Frigidaire French Door/Bottom Freezer Refrigerator Review (model fphb2899lf)

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Frigidaire French Door/Bottom Freezer Refrigerator Review (model fphb2899lf)

by Walter H.
(Arcadia, CA)

How come I never found a Frigidaire refrigerator review that told me that their ice maker's are junk and quit making ice after about two weeks before I bought mine?!?!

The service tech has been out six times to repair since I purchased the unit in July 2010!!

I will be be calling for repair service again since the unit has quit making ice again.

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Frigidaire French Door/Bottom Freezer Refrigerator Review (model fphb2899lf)

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May 15, 2012

I have NEVER BEEN MORE UNHAPPY!! NEW
by: Anonymous

NEVER AGAIN!!!! We live in Minnesota---so the problems are not isolated to CA. We bought our Frigidaire in Feb. 2011. From day one we have had trouble. Every time (6 to 8 visits) they could not fix the problem with the ice/water. Everything that has been mentioned from all other reviews---is an ongoing problem with this model. The company that produced this appliance SHOULD BE ASHAMED! They know this is a common complaint--yet they act as if they have never heard of this problem. I have the extended warranty---they finally sent their "own" repairman from A&E. He thought he repaired it. Wrong! The next day it wasn't producing water or ice. (As usual) I called the business where we purchased this piece of junk ----I want this thing out of my house! Buyer beware of this model. I WOULD NOT RECOMMEND THIS TO ANYONE!

Nov 28, 2011

Piece of junk
by: Anonymous

Wow, nice to know I am not the only one with a piece of junk Frigidaire. We bought an extended warranty through Lowes. Someone has been out 5 times now, and no one knows how to fix the ice maker on the top that doesn't make ice.

The A & E Service repair people do not know how to work on these "new" icemakers. Golly gee, didn't know these new fangled machines were so much trouble.

Of course, they have ordered 5 different sets of parts now, which only counts as "one" visit. Even though I must take time out of my life for them to show up and tell me they do not know what the heck they are doing. Poor customer service all around and a crappy refrigerator.

Don't buy a Fridgidaire Appliance!!!

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Oct 20, 2011

This Frigidaire French Door Bottom Freezer is a Lousy Refrigerator
by: Anonymous

I bought this French door because Frigidaire refrigerators are supposed to be good products. I was wrong.

I have the same ice problem. It does not make ice and it was sweating (water condensation). They had sent out a chip board & service people came out, but I still have the same problem. No ice or very little ice. Water dispenser is a joke. It takes a couple of minutes to fill a class of water.

Frigidaire, you people need to get your act together.

Aug 17, 2011

Aug. 1, 2011 Frigidaire French Door Follow Up
by: Anonymous

It's been about 2 weeks since receiving the fphb2899lf-4.

What's different about this model is:

The ice cube shape is now a smaller pyamid shape, no more round with hole in the center.
The bin slides in/out easily without pushing the little button on the side which was done away with
The auger doesn't seem to get out of alignment like the old model

What's the same:

It still does not meet our families ice requirements so I must supplement with store bought ice.

I have pulled out to check for water leaks weekly, so far everything is dry.

Now to address the cabinet damage/mold - Filing a claim with Frigidaire to see if they will cover due to malfunction of the icemaker.

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Aug 01, 2011

Ice Maker Problems With Our Frigidaire Professional French Door Refrigerator (model fphb2899lf)
by: Anonymous

Follow up to 3/16/11 post. Problems with the ice maker turning itself off continued.

Further research suggested I get an updated electronic board. Frigidaire agreed. After the change out ice maker worked ok -- never did fill the bin and we would frequently run out, but it didn't shut down on its own anymore.

However 1 day prior to our warranty ending I pulled it out to clean under and found that water had slowly been leaking from the water valve where the water line is connected. It was a very slow leak, evaporating so it went unnoticed. There was mold/some cabinet damage and lots of calcium residue on the floor.

I called Frigidaire on the last day of my warranty and they agreed to send a replacement unit because I had 3 issues within the first year.

Note: There must need to be 30 days between service calls for issues to count more than once.

Replacement serial number ends in 4, original purchase ended 1.

The ice maker has been redesigned. I will follow up with another post in a few weeks and let you all know if this one is any better.

