Electrolux French Door Refrigerator (model EI28BS56ISO)
Here's our review of the Electrolux EI28BS56IW (27.8 cu. ft.) Bottom Freezer French Door Refrigerator:
- The icemaker in the refrigerator section is a bad design. After 15 service calls, 5 software upgrades and the icemaker replacement 3 times (four if you count the part that was installed backwards at the factory that had to be replaced).
- I complained to the Dept of Consumer affairs and threatened legal action. Electrolux refunded 100% of the purchase price. It took 19 months!!!
Two service technicians from two different service companies stated that Electrolux had bought back "several" refrigerators in this market. (Charleston, South Carolina)
Be nice to the customer service reps and don't get angry, they do a good job with an impossible product. What worked? I kept asking: "Do I need to talk to your superior, the next person up the chain, or should I talk to your legal department?