Electrolux French Door Refrigerator (model EI28BS56ISO)

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Electrolux French Door Refrigerator (model EI28BS56ISO)

by Charles
(Charleston, SC)

Here's our review of the Electrolux EI28BS56IW (27.8 cu. ft.) Bottom Freezer French Door Refrigerator:

The icemaker in the refrigerator section is a bad design. After 15 service calls, 5 software upgrades and the icemaker replacement 3 times (four if you count the part that was installed backwards at the factory that had to be replaced).
- I complained to the Dept of Consumer affairs and threatened legal action. Electrolux refunded 100% of the purchase price. It took 19 months!!!

Two service technicians from two different service companies stated that Electrolux had bought back "several" refrigerators in this market. (Charleston, South Carolina)

Be nice to the customer service reps and don't get angry, they do a good job with an impossible product.

What worked? I kept asking: "Do I need to talk to your superior, the next person up the chain, or should I talk to your legal department?"

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Electrolux French Door Refrigerator (model EI28BS56ISO)

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Jan 17, 2012

The Ice Maker in our Electrolux Refrigerator is not Working
by: from Chicgo IL

The ice maker in our Electrolux refrigerator is not working.

They replaced our refrigerator twice and tried to fix it countless times. Though in the end Electrolux refunded 70% of the price, because they could not fix it.

While I would like to have a working ice maker, at least I feel like Electrolux really stepped up in their customer service.

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Jan 12, 2012

Same Electrolux Refrigerator Model, Same Problem!
by: Emily Pudwill

I made several calls to Electrolux complaining about the icemaker not making ice and leaking water inside and outside of my fridge.

I purchased my Electrolux refrigerator in June of 2010, and first called when the fridge was only 6 months old. Electrolux only sent someone to update my software.

It wasn't until the 1 year manufacturer's warranty expired and my extended 5 year warranty started that I got someone to come out and install a new icemaker and a front board because several lights were out. Three hours and $902.94, all covered by the warranty.

The following day, the refrigerator was still leaking water!!! A&E returned to working on my fridge for another two hours just to tell me it is the fan behind the icemaker, so another part to order and at least another 3 hours of work!

I am thinking the warranty company would save money if they just sent me a new fridge, preferably a different model!

Aug 01, 2011

Electrolux French Door Refrigerator Ice Maker Is Very LOUD
by: James

Our Electrolux French door refrigerator ice maker was very loud, and after 18 months Ice maker quit working.

I have changed filter ever 6 months or less. Now I am waiting on the service repair man now and was told it would be a minimum cost of $126.95 plus parts that will be needed.

We moved into out home in June 2011. Had to have washer repaired within first year. Both this and the refrigerator are the Electrolux brand.

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Electrolux French Door Refrigerator (model EI28BS56ISO)

Comments for Electrolux French Door Refrigerator (model EI28BS56ISO)

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Electrolux French Door Refrigerator (model EI28BS56ISO)