LG Won't Stand Behind Our LG Three Door Refrigerator (model #LRFC22750)

by Jerry C.
(Easley, SC )

LG won't stand behind the LG three door refrigerator (Model #LRFC22750) we purchased only 3-4 years ago.

Our warranty has run out but we had been having trouble a couple of years already.

Our refrigerator will just cut off after making a groaning sound.
- My husband called LG over a year ago and they told him to just unplug the unit overnight and it would be okay.
- Well, that gets a little aggravating after losing food repeatedly and never knowing when it is going to go out.
Also, the ice maker did not have a cut off. It kept on making ice even when the tray was full.

We finally splurged on a technician (recommended by LG) to check it out. When he came out today he diagnosed that it was the control board. It had been programmed incorrectly at the plant causing the fan to get iced up.

As for the icemaker problem, this too was a factory defect from when the refrigerator was new.

We understand that LG can't stand behind all problems but I called and stressed to them that these were pre-existing problems from the factory.

I would be glad to pay the service technician's fee but I thought they should help with providing the new parts. I was told "Absolutely not!" This is not their policy!!!

New parts for the control board and the ice maker cutoff are $427; making the full bill with service $644.

We are unsure if we want to invest this is a refrigerator with no company to stand behind it.

We will never purchase another LG product. Our first and last....

(If we need to purchase another refrigerator instead of fixing it, then we think we'll buy a Samsung.)

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