LG Side by Side Refrigerator is a Piece of Junk and LG Customer Service Stinks!

by Al
(Buffalo, NY)

LG Side by Side Refrigerator is a Piece of Junk and the LG Customer Service Stinks!


All I can say is don't buy LG Appliances or you will be sorry if something goes wrong because their customer service won't fix it even if it is still under warranty.

LG does not stand behind their products.

I had problems with my freezer door on my LG stainless steel side by side. They sent out a very unprofessional service man tried to replace the door with a new door that didn't match.

When I refused the new door an LG supervisor (Shelton was his name) rudely told me that this was my only option.

LG appliances are usually a little less expensive than other major brands and as I found out, there is a reason for it.

Comments for LG Side by Side Refrigerator is a Piece of Junk and LG Customer Service Stinks!

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Apr 15, 2021
 LG Fridges are garbage NEW
by: Anonymous

I have had a service person out more on this one fridge than all my other fridges owned in 40 years. Defrost control board failed, compressor failed, now the ice/water dispenser switch stuck on. All in the first 3 years of it's life.

Don't even think about buying one.
Apr 09, 2018
 What LG really is NEW
by: Wade Geouge

If you all have been around as long as I have no 61 years old. My mother used Lucky brand products laundry detergent and such. There was another company called Gold Star that flooded the market with cheap electronics that were throw away. in the 80's the company revamped and today they are known as LG or Lucky Goldstar that's correct it doesn't stand for Lifes'Good as they would have you believe.
Apr 09, 2018
 fridge service junk! NEW
by: Anonymous

my side side fridge quit 11months compressor under 10year warrenty,but no one wants to work on it 6weeks out tech from a&e came out ordered parts suppose service unit don't have all the parts another 12days,,,lg said they'd replace unit after 3-5days that was over a month ago,i've got over8 hours on the phone now @ 2-3hours each call,hold for 45 min,really sad!$8.3billion company andcannot fix a leak!
Apr 01, 2015
 LG Fridge
by: Evan

LG fridge is 10 months old and has quit twice. Customer service is non existent. Repairman is nice but has no idea how to fix it properly. No more Lg for me in the future.
May 26, 2014
 Junk
by: Anonymous

Bought a side by side 7 yrs. ago , it formed a big Crack inside of freezer wall , the ice maker leaks water and clumps up when ice maker is on , and the plastic draws broke .
Jul 05, 2011
 LG Junk!
by: AnonymousRudy

I have a LG bottom freezer fridge and the inside shelving has broken. Each time I go to fix these parts they cost over $150.

LG doesn't stand behind this junk! Here's a few of the problems I'm having right now:

  1. Right now the freezer door handle is broken = another $100.

  2. The meat drawer is broken .

  3. The frame for the bottom drawer is broken.


All of these parts put altogether cost almost $400!! That is insane for a 5 year old unit and best of all it is the second time to have replaced most of these parts.

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Jul 08, 2010
 LG service
by: Anonymous

I totally agree. LG's customer service is the worst.

I found most repair companies hate working on any of LG's products. To get an actual LG repairman is nearly impossible. Unfortunately, we have 2 LG products.

The refrigerator has been OK until the ice dispenser funnel broke. LG doesn't supply their own parts, so they refer you to an independent supplier.

Well this funnel will not be an easy fix. LG decided to re-design the mounting bracket and no longer supply the old funnel! I?ll probably need a repairman, since this ?minor? failure is not covered by my extended warranty.

I won?t get into the dishwasher, but let me tell you my next appliance will be a Kenmore! Good or bad, they support their products.
Jun 02, 2010
 LG Refrigerator Model LSC26905SW Broke While Under Warranty
by: Wade Geouge

My refrigerator broke while under warranty 14 months ago and remains broke today.
Home Depot shouldn't sell this cheap GoldStar junk labeled as LG.
May 10, 2010
 Sorry to hear about your LG side by side refrigerator
by: HeidiPro

Hi Al,

Wow it sounds like you've been through a nightmare with your LG side by side refrigerator and the LG customer service.

I'm sorry to say that this isn't the first complaint we've heard about an LG refrigerator having problems and being difficult to fix.

So what are you looking to do next? Have you heard anything from the repair company?

Make sure you let us know.

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