Jul 24, 2011

Our Frigidaire Replacement Fridge Is No Better Than The Original
by: Anonymous

Bought a new Frigidaire Gallery refrigerator 5/2/11 and it never got cold. The retailer, Spencer's in Gilbert, AZ refused to send a new one so I began an odessy with the factory.

After invoking buyer protection on the credit card and making a complaint to the BBB, the retailer woke up and sent a new refrigerator--same make and model. It doesn't work.

They replaced something to do with the ice maker, the control panel and something else. The coldest it gets inside is 50 degrees and the freezer is 16 degrees.

I have thrown out hundreds of dollars worth of food that simply is unsafe to eat stored at 55 degrees.

The factory customer service people and the people on the 'replacement review' team do not have a clue what they are doing. All you get is the runaround. I'm depending on the retailer to have a new refrigerator here (#3) by Tuesday.....and it won't be anything manufactured by Electrolux!

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Jul 19, 2011

Ice Maker Problem
by: Ohio Customer

Well I was a little more patient with the service people. 14 service calls later and finally they are replacing the unit July 2011.

It all started in November 2010. Purchased the unit in September and always had issues with the icemaker. Every item was replaced.

My service tech had the factory on the phone and they had them replace the same part many times.

It was a nightmare.

It has not made ice since March. I told them I want an ice maker that works. Hopefully it will. Now they are trying to sell me an extended warranty.

Jul 18, 2011

Follow up to June 5th posting - Frigidaire Ice Maker Problem
by: Anonymous

This is a follow up to my June 5th posting

Frigidaire since replaced my fphb2899lf1 model with fphb2899lf4, I am assuming it the 4th revision to this fridge based on the model number and now it is working like it should now, it's making ice what a concept!

I did notice the new fridge has a new ice maker component in it, it no longer has the long rectangle metal piece in the ice maker but an all plastic design which seem to be working great and no more water dripping into the bucket.

If you call for warranty service 3 times for the same issue then call up Frigidaire and have them replace it for free before your warranty runs out.

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Jul 17, 2011

Ice Maker problems
by: Anonymous

Having the same problem, will not make enough ice.

The repair man been here 3 times replacing boards and it still doesn't work.

This is a terrible fridge -- do not buy this brand!

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Jun 05, 2011

Frigidaire Ice Maker Problem
by: Anonymous

I'm not sure what else to do with this Frigidaire ice maker problem I've had since day one. It just doesn't work.

I called for repair 5 different time from 2 different repair companies, yet all they would do is replace the electronic board in the back. Which just doesn't fix anything.

Having a warranty is pointless if all they can't fix it, it's just a waste of time calling for repair.

I'm very frustrated with Frigidaire.

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Apr 26, 2011

Fridgidare and the NO Ice Fridge
by: No Ice Age

So nice to see the common thread here with this fridge, wish I would have seen them earlier.

We purchased ours and had it delivered March 2nd, and on our 2nd unit and had ice for 7 days. Ice would freeze up in cup and build up into the inlet tube.

Had 5 service calls, first unit had the water valve replaced twice, store replaced fridge and second units ice maker froze solid.

Frigidaire then admitted that there was a retrofit kit for a new valve and line system. Installed that and it worked for 7 days till I turned on the power ice function, that froze the whole water line in the box.

Repairman said he had to call Frigidaire to find out what to do. So after two months and two units, we are trading it in for a Samsung.

Hope that works. Doesn't anyone test these designs before they market them?

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Apr 20, 2011

Ice Maker Needs a Recall!!
by: W.West

My icemaker is acting up as well. Water from the overfilling ice tray goes down the drain and freezes. I think it is freezing against a fan (evaporator fan maybe?) because it gets very noisy.

Then I have to defrost it with a hair dryer to get it going again and stop the noise. Works for awhile then does it again. Sometimes it just stops making ice as well, but a reset gets it going again.

Yesterday we came home to water all over the floor. All the ice had melted in the bin and drained out through the ice dispenser. 3rd tech call and they have not done a thing yet. This thing really does need a recall!!!

Mar 16, 2011

We Have the Same Frigidaire Fridge and the Ice Maker Stops Working
by: Anonymous

I've had the same Frigidaire frig (fphb2899lf) since Aug. 2010. The problem we have is that the ice maker stops making ice. We tend to notice it only when it runs out.

