complete record of the number of times they have been here and their receipts fade - they could be anyones. In addition, I have had my own repairman try to fix this unit with no success -- he says it is a flaw in the design so I call GE now to let them know how unhappy I am. I realize that at 13 years it may just be time but you can rest assured it will not be replaced by a GE unit. I hope I can find a unit to fit this space but if not I will reconfigure my kitchen before I purchase another GE product.

May 09, 2013
Absolute junk
by: Anonymous

We inherited a GE Monogram 48 inch side by side refrigerator - what a nightmare. Every 4-6 months we have what a call a meltdown - the unit actually warms up. I have been told it is an ice dam that causes the fan to stop working and if I shut it down and allow the ice dam to melt, then the water to evaporate, it will run again . . . and it does . . . I have to shut the unit down for 4-5 days for the process to occur -- a bit ridiculous. GE has been out many, many times with us and the previous owners and nothing seems to be a permanent fix. Today I am being yelled at for shutting the unit down -- really -- since I placed the work order 5 days ago, the ice dam would have been melted by now on it's own. As I told the repairperson, if they were quicker responding to my work order then they might get the full experience. Doesn't matter, they have been out other times and just ended up using blowdryers etc. to get the defrost process going. Even the GE service person doesn't have a complete record of the number of times they have been here and their receipts fade - they could be anyones. In addition, I have had my own repairman try to fix this unit with no success -- he says it is a flaw in the design so I call GE now to let them know how unhappy I am. I realize that at 13 years it may just be time but you can rest assured it will not be replaced by a GE unit. I hope I can find a unit to fit this space but if not I will reconfigure my kitchen before I purchase another GE product.

Feb 20, 2013
MONOGRAM
by: Anonymous

When we remodeled our kitchen 8 years ago, we picked out our appliances separately from a "Big Box Store", and they weren't G.E. brands. We went to an individual electronic dealer just to see if there were other options we might have liked better. We immediately fell in love with the style of the G.E. Monogram series of appliances, and changed our entire choice to Monogram for all our appliances. What a mistake. I will say without reservation that I will never own another G.E. appliance again. The dishwasher leaked, was repaired several times, still didn't work. We replaced it finally with a completely different brand. The Convection oven doesn't heat correctly and sounds like a freight train when turned on. The "bake" cycles don't preheat at all. I have to turn it on convection roast to heat to the correct temperature, and I have an oven thermometer in it to let me know when it is where it needs to be. Then I put it on "bake". My lift up stove fan stopped working completely. The refrigerator is a nightmare. Ice builds up in the icemaker, jams the ice, the water line is frozen,.......and the list goes on.
Buyer's beware!

Feb 20, 2013
MONOGRAM
by: Anonymous

When we remodeled our kitchen 8 years ago, we picked out our appliances separately from a "Big Box Store", and they weren't G.E. brands. We went to an individual electronic dealer just to see if there were other options we might have liked better. We immediately fell in love with the style of the G.E. Monogram series of appliances, and changed our entire choice to Monogram for all our appliances. What a mistake. I will say without reservation that I will never own another G.E. appliance again. The dishwasher leaked, was repaired several times, still didn't work. We replaced it finally with a completely different brand. The Convection oven doesn't heat correctly and sounds like a freight train when turned on. The "bake" cycles don't preheat at all. I have to turn it on convection roast to heat to the correct temperature, and I have an oven thermometer in it to let me know when it is where it needs to be. Then I put it on "bake". My lift up stove fan stopped working completely. The refrigerator is a nightmare. Ice builds up in the icemaker, jams the ice, the water line is frozen,.......and the list goes on.
Buyer's beware!

Sep 01, 2012
Just won't quit!
by: Sandy

We have had the same GE Monogram refrigerator for 22 years. It is still humming along. I would like a new frig because some of the plastic parts have broken and the door panels are peeling. However, I can't justify spending $8000 for a new frig when this one is still working well. Cosmetically, it looks old, but it won't quit!

May 10, 2012
42
by: Anonymous

So far I have had 2 of these units, and should have learned after the first one! The first one lasted 8 years with numerous repairs. Since I was faced with a specific space and only this unit fits, I bought a second one 12 years ago! I too has had numerous repairs, now it only cools to 20+ in the lower freezer. I have been told by GE that the expected life of the unit is 10 years and that I have done better than most! The only remedy is replacing the compressor at a cost of $2000+, which they don't recommend. I figure that this refrigerator costs $600/year to operate!

Dec 19, 2010
Do NOT Buy GE Monogram Refrigerators!!
by: Anonymous

Will never buy GE Monogram refrigerator again!

It has problems cooling and maintaining temperature. The icemaker doesn't work and the fridge and freezer cannot cool.

The technicians they send are not knowlegdeable and have no idea how to fix it- they first said it was the motherboard and replaced it but that didn't work.

So they suspected the condenser and replaced that-it seemed to work for a while but not for long - the fridge is broken again.

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Sep 15, 2010
GE Monagram Is Absolute Junk!!
by: Anonymous

I bought a GE Monogram Refrigerator and have nothing but problems, with more than 12 repair man visits.

Shouldn't a product that costs over $5000 be a bit more reliable? You would think so.

I've had issues with big changes in temperature, having to change many parts (some were electronic). For some reason it wants to be broken. I think I ended up with a lemon.

If that wasn't enough I can't even count the number of times we've had to get rid of entire refrigerators of food that had spoiled. (Really expensive too!)

I definitely regret buying our GE Monogram refrigerator and wouldn't suggest anyone do the same.


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Aug 16, 2010
Regret buying GE Monogram Refrigerator
by: Anonymous

I regret buying our GE Monogram refrigerator--it is terrible.

Our fridge is less than three years old and it simply stopped cooling below 50 degrees and we have had three days of repairs, none of which has solved the problem.

Obviously, although it looks beautiful from the outside, it is stuffed with cheap electronics from China.

Worse, GE service is a joke. The very nice man who has been sent to fix it simply does not know how to fix it. The repair call-center doesn't care about anything and is clearly just an outside contractor, with no stake in the company.

We had previous good luck with the GE Profile stove, but now nothing would induce us to buy a GE product that cost more than about a $100.

This is just another company that has destroyed its brand name with cheap parts from China and outsourcing everything.

In the future, we will buy German (Bosch)--at least they still manufacture their own products.

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