Having problems with my Whirlpool ED5SHAXM010 side by side refrigerator

by Vanessa R.
(Lithia Springs, GA)

When I bought it: July 22, 2005

How I feel about it: I HATE IT!!!!!!

Reliable: Mostly

Recommend it: DEFINITELY NOT

Over ten years ago, I was told Whirlpool appliances were great, one of the best on the market. The prices are expensive compared to some brands, but in the long run, they last.

On July 23, 2005, I purchased a Whirlpool microwave, within 1 year the door jammed and I was unable to ever open that door again. I threw it away.

At that same time, I purchased a side by side refrigerator/freezer. Within 2 years from the date of purchase, the refrigerator/freezer stayed hot. I called Whirlpool toll free number at 1-800-253-1301 to tell them the problem. The lady did not help me.

Two weeks ago (March 2010), I thought a helicopter was circling over my home. It was the refrigerator making a rattling noise. It stopped after 20 minutes. Then last week, the rattling returned, but much louder. It rattled for 24 hours. The next day, I called Whirlpool. Since I did not have an extended warranty, I had to pay for everything.

Do refrigerators go bad in 4 1/2 years? I paid over $1,500 for it. Whirlpool scheduled an appointment for me with A & E Factory. The repairman removed a plastic baby fan called “condenser” located on the back of the refrigerator. It was plastic and was replaced it with a thin tin metal fan. The rattling did stop. The service man stated, "Whirlpool is using plastic parts now, and they are having problems with their appliances".

The cost for the part was $100.00; service trip to my home $70.00 and $160.00 labor. The bill total was $327.00 and he was in my home for 15 minutes.

When I purchased the microwave and refrigerator/freezer, I also purchased washer & dryer and AccuBake System (self cleaning stove) and dishwasher. So far, I have not had any problems the stove or the dishwasher.

I am very disappointed with the problems I have been having with Whirlpool products. I am sorry, but I will NEVER buy anything from Whirlpool again.

I am writing this so other customers can BEWARE!!!!