Re-booting the ice maker (turning it off and on) fixes it, but then out of the blue 4-6 weeks later we run out of ice again.

I noticed that the bin is always very full when its working right, so much so that ice is falling into an opening on the left side of the bin. Originally we thought that was our problem and put stainless steel tape to cover opening, but we're still having problem.

We've had a tech. here 2 times to fix this problem, but now we've just learned to check the ice bin for low levels and re-boot if its not full.

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Mar 04, 2011

2 Frigidaire French Door Fridges = 2 Identical Problems
by: RK

There are many positive aspects to this Frigidaire fridge, but because of a major design flaw I cannot recommend this fridge to anyone.

The first delivery was fine, but after a few days I noticed water dripping from the rear of the ice maker. To both confirm this and prevent issues I put a towel inside the fridge towards the back to collect the water...and there was a lot of water.

It is like the ice tray overfills and the water drips into the ice maker. There was also a sheet of ice from collected water in the ice maker bin itself. All the ice would stick together in one gigantic clump.

Of course I assumed this was a fluke. First service visit, the authorized technician replaced the circuit board (saying the test code came back as 'faulty'). Issue persisted. Next time he determined that the ice unit wasn't installed properly in the factory, so the drainage wasn't working correctly.

He adjusted it and water no longer dripped inside the fridge, but it continued to pool in the ice maker itself. By then I had had enough and took advantage of the retailers 'no lemon' guarantee.

My second fridge was delivered brand new earlier this week and to my disappointment, water is again dripping inside the fridge. I have adjusted water pressure both ways in hopes of making an improvement but there is still nothing.

Extremely dissatisfied and wonder what the fundamental design flaw is and why they haven't recognized it as an issue.

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Feb 24, 2011

This Model is a Lemon
by: Anonymous

Since purchasing my Frigidaire French door bottom freezer refrigerator (model fphb2899lf) in June 2010- I have had service technicians come in 4 times- all times for the ice maker.

Initially it did not make ice then it froze- so a new updated "card" was to be placed to stop the ice maker from freezing. This was done and now the ice maker makes no ice and is frozen.

I now await yet another visit from the technician. But am I glad I got a 5 year service/part warranty!

Feb 01, 2011

This Fridge has a Poor Ice Maker!!
by: Anonymous

Purchased this Frigidaire fridge in November (4 months ago) and can honestly say the ice maker tray has only filled 1 time!

We have taken out the tray to defrost 3 times (last night for example) and we still don't have any ice tonight.

Calling service tech tomorrow because this thing is ridiculous!!!

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Jan 20, 2011

My Frigidaire Refrigerator Was Replaced - Still Has Problems
by: Walter H.

Frigidaire replaced my refrigerator on Jan.7,2011 with the same model.

As of today Jan.20,2011 I have called for repair service as the ice maker has stopped working.

The design of this refrigerator is poor and Frigidaire needs recall them.

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Jan 07, 2011

Icemaker issues
by: Anonymous

Just searching on the net to see if anyone has been experiencing the same issues with this Frigidaire fridge.

I purchased this fridge in September 2010 and my icemaker has also stopped producing. After replacing the unit the technician discovered that the actual problem is that the water supply line to the icemaker freezes up.

I have another tech coming again to see if they can find a solution!

Dec 27, 2010

Thanks
by: Walter H.

Thanks for the info. I plan on checking out this Lemon law.

Dec 27, 2010

Might have some good news for you...
by: Julianna

Hi Walter,

It certainly sounds like you got a terrible refrigerator or at least ice maker.

Thought the good news in all of this is you live in California and I assume you bought your fridge in California as well. If this is the case, you and your fridge should fall under the Lemon Law.

Basically what this will do for you is if the manufacturer is unable to fix the problem after a certain number of tries (I believe it is 3 but don't quote me on it), then they are required to reimburse you for the cost of the item they sold you and are unable to fix.

Seriously you should do a bit of research online to see how you can not only get it fixed but possibly get a whole new fridge to replace it. I don't know if your beef will be with Frigidaire or the store that sold it to you but I would find out.

Hope this helps.

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Frigidaire French Door/Bottom Freezer Refrigerator Review (model fphb2899lf)

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Frigidaire French Door/Bottom Freezer Refrigerator Review (model fphb2899lf)